The tension in the bar between staff and managers was awful. 2 of the lady managers spoke to staff like they were shit on their shoes in front of us. Really unprofessional in our opinion. We were keen to leave the bar area

Love the building, love the location.

Stayed in September 2024

Zip and link bed dipped in the middle so as a solo traveller who likes to spread out I could only sleep on the sides - comfortable other than that. Wasn’t happy with being woken at 7.30 by maintenance of a water feature outside my bedroom - I appreciate upkeep of a property like this is ongoing however it was not time appropriate also given how much we spent for a relaxing couple of days - wasn’t happy to be getting up that early (different if I was at home working)

Lovely hotel - very relaxed - lovely staff - super spa nice room GORGEOUS grounds excellent tasting menu thoroughly enjoyed

Stayed in September 2024

Excellent breakfast and supper. Beautiful gardens and stunning location.

Stayed in September 2024

Very well presented Hotel

Stayed in August 2024

Excellent stay . Highly recommend it

Stayed in May 2024

Loved everything

This hotel was absolutely stunning with everything we needed

Stayed in June 2024

When it came time for a check out a 10% service charge had been added to the room rate, this was not advertised nor in any information sent from the hotel

The facilities were great and staff very helpful

Stayed in June 2024

quicker service at the bar and at breakfast and maybe a slightly larger menu in Greys.

We enjoyed our stay very much. We have stayed 5 times before and will return again. Service in the Bar was very slow in spite of the face that there was hardly anyone there !!. We stayed on a Tuesday night. In the end we trapped up to the bar to place our order (as we were at risk of missing our table slot for dinner if we wanted a pre dinner drink in the bar) as opposed to waiting for table service. We ate this time in Greys. The Menu was a bit limited. The Spatchcock Chicken was a little disappointing. But overall the meal was good. The wine list was a little pricey. We have thoroughly enjoyed the Michelin tasing menu in the past. Service was VERY slow at breakfast which was a little frustrating as we had made the effort to get up EXTRA early as we were on a tight schedule and had allowed PLENTY of time. We gave our order and nothing arrived - the waitress then came up to us and re confirmed our order - it seemed our order had NOT been processed : ( - however we did have a lovely stay - the hotel has lovely facilities - fortunately all the above has not put us off - the room is very comfortable and we will definitely be back. We still love Whatley Manor :)

Stayed in June 2024

Nothing liked it all

Location- garden - The feel character and very friendly staff

Stayed in June 2024

Not so obvious that reception can be found for unloading cases through a large automated door. Some items were unnecessarily expensive. Wine may well have been excellent, but a few less expensive bottles would be welcome. The charging fee for electric vehicles could have cheaper for overnight charging. The discretionary 10% add on to the bill should be made clearer at the time of booking.

Staff in all areas were excellent, they went the extra mile to ensure you had a good stay. Room was large, spacious and well decorated. Food was well prepared and served on time with a smile. The pool and aqua sauna were a pleasure to use.

Stayed in May 2024

Blinds opened themselves at 7.30am, maybe a programming issue on the lighting control system? Appart from that, perfect

Free room upgrade for birthday which was an amazing suprise! Staff were amazing, building and ground beautiful. Restaurant and food was amazing! Spa was wonderful

Stayed in March 2024

Nothing really, maybe wifi a little unreliable here and there

Lovely staff, comfy rooms, fabulous food and relaxing spa

Stayed in March 2024

Outside lighting by our bedroom lighting the room

Great setting, very polite staff, great food and atmosphere

Stayed in March 2024

nothing

the staff were amazing couldn't do enough for you outstanding restaurants and bar brilliant facilities

Stayed in February 2024

N/A

Very friendly and accommodating. They were very kind to our dog

Stayed in January 2024

There is nothing not to like, it’s just a beautiful place. However, adding a 10% service charge onto our food and drink is absolutely fine for us but this hotel added 10% onto everything including your actual hotel booking, which I have never experienced at a hotel before, and it is simply not OK. That’s not a service in itself and should not be the case. It was discretionary and we did remove it, but it’s uncomfortable to be put in that position in the first place, which I guess is why they do it as most people either won’t notice or won’t want to ask for it to be removed.

Beautiful in every way, with very attentive staff. Comfy bed, lovely view and very nice extras in the room. Gorgeous well equipped spa, however, the water could have been warmer in the hydro pool and the spa bar had ran out of most drinks. Deep tissue massage was amazing.

Stayed in December 2023

Stairs carpet will soon need repair or replacement but that’s nothing really.

The staff were amazing and so well trained. Hats off to whomever trains the staff. Best customer care we’ve had anywhere in the U.K. So attentive and welcoming. This is also true for waiting staff at The Dining Room. The facilities were lovely and the grounds are stunning. Hoping to be back soon!

Stayed in December 2023

1. The door lock was extremely difficult to open 2. The pillows were too big and uncomfortable 3. Temperature control system in room needs to be updated, as it got too hot at midnight

Everything was awesome except just 2-3 points Hats off to the staff who were extremely courteous and helpful

Stayed in October 2023

Nothing!

Beautiful and very elegant manor, felt very comfortable and homey, yet still very luxurious. The light antipasti supper offered with wine (on days where the restaurant was not open) was lovely.

Stayed in September 2023

Spa fabulous with two saunas and two steam rooms - but one of the steam rooms could be warmer

Superb comfortable rooms, historic building and excellent service

Stayed in September 2023

very tranquil relaxing great interior design tasteful

Stayed in September 2023

No evening meal available

Room sizes, great breakfast

Stayed in August 2023

location and staff

Stayed in June 2023

Nothing

All excellent service and food.

Stayed in May 2023