customers very old no place in the restaurant to crowdy and too noisy no sun on the terrace 2 elevators only (one out )

the room the view

Stayed in April 2024

A problem with the temperature water off the shower. Each 10 seconds the water became very hot or very cold and it happened during 3 days of my stay. It was the same for a roommate.

The staff is very kind and professional. The building is class and the breakfast is very good

Stayed in April 2024

I was surprised to learn that it was against hotel policy to lend guests irons for "safety reasons" despite the presence of a hair dryer, coffee machine and kettle in the room, all of which pose their safety risks as electronic devices. This was the first time I'd ever encountered a no-iron policy in a hotel in the 40 countries I've visited in my time on this planet. I suspect if irons were left on in the hotel rooms in the past risking a fire, a better solution would have been to supply irons with automatic shut-off features if left unattended or inform guests ahead of time rather than have us arrive with no way to iron our shirts for business meetings the following day. There was no next-day turnaround as the only option was to pay 4 euros for a two-day shirt-iron turnaround time or purchase my own iron. Needless to say, I had to attend with a wrinkled shirt. Also, some of the outlets in the room didn't work very well. It would have also been good to have a sliding door between the room entrance/toilet/shower/sink area and the bed/sitting area for additional privacy and to dampen corridor noise at night.

The staff members, for the most part, were amazing and greeted us well upon arrival, and I felt very welcome. The room was large and had a sea view, as you asked, with a balcony, and the sink, toilet and shower were all independently accessible. There was a good-sized safe for valuables, including electronics like laptops/tablets. There was also a brand-new L'or coffee machine. The breakfast buffet was delicious and offered a fantastic range of treats. The proximity to the beach was unbeatable, such that guests from other hotels used sun loungers and umbrellas. March is low season so it wasn't a problem, but the staff acted on it and charged visitors a fee to ensure hotel guests were not left wanting a spot on the beach.

Stayed in April 2024

Nothing we didn't like.

The hotel is in the perfect setting close to the old town and across the road from a lovely beach. The staff were extremely friendly and attentive and made you feel welcome. The breakfast was lovely with a good selection of food and was constantly being replenished. We had a spa treatment and thoroughly enjoyed that. Nothing was too much trouble for the hotel and the extras like a cold juice on the beach each morning were an example of the added extra touches.

Stayed in October 2023

It’s sadly quite competitive for a lounge by the pool, but there are plenty on the beach. We only had the breakfast included, and opted for dinner one night, unfortunately the food options left a lot to be desired and choices were pretty average (definitely recommend going into town for some great restaurants instead).

The room was fantastic, comfy and clean with a great view of the beach. The location is also great as it was a short walk into the Old Town, and close to many shops.

Stayed in June 2023

room service was poor, some days all the towels were taken and I was left with none, on one occasion I was left with only 2 hand towels. milk in the coffee making facility rarely replenished. food not the best, would have expected better from an Aquila chain

the location

Stayed in May 2023

Double bed was two small beds connected. Not good for couples. Badtub instead of a shower in the room. Coldish pool temperature and jacuzzi due to energy prices I presume. No parking. Need to look around in the area.

Was the official Oceanman race hotel and was in the middle of the action. Breakfast buffet was great. Good interior design and spacious.

Stayed in November 2022

The breakfast was great but we were surprised that between all the fresh food the orange juice was not fresh. Our balcony was above the music bar, but the usic stopped at 23:00. Daily cleaning of the bathroom did not happen.

The attention of the employees.

Stayed in October 2022

Excellent breakfast, great location and extremely friendly and supportive stuff

Stayed in August 2022

The wait time for drinks could be better and the room for 3 people was abit small

The staff were very friendly, the food was delicious and varied every day. Very clean hotel.

Stayed in July 2022

Very well organised, clean, friendly staff, great location.

Stayed in July 2022

This hotel has a great position in Rethymno and a great vibe with wonderful food and theme nights. The staff are both helpful and friendly - especially Miltos the barman. The accommodation was great and very clean. We were very happy with our choice! The best hotel in all respects in the area for us!

Stayed in July 2022

The bedrooms

The staff, in general, is excellent and very courteous; most of the premise is good except for the bedroom and the noise. The bedroom looks old, dark and untidy.

Stayed in June 2022

Open the gym earlier than 9:00. feels like children waiting to get to the pool, when you unlock Doors 9:00 breakfast caos

location and room

Stayed in June 2022

Fair

Stayed in October 2021

Towels in the rooms were poor quality especially for a five star hotel

Breakfast was OK but a little canteen like

Stayed in September 2021

Not enough staff during breakfast. Further we had a nice stay.

Location, sea view, staff in general

Stayed in September 2021

Very efficient staff and personal service even though large hotel

Stayed in September 2021

Better information about allergens would be appreciated.

Very helpful wait staff and good food.

Stayed in August 2021

I think at the reception they were so kind but not so flexible. We had to change our room after one night because the hotel was overbooked.

Breakfast was very good. Location is perfect. The hotel was overbooked, we get a better room type than we paid for.

Stayed in August 2021

The staff was good but they didn’t really satisfied my needs as is a 5 stars Hotel you expect a high standards and to find Body Cream, Conditioner all the set kit you need and the hotel is not providing. I also asked to look for me a public shuttle for airport since I wanted to try but they can only provide me a private transfer that I didn’t want but the rest was fine. The room wasn’t clean at all especially when they pass the mop some hair was still on the floor.

Eva from the reception was really nice and helpful and also the man concierge.

Stayed in August 2021

For some reasons the beach service was limited, not possible to order for example fruits even if you are ready to pay for it. Cost was quite high

Very good location, first line with own beach. Hotel is very clean, tasty breakfasts

Stayed in July 2021

The hotel rooms need renovation! The evening show program is indicated in the hotel description. But she was not there. High cost for this hotel.

Not a bad location. Good and varied breakfast. There is a beach in front of the hotel. Public beach is a 13 km long beach in Rethymno town. Clean hotel, good service.

Stayed in June 2021

Everything perfect

Staff very helpful and friendly. The place was very clean. Its location to the Beach and centre of town spot on

Stayed in May 2024