The staff were of high quality and provided excellent service. The quality of the food served in the various restaurants was very good.

Stayed in June 2024

N/A

A real 5 star hotel. Even at the end of the summer season the team is great.

Stayed in October 2023

Gym area (old equipment). Working hours of the spa and pools. We didn’t really understand why the pool area and spa closes at 6 pm as we found it to be a little bit too early. Coming after a day of hiking it would be nice to relax near the pool.

The first and the most important in this hotel is the staff! Everyone was just exceptionally good, welcoming you as if you are a family member. They create the atmosphere of relaxation and good mood. The complex itself is big, well maintained, consists of two hotels divided by the road but connected by a bridge. We stayed in the older part of the complex and we loved it although It needs some upgrades (gym for instance). Beach area is really nice. We appreciated that the music in the beach bar was not loud and one can enjoy the sound of the sea, it was very relaxing.

Stayed in October 2023

Nothing

Everything.

Stayed in October 2023

Beautiful facilities, friendly and helpful staff, perfect location. We had a waterfront double room on the Imperial side which was amazing. Opened our glass doors onto the balcony directly overlooking the beach and sea.

Stayed in October 2023

The complimentary services in the spa were a little disappointing. The jacuzzi was not very warm, and the indoor pool was also not heated, which we thought it would be from the website. However, they have a hamam and sauna that could be used for a pretty low price, which they said would be included if we bought any spa treatments.

We had a lovely stay at Minoa Palace! The staff was kind and welcoming and provided great service and nice little perks like an anniversary cake and a free bottle of wine, and a little gift when you check out. The breakfast and dinner buffet was overall really great! We spent a lot of time at the pool, and the grounds are beautiful and well maintained. There are a lot of restaurants and shops within walking distance, and a bus stop right outside the resort, making it easy to go to Chania or in the other direction to Kissamos. The room was fairly basic but nice and all we needed, and the bed was very comfortable.

Stayed in October 2023

Stay was faultless

The food was varied and of a very high standard. Room and hotel was clear, spacious and well maintained throughout the stay. Staff were friendly, helpful and went out of their way to make our stay even more special and enjoyable. I can’t wait to return on our next visit for our honeymoon!

Stayed in October 2023

The resort is very meticulous, the food is very good, the rooms are renovated, feels like a true 5 star hotel, bars and restaurant are great and the prices are very reasonable. We really liked it and we are sure to come back.

Stayed in September 2023

The inside pool was cold. Jacuzzi old small and not warm important for the cold or windy inside door days. The hotel design is a bit out dated. But the pros beat the cons

Great location. Amazing breakfast spot. Great beach. Big rooms. Recommend

Stayed in September 2023

Pool could be climatised and their opening times could be longer.

Best breakfast we've ever had in a hotel.

Stayed in September 2023

There was some confusion initially,, when our booking through Booking.com was found to be for the beach resort, whereas we wanted the Palace resort. Fortunately Minoa resolved the situation by accepting a cancellation and rebooking for the correct requirement

Excellent room cleaning. Well done.

Stayed in September 2023

Nothing

Pool, sea, food

Stayed in August 2023

Amazing Rooms Amazing Service 10/10

Stayed in July 2023

Wonderful beach with nice waves.

Stayed in August 2023

Everything

Stayed in August 2023

Rooms are a little dated. Wouldn't rate them 5 star. More like 4 star. Resorts in Europe in general need to be a lot more family friendly. Very expensive if you're a family of 4 to have a decent room with kids being able to sleep on proper beds instead of couches. Note that at this resort couches do not pull out to sleep 2 kids. They only sleep one. They just put a single mattress on the couch. Pay close attention to the room configuration if you have kids.

Lovely resort. Breakfast was amazing. Great quality and huge variety. Customer service from staff at all levels was excellent. Facilities are very nice. Beach a very short walk with free umbrellas and deckchairs and good snacks. Lots of pools if that's your thing. Beach can get a bit windy in July though when the Meltemi winds kick in. Supermarket is next door to the resort and a cute little shopping strip is nearby with nice jewellery stores and kids activities.

Stayed in July 2023

Only two coffee capsules provided free of charge. (Even lower class hotels renew suplies daily!) Same goes about the bottled water. The beach near the hotel is so-so. Quite a distance from the nearby city of Chania - the taxis are quite expensive.

Comfortable very large room with large balcony. Very spacious. Excellent breakfast (buffet with huge selection of foods). Swimming pool, etc. All signs of luxury hotel. The room has many closets, drawers, TV, coffee machine, etc. Touristy area, with many nice restaurants nearby.

Stayed in July 2023

Pool, food cleanliness

Stayed in June 2023

Snacks you can order from the bar could be better

Clean, luxurious, well equipped, cleanest pool ever

Stayed in July 2023

Nothing

This is an amazing hotel, location is fab, facilities are just lovely, pool is a decent size and I love the way there are 2 sides so plenty of room if you want to swim, breakfast is superb, so much choice and I cannot think of anything that wasn’t available. Rooms perfect This is honestly one of the best hotels I’ve stayed in and not overly busy for 1st week of July

Stayed in July 2023

Everything was perfect!

Location, beach area, friendly and helpful staff, excellent food. Highly recommended!

Stayed in July 2023

The beach was not exactly our type.

Everything - the service, the location, the facilities, the food, the set up.

Stayed in June 2023

For an older person, the distance to travel to room can be challenging. I had to request smaller face cloths (apparently not a standard issue?)

Breakfast: good hours, variety of offerings.

Stayed in June 2023

Could of had an iron.

Great staff and right on the beach. The room was spacious and housekeeping was excellent. George and Nicos the barman were very engaging. Off road underground parking was easy and car out of the sun.

Stayed in May 2023