31-32 Bedford Street, Westminster Borough, London, WC2E 9ED, United Kingdom
#291 of 1,017 hotels in London
Guests' ChoiceBased on 8979 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.8
Facilities
8.2
Staff
9.0
Value for money
8.2
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 May 2024
Tarsha
AustraliaAs a solo traveller I thought the hotel was a little unsafe. The door to the hotel and the lifts were able to be used by anyone, you did not need to swipe your key to get up the lift. A gate outside the hotel closed at 8pm and needed key access, but anyone could follow you into the building and up the lift. I felt scared coming back to the hotel at night. As an Australian, the price for such a small room was astronomical, however the location was worth the price.
The location was amazing. Absolutely perfect for me and what I wanted to see and do while in London. The room was cleaned everyday despite saying they would only clean if you asked them to.
Stayed in May 2024
Reviewed: 23 May 2024
Mike
United KingdomWhilst soundproofing was great from outside noise, the slamming of doors inside the hotel was quite noisy and did interrupt sleep a little.
All staff were very friendly, the room was well soundproofed for outside noises. Very clean room and the bed was very comfortable too, bathroom also clean with nice walk in shower.
Stayed in May 2024
Reviewed: 22 May 2024
Katelyn
United StatesThe room was very small but it was advertised as such so this wasn’t surprising. The bathroom wasn’t very private with the sliding door and glass wall between the shower and the room. Also the bed was pretty stiff and could have been comfier.
The location was great, staff very friendly and helpful. The room was very clean and had good temperature control/water pressure in the bathroom.
Stayed in May 2024
Reviewed: 22 May 2024
Liam
United KingdomThe rooms are very compact. It's fine if you are out and about all day but I imagine could feel quite claustrophobic if more time spent.
The location is unbeatable. Can walk to most theatres in 2 minutes and right in the heart of Covent Garden. Helpful, welcoming staff. Free cheese and wine if you're a member and on Tuesdays.
Stayed in May 2024
Reviewed: 22 May 2024
James
United KingdomNo problems
All good
Stayed in May 2024
Reviewed: 20 May 2024
Terry
AustraliaRoom was compact, but was no issue as we were only there to sleep and shower.
Very central location for us, don't mind walking a bit. Close to train station. Rooms clean and hotel location secure.
Stayed in May 2024
Reviewed: 20 May 2024
Ruth
United KingdomI appreciate that the rooms are compact but in an amazing location. However, simple additions such as in the bathroom more hooks are needed to hang a towel (there are no hooks) and in the bedroom more hooks and a shelf are needed as the number of hooks and hangers is not enough.
Amazing location, friendly and helpful staff.
Stayed in May 2024
Reviewed: 19 May 2024
Anastasia
United KingdomRoom was indeed small and basic. Some rooms don't really have a window which could be a deal-breaker for some people but we didn't mind really as we were in the room only to sleep.
Great location and friendly, helpful staff! Sure the room is small but for a couple of nights is what we needed- clean and with all basic amenities. Value for money, would book again.
Stayed in May 2024
Reviewed: 18 May 2024
Hazel
United KingdomEverything was good
Great location
Stayed in May 2024
Reviewed: 18 May 2024
Maomao
MaltaLocation is super great , staff was lovely ! The only pity thing is the room we ordered were bit small for our family . But overall we had wonderful experience . Thank you
Stayed in May 2024
Reviewed: 17 May 2024
Anne
United KingdomRooms are a bit compact, but that is mentioned and clear when you book, beds however are very comfortable and facilities excellent
Great central location, compact but spotless rooms , staff were exceptionally helpful, rearranging rooms for friend who couldn’t manage stairs and also allowing us to leave luggage until we were ready to travel home later in the day .
Stayed in May 2024
Reviewed: 17 May 2024
Steve
United KingdomBar
Location
Stayed in May 2024
Reviewed: 17 May 2024
Dragana
FranceFuton-like beds and pillows. A sleepless night is guaranteed for those who expect another sort of comfort. If at least pillows were soft….
Good location and friendly staff
Stayed in April 2024
Reviewed: 16 May 2024
Sally
United KingdomWe liked everything!
Location excellent. Warm welcome. Room spacious and clean. Comfortable bed. Delicious breakfast
Stayed in May 2024
Reviewed: 16 May 2024
Dawn
United KingdomA/C took a member of staff to sort out. Could not log in to TV password would not work.
Great location and super friendly staff. Xx
Stayed in May 2024
Reviewed: 15 May 2024
Linda
SwitzerlandA bit cramped and no racks to hang towels.
Very good location. Quiet although very close to very busy area. Friendly staff.
Stayed in March 2024
Reviewed: 15 May 2024
John
United KingdomRooms rather compact
Location excellent right in centre of Covent Garden with its excellent facilities there Staff are excellent and helpful
Stayed in May 2024
Reviewed: 15 May 2024
Abigail
United KingdomN/A
Excellent location
Stayed in April 2024
Reviewed: 15 May 2024
Nadia
United KingdomOnly thing i could think of….No hooks to hang a wet towel.
Location fab and staff very helpful
Stayed in May 2024
Reviewed: 15 May 2024
Jean-michel
FranceNothing
Confort, location and budget
Stayed in March 2024
Reviewed: 13 May 2024
Darren
United KingdomHard to find the entrance at first. Room was very small. No privacy with the glass toilet and shower.
Great property made modern.
Stayed in May 2024
Reviewed: 13 May 2024
Pinnock
United KingdomBigger rooms with larger windowz
Nice lovely hotel, clean & tidy. Rooms little small. Great location.
Stayed in April 2024
Reviewed: 13 May 2024
Eithne
IrelandRoom was a tight fit - bed against a wall
Loved the location and that there was facilities before check in and after check out to store the bags allowing us to enjoy Covent Garden un-hampered by luggage. Thank you
Stayed in May 2024
Reviewed: 13 May 2024
Dan
United KingdomThe glass bathroom left very little privacy and a stud wall would be far better. For a single traveller it would be perfect but for a couple not so much.
Fab location. Comfy bed and the upgrade was appreciated. Staff were really polite and professional.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content