Wonderful staff who can’t do enough for you. Beautiful lush gardens and pool surround, quiet atmosphere, gorgeous rooms, comfortable beds and large bathrooms. Excellent food, especially the breakfast and dinner buffets.

Stayed in September 2024

The pool is a combination of salt water and chlorine, due to my eczema, I broke out into a rash the first day and couldn’t use the pool the rest of the week. The pool should be either salt or chlorine, both is dangerous and unpleasant.

The restaurant was really nice, lots of variety and good quality food

Stayed in September 2024

Zero

From the minute we walked into the reception to checking out we were blown away by the super high standards of this hotel. This was our second stay and it will definitely not be our last!

Stayed in September 2024

Nothing

Family-run, great food, saltwater pool, very attentive and friendly staff, great room, and amazing views.

Stayed in September 2024

Location, room, the fresh coffee’s of a morning. The cleanliness

Stayed in September 2024

The only thing perhaps that was not ideal was that the pool was a salt water pool. But I suppose on the other hand that's more sustainable...

Clean and beautiful hotel with super (child) friendly staff. We enjoyed our stay a lot, the food was really good.

Stayed in September 2024

Not enough sun loungers by the pool for the size of the hotel, adding even just another 6-8 would make a difference. The food & drinks were lovely , but quite pricey compared to eating in equally nice places outside the hotel. Cleanliness of rooms could be improved by housekeeping. Don’t think floors were swept (or swept well) in the 8 days we were there. Gym pretty basic & not the cleanest (no wipes/ sprays provided to clean equipment after use) Spa customer service not great, left several messages to try and book in massages and they never got back to us , so we didn’t get to book in in the end. When we arrived we were put in a room I’d never even seen advertised on their website or booking.com and it certainly wasn’t the room we booked. We booked a garden view room, which also had a lounge area etc. The room we were put in was a small corner room with no garden view, looked into a roof, and no lounge area - very basic. Again, I’ve never seen this kind of room advertised and none of their pictures are like this. We complained but had to stay one night in the wrong room and we were moved to an appropriate room more alike to what we had booked around midday the following day, which was lovely. It just shouldn’t have happened in the first place especially when we’d booked the room months ago.

Friendly staff, especially in the bar & restaurant area. Rooms decorated tastefully, and lovely pool area. Excellent food in poolside restaurant and really great cocktails

Stayed in August 2024

NA

A relaxed and friendly atmosphere. Amazing setting and very easy going. Best cocktails made by George. and lots of helpful advice from Angela. Good location, 20 minute walk into the vibrant town of Elounda. Lovely people! Thank to everyone at Elounda Palms .

Stayed in August 2024

Stunning hotel! Really nice chilled vibe about it. The room was really spacious & modern. We had a Garden View room on the 1st floor but could still see the sea from our balcony. The pool and bar area were so lovely, with extra sunbeds available. The staff were always super helpful and friendly. Great location- it’s about a 20 min walk down into Elounda which we did each night for dinner. Would definitely recommend and come back!

Stayed in July 2024

I missed a full length mirror in the room. The hotel sits on large grounds and there are rooms that will be very quiet. We stayed in a garden view room at the front which was beside the road and car park so meant there was often noise. It didn’t impact me much but it impacted my partners quality of sleep. The location is quite far out of Elounda centre but it we enjoyed the walk as long as it wasn’t too hot.

The hotel is beautiful, well kept and clean. The cocktails and drinks at the bar are lovely. The room was cleaned everyday with fresh towels. The hotel left a fruit bowl, a card and cava in the room for our arrival (free of charge) because the holiday was for a special birthday. The sunbathing space at the pool area is lovely although quite small. We spent a lot of time sunbathing on the grass area with the “spare sun beds” but I didn’t mind this. There are numerous rooms that have sun loungers on the terrace/balcony but we didn’t book this type of room. There is table tennis and pool along with a small playground for children. We enjoyed played table tennis and pool. The hotel also set up a “cinema” to watch the Olympics at night. There is lots of seating at the pool bar (tables, couches, lounge chairs). There is potential there to have more sun loungers and less tables.

Stayed in August 2024

Breakfast was of average quality. Some of the facilities require updates. Service also could be taken there one up.

This was a pleasant hotel and our room was the corner family room with the largest private pool so that was a good thing. The pool had too much chemicals so obviously obviously better maintenance would be required.

Stayed in August 2024

Our highly anticipated final five days in Greece were marred by significant issues at the hotel. We had booked the most expensive room, promising adjoining family rooms with private pools, as we were travelling with our young teenage children. Upon arrival, the receptionist's dismissive behaviour was immediately off-putting. The situation worsened when we discovered the allocated rooms were not as booked, with no apology or explanation offered (we were simply brought to rooms which were not an adjoining family suite as booked). Despite relocating rooms the following day, the overall service remained substandard, culminating in a final checkout where the original receptionist avoided us entirely. Our attempts to address these issues with management were met with complete silence despite multiple emails and messages requesting the manager's contact info all of which were ignored. This lack of response is unacceptable and a clear reflection of the hotel's poor customer service.

Stayed in July 2024

Nothing!

Great room and fabulous service!

Stayed in August 2024

I booked a classic garden view room and when I checked in was given an unrenovated room. This wasn’t specified when I made the booking or on the website so I felt a little deceived. It was a completely different aesthetic and quality of the room to what I signed up for. I made a complaint to the front desk and Nikoleta was extremely understanding and helpful. The next day I was upgraded to a sea view room which was much nicer. We checked out early (6am) and got told off for not giving them a heads up. The man at front desk was rude, but I understand I could have given them a heads up the night before. I just thought it being a 4-star hotel that front desk would be manned 24hrs BUT that’s on me.

Overall a nice property, lovely pool and bar area with great views. Service was hit and miss. Location was remote (but can easily book a cab to town via reception).

Stayed in July 2024

Nothing

The property was beautiful close drive to Elounda town. Staff were so friendly - amazing service! Small touches such as walking around giving people sitting around the pool watermelon. Rooms beautiful decorated and modern. Buffet breakfast and restaurant amazing fresh tasty food!

Stayed in July 2024

We stayed 6 days and noticed that breakfast buffet is every day served with same food items .There is no daily complimentary water at the room . You should order from room service and pay . Towels are not changing by house keeping if you don’t bring to floor :) they are charging city tax daily 3 euro upon check out , which is we paid already once booked with booking .com (price was including city tax , vat )

Staff is very friendly , room cleaning , room size

Stayed in July 2024

Nothing!

Everything!! The location, the rooms, the facilities, the staff!!

Stayed in July 2024

We checked in late at night after a long journey. We were put into a classic room when we had paid for a superior bungalow which was disappointing. As nothing could be done that late to change things, we were offered an upgraded room the next day which had it's own pool. It was spacious with a lovely outlook, but the bed was a king and not the twin beds we'd booked. The room didn't have blackout curtains/blinds, so we woke with the sunrise. The air conditioner was challenged for the size of the room.

The location is lovely set about a 15 minute walk from the sea and the town of Elounda. The food was excellent, delicious and sourced locally. The staff were very helpful and friendly.

Stayed in July 2024

Nothing

The sea front pool rooms were amazing!

Stayed in July 2024

Ideally we'd have liked to have been within easier walking distance of other restaurants. It is a reasonable walk into Elounda, downhill into town but therefore uphill for the return home. Having said that we ate from the a la carte menu at the hotel on three evenings and enjoyed the experience.

The buffet breakfast was excellent with a great choice on offer. Also on all days bar one there was fresh omelettes being made. Our room was spacious with a private pool which was fabulous as we were not affected by the claiming of sun beds around the main pool from early in the day! The outdoor lounge and bar areas were wonderful and the team of looking after us were friendly and efficient.

Stayed in June 2024

Very clean and comfortable good quality furniture

Stayed in July 2024

Staff were outstanding and so helpful. Beautiful location and setting.

Stayed in June 2024

Thr fridge did not work well in the cupboard as there was not enough air around it. It should be out on a table or something else. It worked perfectly when we brought it out of the cupboard and just left it in front

W liked the food and you could choose yourself from the buffet. The staff were very friendly and helpful making our stay very enjoyable

Stayed in June 2024

Artificial grass in terrace; Noisy conditioner above the bed, blowing directly into face while sleeping, charging for pool towels. Small lies about menu: eg Home made fried patatoes- frozen fries.

Nice pool, spacious rooms

Stayed in June 2024