Wookey Hole, Wells, BA5 1BA, United Kingdom
#6 of 6 hotels in Wells
Guests' ChoiceBased on 4397 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
7.8
Staff
8.9
Value for money
8.3
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Steve
United KingdomLocated right where we needed it. Great parking Staff we brilliant
Stayed in June 2024
Reviewed: 2 June 2024
Lauren
United KingdomN/a
Great location, very clean, good facilities
Stayed in June 2024
Reviewed: 2 June 2024
David
United KingdomBeds a bit hard
Hotel was close to wookey hole caves interesting design, my kids loved the juliette balcony
Stayed in June 2024
Reviewed: 2 June 2024
Katherine
United KingdomNothing
Good location for exploring Somerset, hotel was clean and staff helpful.
Stayed in June 2024
Reviewed: 1 June 2024
Amanda
United KingdomNice location close to the village. Comfy rooms.
Stayed in May 2024
Reviewed: 31 May 2024
Dawn
United KingdomNothing, it was a perfect family getaway.
It was in a great location, clean and tidy both inside and out. It is very family friendly and accessible which made the stay all the more enjoyable.
Stayed in May 2024
Reviewed: 31 May 2024
Joanne
United KingdomBreakfast was good and the staff very good
Stayed in May 2024
Reviewed: 31 May 2024
Robert
United KingdomHaving to wait for a table at breakfast time. Would have been nice to have the table according to your room number.
The room was nice and spacious and breakfast very good, the one evening meal was very nice but expensive and not much choice.
Stayed in May 2024
Reviewed: 31 May 2024
Justin
United KingdomNothing everything was fine
Happy staff nothing too much
Stayed in May 2024
Reviewed: 30 May 2024
Laurie
United KingdomQuite expensive prices for breakfast. Could have offered a discount for the Wookey Hole caves for staying at the hotel. The room would have been better if it contained a small fridge that contained a bottle of water and air conditioning on hot days. It also would also be good if a generic message would be left at all rooms from the Witch to give the hotel more quirks and personality.
Good location. Clean room with a comfortable bed and warm shower. Plenty of car park spaces.
Stayed in May 2024
Reviewed: 29 May 2024
Karl
United KingdomCould do with a bit of TLC
Nice property in a nice location
Stayed in May 2024
Reviewed: 28 May 2024
Priestley
United KingdomThe evening meal was more like school dinners tbh, decent grub, well cooked but ...basic
Staff were attentive and engaging, all clean and tidy but fairly simple/basic - which is fine.
Stayed in May 2024
Reviewed: 28 May 2024
Denise
United KingdomBed was too hard,
Stayed in May 2024
Reviewed: 28 May 2024
Rachel
United KingdomCould do with a separate bar area
Excellent choice
Stayed in May 2024
Reviewed: 27 May 2024
Melanie
United KingdomWould have liked some electric car chargers and a play area for children for the evenings. Would be good if the rooms could have a mini fridge too.
Nice hotel, right in Wookey hole. Friendly staff, lovely breakfast. Room was as expected for a three star, basic but comfortable. Not noisy, so had a good sleep.
Stayed in May 2024
Reviewed: 27 May 2024
Abby
United KingdomPerfect location, comfy rooms, nice restaurant.
Stayed in May 2024
Reviewed: 27 May 2024
Marina
United KingdomThe toiled worked not well and not all the time
The hotel is nice and clean. The room was fine, with amazing view and Juliette balcony. Our autistic daughter loved it. Good soundproofing. The hotel was full, but not noisy at all. The location is superb
Stayed in May 2024
Reviewed: 26 May 2024
Julie
United KingdomNothing
Basic but clean and pleasant Good parking Right on site for wookey hole Close to other places of interest Cheddar Gorge,Wells and Glastonbury
Stayed in May 2024
Reviewed: 25 May 2024
Penny
United KingdomClean functional room. Staff friendly. Didn't have any issues so don't know how they would react
Stayed in April 2024
Reviewed: 24 May 2024
Ali
United KingdomIt took an hour to get back onto the m5, and I felt that the admission price to the attraction was too expensive
The room was large, plenty of space; in good condition and very clean It was excellent value for money too
Stayed in May 2024
Reviewed: 21 May 2024
Roxana
United KingdomIt was friendly and the staff were helpful and attentive The room was spacious and quiet
Stayed in April 2024
Reviewed: 18 May 2024
Ward
United KingdomStaff could have been more attentive. On arrival had to wait for staff to acknowledge me. Could have been friendlier when arriving and leaving
Good location Did not use the restaurant facilities
Stayed in May 2024
Reviewed: 18 May 2024
Mel
United KingdomNothing not to like
It was a very clean and tidy hotel
Stayed in May 2024
Reviewed: 17 May 2024
Ray
United KingdomNice stay nice staff.
Stayed in May 2024
Fethiye, Turkey
Badesi, Italy
Kumkuyu, Turkey
Seaside Heights, USA
Charleston, USA
Omiš, Croatia
Jakarta, Indonesia
Granollers, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content