I like everything!

Amazing location even more amazing Owners. Very personal experience. I wish we stayed longer but the place was sold out. Understandably considering super high quality! Thank you !

Stayed in September 2024

Very friendly and helpful staff

Stayed in August 2024

Having to leave.

Fantastic location, close to everything you need. The hotel and room were always exceptionally clean and fresh. Although it can be busy outside the room is nice and quiet. Everyone at the Hotel was so friendly, polite and welcoming. They offered great advice for places to visit.

Stayed in August 2024

None

Niki and Katerina are the best host EVER! They are always proactively trying to make your stay the best possible! Best place Kissamos

Stayed in August 2024

Loved the location, we could see the beach from the balcony, attached photos from our balcony. There's a mini market/cafeteria right next to it for any necessities, we found this very convenient. Plenty of restaurants to choose from, there are a few right in front of the hotel or just walk 2mins to the shore to find more. We rented a car and always managed to find parking close by easily considering it was peak season. The bed was really comfy and the room was cleaned everyday, they even did our laundry for free! Additionally, coffee/tea was available and they provided us with bottles of water daily. The hosts are super friendly and helpful, they make you feel at home. Thank you for the lovely stay, I 100% recommend Castell Hotel.

Stayed in August 2024

A pleasant surprise in the heart of Kissamos. We did not expect the hotel to be in the very center of the city. The hospitality of the hotel managers was among the best I have ever received in my life. Kindness, friendliness and hospitality. Impeccable service. Room always clean and smelling good. Hugs to Kristine and Nikki. Signed: the two boys from Rome

Stayed in August 2024

Friendly and responsive staff. Clean and big rooms. Wonderful location.

Stayed in July 2024

Nothing

The team at Castell Hotel were so helpful and gave us some great tips on what to do in the area. The room was clean, spacious and cool and in a great location!

Stayed in July 2024

Friendly staff, beautiful room and good emplacement!

Stayed in July 2024

Nothing. We wanted to stay more but we had booked another hotel in another place in Crete so we had to go…

Basically everything but mostly the staff. They are extremely nice and helpful. We even were offered sandwiches for our breakfast. The hotel is at the center of a Plaza where there are restaurants for lunch/dinner and for breakfast as well. There are shops as well (clothes, souvenirs,…). Very nice place to stay and close to the beach.

Stayed in June 2024

.

Everything is spotless, all the personnel is very helpful and friendly, the location is in the city center. Also, the beds were very comfy.

Stayed in June 2024

The stay was incredible, Niki & Katerina are unforgettable people, with good advice and infinite kindness: we will miss them. The hotel was perfect and the rooms spotless every day. It was a dream <3

Stayed in June 2024

.

Staff welcoming and so helpful. Most comfortable bed ever

Stayed in June 2024

Nothing, this place is PERFECT

The BEST hotel in Greece!! A place that truly represent what true hospitality is. It was over expectation. Niki, Katerina and Giannos are friendly, nice and super helpful, they made us feel like home and we miss them already. The rooms are very clean, love their housekeeping service. Location is perfect and we had the BEST shower in Greece. Highly recommend to stay here.

Stayed in June 2024

Very friendly staff.

Stayed in May 2024

Main square outside can sometimes be a bit loud at night if you leave the window open (when closed though the soundproofing is quite good).

Exceptionally friendly staff; well located in Kissamos; fresh fruit, coffee, beach towels etc. provided

Stayed in May 2024

Blank… I can say nothing here. Other than we had to leave.

What can I say, on our trip to Crete, this was by far our favorite place to stay… and wish we had longer to visit with Niki. She was simpliy amazing, as was the accommodation. The hotel its self was nice, clean, comfy, but Niki made it! From the first message prior to arrival to the greeting and everything in between it was amazing. She gave the best recommendations for our time in the city and for the two stops after! We had water and fruit waiting for us in the room, snacks and anything we may have left outside was available out side of the room and laundry was included! Simply the best!

Stayed in May 2024

The location is excellent, being very close to the bus station, and just a few minutes' walk to see the sea. The room was extremely clean and the bed is very comfortable. Despite the room being near the street, the windows have good sound insulation. And this was my first time visiting Crete, the staff helped me solve many issues, and if I have the chance to come again in the future, I would definitely stay here!

Stayed in April 2024

The only drawback was the occasional motorcycle noise in the square.

First of all, the staff was fantastic!! Helpful, cheerful, friendly, accessible. The best!!! Coffee was made outside my room every morning with cake, fruit and biscuits. The location is lovely on the square, with nearby parking, views of the sea in the distance and close to restaurants and beach. I’d definitely go back!!

Stayed in April 2024

The best service ever! Plus lovely room and great location. Stayed 3 nights.

Stayed in March 2024

It's located in the central square, close to restaurants and supermarkets, they have laundry service included, they go above and beyond to meet your needs. Nikki was great with the recommendations of places to see. It's great value!

Stayed in March 2024

We absolutely loved our stay in Kissamos at the Castellated Hotel!! Nicki and John could not have been more welcoming, friendly and helpful in every way!!!

Stayed in November 2023

Wonderful location near archaeological museum and sea. Extremely helpful and caring staff.

Stayed in October 2023

Beyond exceptional. Katarina and Iannis are so hospitable and caring. Katarina was so helpful, she printed out our ferry tickets and even though we were only there for one night we were treated as VIPs. The room was spacious and spotless, with fruit and hot drinks provided

Stayed in October 2023