Room 414 needs attention in relation to the constant noise ( something akin to running water) which affected our sleep.We think the noise comes from outside the room from maybe a compressor or similar but the cause certainly needs attention.

Stayed in September 2024

Needs some serious updating specifically the bathrooms , been in different rooms and showers never very good.

Been here many times, lovely building and location.

Stayed in September 2024

The food was not exciting and the Asian dish my wife had was disappointing.

A clean and large room. I had asked for easy access because we have mobility issues and these were addressed. The staff at the desk were helpful and very friendly and a good 'first face' of the hotel.

Stayed in September 2024

Very pleasant hotel with a great view

Stayed in September 2024

When we checked in we were given a room key and told a room number; my wife and I both heard the same number. When we got to the room we could hear music coming from it, so we checked the number on the room card and it was different. We then went to the room number written on the card and the key opened the door. We then noticed, however, that name on the room card was not ours, so I returned to reception to check. It turned out that we'd been given the wrong key and that the people who had booked the room were just checking in. We were then given the key to our correct room, but the whole episode caused us some upset. My wife felt very embarrassed because the people arrived at the door before I had time to return with the correct key so we could move our luggage out. Fortunately we had not touched anything in the incorrect room.

The location, the view across the Bristol Channel (we booked a 'sea view' room) and the easy car parking. The hotel in general was very pleasant and the breakfast

Stayed in September 2024

We have always had a room overlooking the Bristol channel and ours was small and no view this time.

Lovely meal in restaurant. Breakfast very nice . too

Stayed in September 2024

Breakfast was very disappointing no fresh fruit. It was a meagre offering and very disappointing!!

Great room with sea view.

Stayed in September 2024

Terrible WiFi and almost no signal on Vodafone. Pillows not great! But otherwise a big comfy mattress.

Completely fabulous location. We had a big room with stunning views across the Bristol Channel. All of the staff were lovely, kind and so helpful.

Stayed in September 2024

We asked for twin room. Turned out to be small attic room with small bathroom.

View, bar and restaurant

Stayed in September 2024

Ate in the bar on Friday evening .. ordered a main course of mussels £17.00 when arrived I questioned if they had made a mistake and given a starter portion.. the restaurant manager came stomping over and said “it’s a main course!and how do I know that? Chef counts them out !” I was taken back to have only 35 tiny shells ..when speaking to the hotel manager about this the next day ..she said “it’s how it comes in the bag “ but would talk to the chef 🤣

Bridget in reception could not be more helpful ❤️

Stayed in September 2024

The hotel itself is tired and in need of refurbishment. We had to move rooms in the middle of Thursday night because of excessive noise preventing sleep.

Hotel position. Responsiveness of some staff dealing with problems.

Stayed in September 2024

Nothing but miss not having a fridge in the rooms in the UK.

The room was very comfortable and had a great view over the sea to Cardiff. Food in the restraunt was wonderful and reasonably priced. Staff and service was top class. I came specially to see the Clevedon Pier and this was walking distance. There was a bus that stopped very close to the hotel that went into Bristol so very convenient and only just over an hour.

Stayed in July 2024

Nothing

Locations and views over the sea

Stayed in August 2024

Breakfast selection could have been better.

Polite and helpful staff, especially on reception.

Stayed in June 2024

Nothing

The view over the estuary and the Victorian yet modern feel

Stayed in September 2024

view

Stayed in September 2024

Bit tired

Location

Stayed in September 2024

I should have been told that weddings were being catered for. This impacted my ability to park my vehicle, and the Saturday I was unable and unwilling to have a meal in the small bar as it was full of wedding guests, I did not get to the hotel on Saturday until 8pm after a full days work, so ended up with a pie from local store (Buffet bar was full and very noisey, despite being told the main restaurant would be closed, the smaller restaurant was also unsuasible in my view.

Quiet room, to the rear of the hotel facing the Bristol Channel. Two weddings were in force on the Friday and Saturday I stayed,.

Stayed in September 2024

Small bed, breakfast OK.

Lovely location, nice view of sea from breakfast room. Clean.

Stayed in September 2024

The building is very tired looking and décor is old and dated.

Staff were all super friendly. Location was really pleasant. We went down for a wedding as as we were early we were allowed to get changed at the hotel and leave our bags to be put in the room once ready.

Stayed in September 2024

Lovely hotel but needs up dating cobwebs in my room curtain broken window rotten

Location

Stayed in September 2024

Lovely terrace to enjoy a drink on a sunny day.

Stayed in August 2024

The breakfast was decent. Nothing over the top - just simple

Stayed in September 2024

Fire alarm went off at 1am in the morning as sensor went off

Location and staff on the front were very helpful

Stayed in September 2024