Only working hours of the pools. It would be nice if they can open earlier than 9 and can be used until sunset also

I like the facilities, food and especially friendliness of the staff. Would like to mention specifically the host of the main restaurant Anna and her colleague host, Nektaria in the restaurant, Giorgos in the bar and Katerina life guard. They were very nice to me and my daughter Mila

Stayed in September 2023

Everything was perfect

Swimming pool in a separate area - quiet

Stayed in September 2023

Nothing

Good hotel to relax with the family. Good food, excellent staff!

Stayed in August 2023

There is a nice beach but swimming in the sea is not comfortable. There are big rocks in the water, you need shoes because of sea urchins. And during our stay it was windy (which is common in Crete), waves and mostly red flag which meant “no swimming”. But in this case the hotel has nice pools where you can swim and spend your time.

Hotel is very nice. Room was great, very clean - the cleaning ladies did their job amazingly. Once we had a small problem with the toilet and it was solved immediately. The staff is super nice in all areas - main restaurant, cleaning ladies, repairman, reception desk, spa. All inclusive was standard as everywhere else, food was ok, you always found something you liked. Beach towels can be changes every second day. The spa was great as well.

Stayed in September 2023

I would have liked a cushion on my dining chair, a softer pillow option, and some different choices on the buffet. The salad was repetitive, a few changes but basically the same ingredients.

The trip was amazing value for money and the staff was incredibly kind and helpful. The rooms were very comfortable, tho a bit dated. There is a major refurbishment planned for early 2024. My negative comments are really nitpicking, we had a most enjoyable stay.

Stayed in August 2023

There are rocks at the Seaside, may cause trouble for families with Kids. Might need to use watter boots in some areas.

Very nice Pool area, comfortable Sun beds both at the Pool and Beach - enough for all guests. Older but clean and cosy rooms with a nice tetrace. Free parking lot. Very good food selection, lots of fresh vegetables, two Restaurants with a nice a la carte menu. Friendly and caring staff. Good value for Service and money. We have enjoyed our vacation. Highly recommended! Efharisto 😉

Stayed in July 2022

The room was relatively spacious but sadly, the "double bed" we had asked for as a couple (for our honeymoon), were just two individual beds pushed together which easily moved and left a hole in the middle. The mattresses also were of very poor quality and one felt the spring-feathers in ones back. There also was a mosquito problem the first nights (the balcony door was left open by housekeeping every day) until we had eradicated all and were told about an "anti mosquito" lamp by the reception to help mitigate the issue.

The staff (Mike, Anna, Zina, Yannis and "mister tattoo") were extremely friendly, funny and helpful at the restaurants and bars. There are two restaurants at the resort (Italian and Kretan) which are just next to the main buffet restaurant. However, these restaurants are closed Tuesdays and Sundays, but it's possible to book a table multiple times if there are tables available (which was never an issue). The buffet has lots of salad to offer and there is also a grill happening for lunch and dinner with fish, gyros, chicken, pork or kebap. The desert/sweets were excellent and the normal dishes were also nice and diverse. The staff was always attentive and offered white, red and rose wine and softdrinks. It's nice that the resort is not super huge so one is familiar with the other guests faces. It's easy and fast to get to the beach/pool which is only separated by a narrow promenade. There also were no people trying to sell goods, tours or souvenirs at the beach or along the promenade which made the whole experience very relaxing. The resort offered high quality evening entertainment (cover band with guitar and keyboard playing hits, "boy band" singing hits of the 60s/70s and an acrobatic performance) but these were only every 2nd/3rd night and nothing happening on Friday or Saturday as we would have expected.

Stayed in June 2022

We booked just one night in the hotel and we are lucky that we booked just one :) We changed 3 rooms! The AC in the first room was not working, and they asked to give us a fan to the room instead of chabging the room, but we didn’t accept that and we moved to second room, the room had a bad smell from the bathroom, we can’t stay there and struggel the bad smell, we asked again to change room, we get a third room, and finaly with working AC, but unfortunatly while i was sleeping the AC start dropping water in side the room on my face and i wake up afraid and upset, i didn’t sleep that night! It was a very bad night for us! I will not forget this bad experience ! In addition the third room was not clean, there was a lot of hair on the floor and you can feel sand on ur feet while stepping on the floor. In addition we booked all inclusive meals we arrived around 16:00 and there was nothing to eat just drinks. and we asked about food and they said we need to wait for dinner at 18:30. In addition glass plates and forks in the dining areas and bars were extremely dirty, i changed the fork 3 times till i get a clean one! Value for money (average quality of the establishment) The staff were really not pleasant, answered badly and were not helpful at all. The rooms are not really up to date, expensive for the quality of the facilities that are getting old

Just the swimming pool

Stayed in September 2023

- Not helpful reception staff and almost rude for that matter - wouldn't even print a PCR test result until the next morning because they were lazy to do so and preferred to push it to the next reception clerk - Quality of the food was really average 3-4/10. No fresh fruits, barely any sea food. The fish was either undercook or overcooked and dried. That was probably the biggest downside to our stay. - Staff overall was actually a huge let down. Greece is such a welcoming country but somehow that trait isn't to be found in this hotel, except with Michalis at the buffet restaurant - Only one beach towel per person isn't enough on the lounge chairs that are in leather and burning hot during the day

- Decently clean and sized room - Good location in front of the beach - Quality of the sandy beach although the water is full of rocks and no easy to swim in - The service of Michalis at the buffet restaurant - only actually nice staff met over the course of our stay

Stayed in July 2021

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Stayed in September 2023