The room is very small, however that is how it is advertised so it isn't a negative about the hotel just something to think about when booking.

The staff were friendly and helpful and the room was clean and workable.

Stayed in June 2024

The lifts weren’t working the entire time I stayed. Although reassured by staff it was being fixed, so no engineer. Felt sorry for people who struggled with the stairs

Staff, location

Stayed in June 2024

The elevator was broken when we first arrived and had to carry our bags to the 5th floor. Pillows were very flat. TV did not work well and did not stay on for longer than 2 minutes before resetting.

Check-in was a smooth process and front desk staff was very kind. Offered an upgrade at a pro-rated fee which was nice and offered a better view of the city with a larger room. The location is also perfect for access to busses, the tube, and walking to many attractions.

Stayed in June 2024

The room was more spacious than I expected, although most likely because I was in a disabled room.

Stayed in April 2024

Pillows and duvet were rock hard.

Convenient and well equipped in a great location.

Stayed in June 2024

Breakfast wasn't included in the room, I was under the impression that it was.

Rooms was clean and well appointed. The staff were friendly and helpful. Great location and good price.

Stayed in June 2024

The rooms are quite small and the rooms with no windows are quite depressing but for manageable for a couple days.

Always a pleasure staying at z hotel fleet street, such a great location and place. This is our go to hotel now anytime we go to London.

Stayed in June 2024

The room is too small. There is no closet in it. During our stage lift was our of service during almost all the week

Location is great!! Beds are comfortable Room was clean and ready on time. The neighbourhood is very nice.

Stayed in June 2024

Only 2 TV channels worked. Iron was too dirty to use on a white shirt.

Comfortable bed... perfect location

Stayed in June 2024

Nothing

Clean well kept and room had all I needed. Comfortable bed and quiet at night time

Stayed in June 2024

Only bad point was the lift wasn't working and was on the 5th floor.

Didn't expect a window but got one, room was small but had everything I required.

Stayed in June 2024

The lift wasn’t working

Location & price

Stayed in June 2024

Room is rediculously small. Far too expensive. £200 for this view and a room I count swing a cat in.

Quick check in, friendly staff

Stayed in June 2024

The room was... let's charitably call it compact; don't aim to bring much more luggage than a backpack unless you want to be tripping over it constantly. It also got very very warm with 2 people occupying the room. The shower leaked terribly and flooded into the main room. Steps up to the second bed were not much fun to navigate and there are additional steps between the lift and the rooms which we weren't warned about. Cafe staff were abrasive and told us off for buying breakfast at reception when we were offered it, not at the café itself.

Location in central London is excellent for theatre, museums and shopping; it's this you're clearly paying a premium for. Room was very clean and the beds themselves were large and comfy. Tuesday night cheese was lovely. Hotel staff were very accommodating and responsive.

Stayed in June 2024

I didn't like how small my room was tbh.. I'm not sure if that was what I paid for but it was very small. Also I didn't like the fact that the breakfast options were very limited. I didn't feel like I got my money's worth

I liked how clean it was and it was very convenient for the purpose of my stay in London. I liked that the staff were nice and welcoming as well. It's also very quiet considering the area seemed like a pretty busy area. I slept well couldn't hear all the outside chaos😊

Stayed in April 2024

Poor TV reception and no sky sports or movies as advertised

Location and /room and breakfast

Stayed in June 2024

The rooms are a little small even for one person. The bed was not very comfortable and the lift was broken which was difficult as I have mobility issues although staff did offer to carry my bags. My room had a window but most of the view was blocked by a stone circle at the front so i had no view.

The staff were excellent. Very friendly and professional. I was in the Royal Courts of Justice for a few days so the location was amazing. It was very clean and well maintained.

Stayed in June 2024

I paid £10 for window and it was icy window with no outside view (I wasn’t expecting a nice view but at least able to see outside :))

Staff was nice and polite. It was also clean. Great location.

Stayed in June 2024

Great hotel when on business travel, close to the City and close to heathrow elizabethline station. Clean room, and good standard at at a low pricepoint

Stayed in June 2024

A bit not clean and small

The staff very helpful. Breakfast top notch

Stayed in June 2024

The room was very small (we knew that when we booked) and the frosted glass of the bathroom area does not offer any privacy. Not a big deal if you travel with your partner/family, but not a good option for a trip with friends, I think

Room was very clean, staff was friendly, breakfast reasonably priced for central London and good quality

Stayed in June 2024

Small room. Bathroom can see through.

Nice room. Clean toilet with free toiletries. In-room amenities were good.

Stayed in June 2024

Room is extremely small and bed is very hard. Need to be comfortable with whoever you are sharing a room with as very little privacy - shower/toilet are just behind a frosted glass screen.

Very close to theatre for many shows.

Stayed in June 2024

The room was a little small for us I felt a lot closed in because I suffer a lot with it

The double beds

Stayed in May 2024