Breakfast was lovely by the beautiful pool. Great location, room was functional and clean, and the staff were so kind.

Stayed in September 2024

Shower attachment holder missing.

Well laid out apartment on ground floor. Outside table and chairs. Lovely swimming pool with plenty of sunbeds.

Stayed in September 2024

Err

Location. The standard of the apartments. The staff. The breakfast.

Stayed in September 2024

We literally loved everything about this hotel, and we will return, but a couple of things that might be of importance to other guests. It is a decent walk to the port and old town 20/25 minutes over typical greek pavements. It didn't bother us. In fact, we enjoy walking and the tranquillity of accommodation off the beaten track.There is a bus stop 20m from the hotel. Also, we didn't hire a car, but the only parking available is on the roads surrounding the hotels, which were constantly busy.

Creta Elena is a little gem in the city. Small, welcoming, family run and perfect. The ideal place to relax after a full day visiting the harbour and old town or going further afield to view the island. There was always a sunbed available or a table in the shade. Gentle music plays in the background, and there is sunbed/ table service from the small bar. The homemade smoothies are exceptional. There's a supermarket next door and the few local restaurants are very reasonable as the hotel is away from the tourist areas. Our apartment on the 1st floor was well proportioned, recently renovated and super clean. Great air con, wifi, and shower.

Stayed in September 2024

na

Just perfect !

Stayed in September 2024

There is no bar as such, this would have been nice for the evening before heading out. They do serve a few drinks, but not an actual bar area as such. There are a few places in walking distance, so not the end of the world!

Very nice poolside, lovely breakfast every morning, great service, very clean, & daily room cleans.

Stayed in September 2024

- Wifi signal was a bit weak - Would be good to have separate remotes for each AC

- Spacious, modern rooms - Comfortable baby cot - Well-furnished kitchenette - Little outdoor terrace - Swimming pool - Staff is extremely kind and helpful - Plenty of shops/supermarkets/restaurants nearby. And yes, neighbourhood is safe. - Easy to find free parking space in the neighbourhood

Stayed in September 2024

A capsule style coffee machine would be nice instead of the sachets.

Easy check in and check out even after reception hours, staff was very helpful and friendly throughout. Courtyard area is well maintained and quiet, pool size is very good with shallow end for kids, we really enjoyed it. Room was good size, very clean and air con worked well. Good location, old town area with restaurants and sights is only a very short walk away. Parking is on the street but never had issues finding a spot in front. There is a supermarket next door and a greengrocer a few doors down, coffee shop very near too, all convenient.

Stayed in August 2024

Can't think of anything!

Cleanest place I reckon I've ever stayed. Super friendly staff who answered any questions we had. Lovely pool to relax in during the day with also the option to order some nice drinks. It's only a short walk into town. Also having a supermarket literally as your neighbour was so incredibly handy.

Stayed in September 2024

Beautiful apartment with all needed equipments.About 20 min walk from Chania old town + Good WiFi and A/C + Easy check-in + Very tidy room with good cleaning every day + Clean pool Toaster would be nice in the kitchen :-)

Stayed in September 2024

A little attention to minor things (e.g. leaky shower unit), but overall nothing to dislike.

Great location 15 mins walk from centre, easy to park, easy to get to main roads out of town, good facilities, very nice staff, everything you need for short to medium stay

Stayed in August 2024

The Room and pool were very nice

Stayed in August 2024

Breakfast was delicious with variety of choices.

Stayed in August 2024

Nothing

Great stay for one night, wish the stay was longer.. nice staff, pool and room. Great aircon! We had to leave early for the airport and got breakfast to have in the fridge overnight. It tasted great! Bonus points for the lovely kitten that had breakfast with us :)

Stayed in August 2024

Nothing, it’s a short dander into town which we didn’t mind.

Everything a more. Staff were accommodating and very helpful. Facility’s were great, pool was nice and chill with staff offering complimentary water and pool towels and drinks available for ordering. Had a lovely stay! Would recommend

Stayed in August 2024

The neighborhood is not that nice. It's not bad either but we weren't amazed by it.

The check-in was amazing. The front desk/reception people were always very helpful. We even forgot a jacket after our check out and we had already left town and they even offered to mail it to us wherever we wanted. They also gave us very clear instructions for the check-in, etc. Super nice people. The hotel is very nice, it as a decent pool and the rooms are very comfortable and spacious. The bathroom was all good and the beds were comfortable as well. It had a small kitchen that served the purpose very well and we felt very well during our stay. We would come back there.

Stayed in June 2024

Our suite (105) had a balcony overlooking an internal garden which wasn't well looked after, being mostly weeds. It could have looked better. This is a minor niggle though....

Located in the city within easy walking distance of the Old Town. Clean modern facilities, with the ability to self cater and a pool. Staff couldn't be more helpful, our suite was made up daily and kept spotlessly clean. We would return in a heartbeat.

Stayed in July 2024

Leaving

Personal greeting and helpful service.

Stayed in June 2024

There is nothing not to like

Amazing stay in a beautiful quiet area of chania. Very close walk to old town. The staff are exceptional. They accommodated are very early check in having got off an overnight ferry. If room is not ready they can store your bags and let you hang out at pool. They are also happy for you to store bags upon checkout and again hang out at pool before your flight out. The pool service is great and the fruit smoothies they make are delicious and healthy. I loved everything about this hotel. Breakfast was exceptional with the beautiful details. Beds are super comfortable and plenty of room for 2 adults and 2 teenagers

Stayed in July 2024

We loved the palce as it is. The hotel is very well situated and accessable, with clean, comfy rooms and nice beds. The staff at the reception and the bar is just great. Extra: you might want to book your breakfast every morning - it's ample served with the same kindness of the staff.

Stayed in July 2024

Nothing

Modern structure with usable swimming pool, the room where we were accommodated was on two levels, very large and spacious; impeccable cleanliness", courteous and welcoming staff, a quarter of an hour from the center on foot in the immediate vicinity of supermarkets, bars and restaurants

Stayed in July 2024

Only a small pool

Great location, lovely rooms and a wonderful breakfast

Stayed in July 2024

Having to leave to come home.

Creta Elena was perfect. Welcoming, friendly staff. Comfortable and clean rooms and a great location a short walk from old town Chania.

Stayed in July 2024

nothing really.

I got the room with the biggest balcony that I enjoy watching the start at night from a beach chair. Staff are very friendly and super helpful, as well as the cat name Leon. The pool is quite big and never too crowded. I love to have my day start with an iced Fredo Espresso by the pool with some homemade cake from their cafe. Seem like most ppl stay here with a family, not only tourist but also lots of greek ppl. Room is spacious for the price. Its a kind of basic service apartment, nothing fancy but have have everything you would need for your stay. The location is superb, next to big supermarket and cafes, short walk to beach and old town. Will definetly stay here again

Stayed in June 2024