It was a shame the main restaurant was not open. Pizzeria was brilliant though 😊

Really quirky. Lots of places to sit and chill. Staff were excellent. First class service from everyone. Nothing was too much trouble.

Stayed in May 2024

Strange atmosphere in restaurant. General prejudice. Hard to explain!

Pool sauna . Homely feel.

Stayed in April 2024

Our room (3) bore no resemblance to the pictures advertising it which was misleading in my opinion. Only one side of the bed was easily accessible as that end of the room was so small. Room 3 was on the ground floor next to a noisy staircase and banging doors. Whilst a request, I had asked for a quiet room.

Great location for our needs on what is a sprawling hotel site. Staff pleasant and attentive. Breakfast catered for every desire possible, I was flummoxed as to where to start eating, so much wonderful choice. Very comfortable bed and lovely shower room. Our room was well furnished and cleaned promptly.

Stayed in April 2024

Shame about the bar area very small and limited drinks on offer

Stayed in April 2024

The walls are very thin can hear everything was woken up a few times in the night, the spa was fully booked which was one of the reasons we wanted to visit in the first place

The location

Stayed in April 2024

We were staying at the hotel for a wedding taking place there. Other guests had larger rooms with breakfast included but paid a lower price than us. We also did not have breakfast included. So it was overall quite expensive for the room and offer we had. We also had a room with a view onto dustbins!

Easy check in and check out. Room was clean and well equipped.

Stayed in April 2024

Lighting Rooms were dark- more lamps in corners of rooms and living areas please. Coffee machines - that would be lovely Robes- again, a handy addition please

Fantastic staff and hospitality Beautiful grounds

Stayed in April 2024

Didn’t get to see much of hotel as was there for a wedding and weather was terrible!

Dr id

Stayed in March 2024

Very nice breakfast. Beautiful scenery. Lovely comfortable rooms

Stayed in March 2024

Walls are super thin, we could literally hear word for word another guest having a phone conversation in the room next to us. Floor boards in the hall were very squeaky, woke us up a number of times when people were walking past our room. Hardly any lounge beds in the pool area and the ones that were there are all pushed together into two pilers - not ideal nor practical having to lay on a lounger next to someone you didn’t know. Pool was very busy too, couldn’t even swim properly.

Food was nice and most of the staff were nice. Room was nice and big, clean, comfortable.

Stayed in March 2024

Didn't find some of the staff particularly helpful. Especially the receptionist at the swimming pool.

Excellent food, top class dinner and breakfast.

Stayed in February 2024

The pizzeria wasnt open midweek but we went into town

nice location for countryside and walks and close to Haslemere. Rooms comfy and mostly quiet although there was a function on.

Stayed in November 2023

Bathroom door hit the toilet. Overflow car park was dark so had to squeeze into a space in the main car park as didn’t want to find my way in the dark.

Bar, decor, grounds and spa were lovely. Bedroom was comfortable.

Stayed in December 2023

They were unable to set our TV to work which would have been nice to use

Great place to go for a swim!

Stayed in February 2024

Aircon didn’t work and was so hot didn’t sleep

Amazing place and facilities,food amazing

Stayed in February 2024

Lots of steps along the corridor which can be a bit too much for someone with walking difficulties. Toilet flush was a temperamental but no bad enough to report it.

Easy check in, cleanliness of the passage ways and rooms, staff very friendly. Rooms very quiet, and comfy bed with plenty of pillows. Breakfast was plentiful and whatever you wanted cooked was cooked to order, none of this eggs and bacon under a heat lamp. So recommend to include breakfast.

Stayed in January 2024

Slow service in the restaurant. Food not value for money sadly.

Clean, comfortable rooms Lovely location.

Stayed in January 2024

My only ! complaint is in the pool area, it was a very overcast day so quite dark in the pool. Needs more lighting around the pool to read a book and pool needs to be lit. Everything else was GREAT.

The Tudor original building was amazing. Lovely helpful staff and very comfortable room.

Stayed in January 2024

Room was lovely. Restaurant staff were very nice.

Stayed in January 2024

What I didn’t like was arriving in the dark in the rain and having to walk all over the place to find my room which was i a building farthest away fro the main one and the having to climb the stairs carrying my luggage. But I don’t think I can blame the hotel except that I would have so appreciated some help.

The location, the upkeep and cleanliness of the hotel was very good. The young woman at reception was very helpful. After an intitial mistake she was more than kind to put things right and even to upgrade my room which was a delightful treat. I can’t remark on the dining because I barely used it but the breakfast spread looked wonderful and the views from the lovely dining room were very beautiful.

Stayed in December 2023

To be really picky perhaps they could of had yoghurt at breakfast, otherwise good

Very comfortable rooms, with lots of lovely little touches, such as the Christmas tree biscuits. Nice teas and hot chocolate. Friendly staff

Stayed in December 2023

The outside door to our room 302 we couldn't open from the inside, the door handle did not move ,which you do panic because you couldn't get out ,i had to call the reception to come over to open the door to let us out.

The hotel was lovely,a great location, clean and very comfortable bed. Staff were excellent The food was lovely..

Stayed in January 2024

That the main bar wasn't open much

The food and rooms

Stayed in January 2024

Nothing really

Breakfast was very god with excellent staff Reception staff were also excellent Room was a good size and well located Swimming pool was excellent as well The complex was well laid out

Stayed in January 2024