Easton Grey, Malmesbury, SN16 0RB, United Kingdom
#2 of 24 hotels in Malmesbury
Guests' ChoiceBased on 98 hotel reviews
9.3Cleanliness
9.5
Comfort
9.7
Location
9.3
Facilities
9.5
Staff
9.4
Value for money
8.2
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Keith
United KingdomThe tension in the bar between staff and managers was awful. 2 of the lady managers spoke to staff like they were shit on their shoes in front of us. Really unprofessional in our opinion. We were keen to leave the bar area
Love the building, love the location.
Stayed in September 2024
Reviewed: 21 September 2024
Jjq_jjq
United KingdomZip and link bed dipped in the middle so as a solo traveller who likes to spread out I could only sleep on the sides - comfortable other than that. Wasn’t happy with being woken at 7.30 by maintenance of a water feature outside my bedroom - I appreciate upkeep of a property like this is ongoing however it was not time appropriate also given how much we spent for a relaxing couple of days - wasn’t happy to be getting up that early (different if I was at home working)
Lovely hotel - very relaxed - lovely staff - super spa nice room GORGEOUS grounds excellent tasting menu thoroughly enjoyed
Stayed in September 2024
Reviewed: 17 September 2024
Adrian
United KingdomExcellent breakfast and supper. Beautiful gardens and stunning location.
Stayed in September 2024
Reviewed: 29 August 2024
Gary
United KingdomVery well presented Hotel
Stayed in August 2024
Reviewed: 26 August 2024
Paul
South AfricaExcellent stay . Highly recommend it
Stayed in May 2024
Reviewed: 23 July 2024
Zoe
United KingdomLoved everything
This hotel was absolutely stunning with everything we needed
Stayed in June 2024
Reviewed: 25 June 2024
Steve
United KingdomWhen it came time for a check out a 10% service charge had been added to the room rate, this was not advertised nor in any information sent from the hotel
The facilities were great and staff very helpful
Stayed in June 2024
Reviewed: 16 June 2024
Claire
United Kingdomquicker service at the bar and at breakfast and maybe a slightly larger menu in Greys.
We enjoyed our stay very much. We have stayed 5 times before and will return again. Service in the Bar was very slow in spite of the face that there was hardly anyone there !!. We stayed on a Tuesday night. In the end we trapped up to the bar to place our order (as we were at risk of missing our table slot for dinner if we wanted a pre dinner drink in the bar) as opposed to waiting for table service. We ate this time in Greys. The Menu was a bit limited. The Spatchcock Chicken was a little disappointing. But overall the meal was good. The wine list was a little pricey. We have thoroughly enjoyed the Michelin tasing menu in the past. Service was VERY slow at breakfast which was a little frustrating as we had made the effort to get up EXTRA early as we were on a tight schedule and had allowed PLENTY of time. We gave our order and nothing arrived - the waitress then came up to us and re confirmed our order - it seemed our order had NOT been processed : ( - however we did have a lovely stay - the hotel has lovely facilities - fortunately all the above has not put us off - the room is very comfortable and we will definitely be back. We still love Whatley Manor :)
Stayed in June 2024
Reviewed: 7 June 2024
Colin
United KingdomNothing liked it all
Location- garden - The feel character and very friendly staff
Stayed in June 2024
Reviewed: 20 May 2024
Tony
United KingdomNot so obvious that reception can be found for unloading cases through a large automated door. Some items were unnecessarily expensive. Wine may well have been excellent, but a few less expensive bottles would be welcome. The charging fee for electric vehicles could have cheaper for overnight charging. The discretionary 10% add on to the bill should be made clearer at the time of booking.
Staff in all areas were excellent, they went the extra mile to ensure you had a good stay. Room was large, spacious and well decorated. Food was well prepared and served on time with a smile. The pool and aqua sauna were a pleasure to use.
Stayed in May 2024
Reviewed: 11 April 2024
Becky
United KingdomBlinds opened themselves at 7.30am, maybe a programming issue on the lighting control system? Appart from that, perfect
Free room upgrade for birthday which was an amazing suprise! Staff were amazing, building and ground beautiful. Restaurant and food was amazing! Spa was wonderful
Stayed in March 2024
Reviewed: 18 March 2024
Louise
United KingdomNothing really, maybe wifi a little unreliable here and there
Lovely staff, comfy rooms, fabulous food and relaxing spa
Stayed in March 2024
Reviewed: 3 March 2024
Simon
United KingdomOutside lighting by our bedroom lighting the room
Great setting, very polite staff, great food and atmosphere
Stayed in March 2024
Reviewed: 26 February 2024
Gary
United Kingdomnothing
the staff were amazing couldn't do enough for you outstanding restaurants and bar brilliant facilities
Stayed in February 2024
Reviewed: 14 January 2024
Iain
United KingdomN/A
Very friendly and accommodating. They were very kind to our dog
Stayed in January 2024
Reviewed: 30 December 2023
Samantha
United KingdomThere is nothing not to like, it’s just a beautiful place. However, adding a 10% service charge onto our food and drink is absolutely fine for us but this hotel added 10% onto everything including your actual hotel booking, which I have never experienced at a hotel before, and it is simply not OK. That’s not a service in itself and should not be the case. It was discretionary and we did remove it, but it’s uncomfortable to be put in that position in the first place, which I guess is why they do it as most people either won’t notice or won’t want to ask for it to be removed.
Beautiful in every way, with very attentive staff. Comfy bed, lovely view and very nice extras in the room. Gorgeous well equipped spa, however, the water could have been warmer in the hydro pool and the spa bar had ran out of most drinks. Deep tissue massage was amazing.
Stayed in December 2023
Reviewed: 17 December 2023
Michaela
United KingdomStairs carpet will soon need repair or replacement but that’s nothing really.
The staff were amazing and so well trained. Hats off to whomever trains the staff. Best customer care we’ve had anywhere in the U.K. So attentive and welcoming. This is also true for waiting staff at The Dining Room. The facilities were lovely and the grounds are stunning. Hoping to be back soon!
Stayed in December 2023
Reviewed: 21 October 2023
Saptarshi
India1. The door lock was extremely difficult to open 2. The pillows were too big and uncomfortable 3. Temperature control system in room needs to be updated, as it got too hot at midnight
Everything was awesome except just 2-3 points Hats off to the staff who were extremely courteous and helpful
Stayed in October 2023
Reviewed: 11 October 2023
Ornjira
United KingdomNothing!
Beautiful and very elegant manor, felt very comfortable and homey, yet still very luxurious. The light antipasti supper offered with wine (on days where the restaurant was not open) was lovely.
Stayed in September 2023
Reviewed: 30 September 2023
Jo
AustraliaSpa fabulous with two saunas and two steam rooms - but one of the steam rooms could be warmer
Superb comfortable rooms, historic building and excellent service
Stayed in September 2023
Reviewed: 28 September 2023
Tim
United Kingdomvery tranquil relaxing great interior design tasteful
Stayed in September 2023
Reviewed: 30 August 2023
Adele
Isle of ManNo evening meal available
Room sizes, great breakfast
Stayed in August 2023
Reviewed: 9 June 2023
Robert
United Kingdomlocation and staff
Stayed in June 2023
Reviewed: 30 May 2023
Sally
United KingdomNothing
All excellent service and food.
Stayed in May 2023
Antibes, France
Frigiliana, Spain
Wrocław, Poland
Bozcaada, Turkey
Chengdu, China
Toba, Japan
Salt Lake City, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content