Shower flooded into toilet cubicle, think this is a design fault. Sink had no plug. Lighting has loads of settings and super modern, took a while to work out. Other than that the room and service were great.

Staff really helpful and welcoming. Room well equipped and comfortable. Close to a supermarket and loads of bars and restaurants. Great location for one night as very near airport and had a late flight in.

Stayed in June 2024

Nothing specific, interesting elevator !

Perfect location for a short visit to Heraklion - we stayed 2 nights before moving on and you get to walk around and see the key sites easy from this base …. Not too far from Port although we used a taxi which was reasonable … room was lovely, we upgraded to the top floor so had the nice patio and views over the city at night … lovely staff, clean modern, great breakfast & room service if u are checking in tired….. close to good restaurants….overall, great choice & recommended

Stayed in June 2024

Nothing

The property was perfectly located for us to explore Heraklion old town. It is very quiet, comfortable and perfect for an overnight stay. The staff were very friendly, approachable and helpful. The breakfast was excellent.

Stayed in June 2024

This was our second stay in this hotel after a side trip to Chania. The first time around we stayed in the bigger superior room, which I would recommend to everyone. This room was a standard room which was very small and felt cramped. The bed/pillow combination in both rooms was uncomfortable.

Great location just a short walking distance to the centre of the old town and the harbour, and many restaurants and shops. The room was very quiet and we could just see the sea from the small balcony. Breakfast was very nice. Staff were friendly and helpful. Parking garage across the street for 8 euro/night was very convenient.

Stayed in May 2024

Rooms to the rear of the hotel experience noise from airplanes

Modern, clean hotel with very friendly staff

Stayed in June 2024

The hotel exceeded our expectations! It is located right in the heart of the city, yet in a quiet area. The room was very spacious, and the breakfast was delicious with a good selection. The neighborhood has it all—underground parking, a market, all the sights within walking distance, and restaurants just around the corner! staff at the receptoin was very kind and helpful!

Stayed in May 2024

Although the bathroom was modern and attractive, the design of the shower/toilet door was not very efficient. The rain shower was great but we couldn’t use it otherwise the bathroom would flood. The bed/pillow combination was uncomfortable. The breakfast room had a covered outdoor space where guests could smoke and this wafted into the breakfast room itself, making it unpleasant for non-smoking guests. The front entrance had a ramp with a rail, but the rail was broken and loose, and my husband almost fell when using it. We notified reception and they made an attempt to fix it but the job needs to be completed properly.

Great location - walking distance from the old town points of interest and from the harbour. 10-15 min drive to the airport. Our room was spacious and modern, and although it faced the front of the hotel, it was quiet. There are many restaurants walking distance from the hotel. Breakfast was very good. Most staff were friendly and helpful. Car parking across the road in a covered garage for €8/day.

Stayed in May 2024

Our inside door handle was falling off. The shower had no walls, water went everywhere.

Great location, staff were very helpful & the evening desk receptionist was very professional and friendly, good breakfast.

Stayed in May 2024

No parking available only with payment

The room was comfortable with very fancy electric appliances. Very close to the city with excellent breakfast.

Stayed in May 2024

Noise from the corridor

Comfortable room, balkony, comfortable bathroom, high quality toiletires, tea + coffee facilities, minibar, safe. Near city center and all interesting sites but quiet location. Very good breakfast. Nice gestures at the reception (water, chocolates). Polite and helpful staff.

Stayed in May 2024

Everything was top notch and we have zero complaints. Whenever we make a return trip to Crete we will come back!

This was the best hotel we stayed in during our 2 week trip to Greece and we should have stayed more than one night here. Totally unexpected. Fabulous breakfast, modern rooms and sophisticated decor, good location with a parking garage across the street (take care on the narrow road!). But the best part of our stay was meeting the staff who made us feel special -- especially George at the front desk and the woman who was working at the bar (I'm sorry we never got her name).

Stayed in April 2024

the elevator can be a little slow, but this is a very minor observation. We gave back our rental car which was a good move although there is a paid parking structure across the narrow lane.

We only stayed one night at the Dom but found the experience to be very good. The staff were friendly and helpful. The location is great for exploring Heraklion and convenient to the ferry terminal for early morning departures. The room was quiet, very comfortable and clean, well laid out, space for suitcases, with a generous window. The overall room decor is a bit corporate. The bathroom as also clean and well laid out with nice shower, water pressure, and temperature. The breakfast area is nice with a lot of food options, which is very much appreciated - we were in a rush so did not get to sample or linger as we would have liked. I would definitely stay here again.

Stayed in April 2024

No complaints

Friendly helpful staff, clean well kept hotel. Room was great balcony was a bonus close to square. Loved it

Stayed in April 2024

Nothing, it was great!

The room was lovely and the terrace was gorgeous and private.

Stayed in May 2024

Amazing location, super convenient for a short weekend

Stayed in April 2024

The two male receptionist

Very clean, good area, awesome breakfast. The female receptionist was amazing. The two men receptionists were not as friendly. All and all a good stay.

Stayed in May 2024

Great location so accessible. Made it very easy for me as a solo traveller to get around as most things were within walking distance. The breakfast was good and pleasant. The staff were all very friendly and helpful with their recommendations. Overall great stay.

Stayed in April 2024

No complaints. Everything was great!

The staff was amazing! Everyone was gracious and helpful. George helped us with local dinner recommendations and reservations, as well as navigating the sites in the local pedestrian zone. Additionally, George and desk staff ensured we had breakfast with our early morning departure. The morning staff even had our car ordered ready for departure. A 24-hour Carpark is next to hotel with reasonable pricing and valet access. There is one daily fee with no limit to access. Hotel is next to pedestrian zone with access to famous sites, dining, and shopping. Rooms were spacious, very comfortable, modern, and well equipped. Traditional Greek breakfast served was great with a variety of options for dietary preferences. Recommend this hotel. It was a great find and made our stay enjoyable while touring Crete.

Stayed in May 2024

great quiet location in the centre of the old Town. Very friendly and helpful staff. Great breakfast. lots of cholce

Stayed in April 2024

no thing

very clean excellent location v good breakfast

Stayed in April 2024

The rom had a closed door in to the room next to ours and we could hear people talking in the room…. I prefer a door between the bathroom and the room.

Nice hotel with a fantastic location. Easy to park the car in the parking opposite the hotel. Nice staff.

Stayed in April 2024

That I didn't stay longer.

Very nice hotel. Very good breakfast to start the day. Just a block from everything, the downtown area, the harbor, and the museums, and bazaar market. Staff treated me like family, telling me on a map where to go, what to see, and where to eat.

Stayed in January 2024

First contact staff person was a little brusque and officious, but the others were all friendly. Street level room was noisy; we had requested a quiet room. I'm pretty sure there were better choices available. That said, it wasn't the end of the world.

Very convenient overnight parking right next door at the Central Parking garage. Good breakfast with variety of flavors and choices.

Stayed in April 2024

Massage available

Breakfast was outstanding.

Stayed in March 2024