Wessex Fields, Deansleigh Rd, Bournemouth, BH7 7DZ, United Kingdom
#37 of 70 hotels in Bournemouth
Guests' ChoiceBased on 1585 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.0
Facilities
8.1
Staff
8.3
Value for money
7.4
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 17, 2024
Peter
United KingdomWare and tear is showing
Stayed in June 2024
Reviewed: June 11, 2024
Claire
United KingdomNothing
Super comfortable, great friendly staff , excellent location opposite hospital
Stayed in June 2024
Reviewed: June 4, 2024
Marta
United KingdomBathroom would need a bit of decorating, the lift wasn't working one evening. Not problem for us but foe elderly and young families.
Swimming pool was a great addition to the lovely room. It was clean and the stuff were helpful and friendly. Bad very comfortable. Quiet.
Stayed in May 2024
Reviewed: June 4, 2024
Sharon
United KingdomThe breakfast was poor
The hotel and staff was excellent
Stayed in June 2024
Reviewed: June 3, 2024
Aimee
United KingdomThe consistency was off with the food. Ate in the restaurant twice, daughter had the same meal and it was different each time. Not a major issue, but i think they could make things the same, so people know what to expect.
Breakfast was lovely. Rooms very spacious, clean and comfortable.
Stayed in June 2024
Reviewed: June 3, 2024
Natasha
United KingdomThe check in. It was laborious having to type in my details.
The good size pool. Helpful staff. Comfy bed.
Stayed in May 2024
Reviewed: June 1, 2024
Marion
United KingdomLanes in the pool at family time
Central location spacious
Stayed in May 2024
Reviewed: June 1, 2024
D
United KingdomNo travel cot available despite this being part of our booking and emails confirming and asking which room it was for. The reception staff were really helpful, trying to consider alternatives. We offered to go and buy a cot, but they were not able to guarantee reimbursement. With no other option, we did decide to buy a cot, but the manager was then not able to refund the money spent. We were given food vouchers as an alternative. One lift for the 5 floor building. One evening, the lift broke. It was fixed by the morning, but with a toddler and heavily pregnant member in our party, it was a trek to the 4th floor.
Helpful reception staff who went above and beyond to help problem solve. Lovely big pool with staff who offered help. Good food served well. The breakfast team were able to provide coffee during a breakfast service quickly despite the only coffee machine breaking. Good sized room with a big, comfy bed.
Stayed in May 2024
Reviewed: May 31, 2024
Jordan
United KingdomThe children's beds were just mattresses on the floor There was no remote in the room Windows didn't open
Shower, pool
Stayed in May 2024
Reviewed: May 19, 2024
Paul
United KingdomNot a fault of the hotel but people not respecting the quiet time between 10pm and 7am.
Friendly staff, very clean and perfect location.
Stayed in May 2024
Reviewed: May 18, 2024
Matt
United KingdomCheck-in using the iPads is a bit of a faff and still required a member of staff to check you in.
Great location with nice large comfortable rooms
Stayed in May 2024
Reviewed: May 16, 2024
Quintin
United KingdomWhy have self check in decks? After a long journey you find yourself having to work a computer system out, find your booking, add your car details and email address…then programme your own room key is appalling. Even more so when there’s two staff stood a couple of feet away on their phones. Just get some old fashioned customer service back. It’s not funky or modern just a gimmick.
Location was good and it felt recently refitted inside. Great breakfast.
Stayed in May 2024
Reviewed: May 14, 2024
Steve
United KingdomMore variety of food choices
Great room & gym
Stayed in May 2024
Reviewed: May 12, 2024
Christine
United KingdomNo walk in shower room available. But couldn’t get shower working either
Accessibility, cleanliness and warm
Stayed in May 2024
Reviewed: May 12, 2024
Wendy
United KingdomFood choices were a bit limited for a week.
Very clean and friendly.
Stayed in May 2024
Reviewed: May 8, 2024
Shailesh
United KingdomAll fine
Stayed in March 2024
Reviewed: May 6, 2024
Danielle
United KingdomIt was a shame that breakfast cost £10 per child as hardly any of our kids ate anywhere near £10 worth of breakfast.
The rooms were a good size and the beds very comfortable. The bathrooms were also of a good size. Everything was clean and seemed well looked after. Generally the staff were very helpful and pleasant. The pool and changing rooms were of a high standard Would definitely stay again.
Stayed in May 2024
Reviewed: May 6, 2024
Sarah
United KingdomBar staff were hopeless…..tables full of dirty glasses everywhere….in the afternoon we spent in the bar our glasses were never cleared…pretty much same with all the tables….looked a right state! This was def not due to understaffing as there was around 6 on duty, just laziness and lack of ability!
Bedroom was clean
Stayed in May 2024
Reviewed: May 6, 2024
Liz
United KingdomHad a long wait of about 15 minutes for the children’s pudding and had to ask twice for them.
Atmosphere, location Parking, staff. Would definitely recommend and we will stay again.
Stayed in May 2024
Reviewed: May 5, 2024
Rebeca
United KingdomBit far out of town and noisy and the rooms don’t have black out blinds
Nice and clean staff really good
Stayed in May 2024
Reviewed: May 1, 2024
Mary
United KingdomWould have been helpful for breakfast to finish a little later.
Wide selection of hot and cold buffet breakfast. Staff were very pleasant and extremely helpful.
Stayed in April 2024
Reviewed: April 28, 2024
Naomi
United KingdomNothing. Was all perfect.
Their was something for all of us. Our son loved the freedom to play darts and football while his Dad watched the footie and I had a glass of wine. Swimming pool was a huge hit too.
Stayed in April 2024
Reviewed: April 19, 2024
Rory
United KingdomBar and restaurant was noisy and sport on screens was overpowering
Great value and very clean
Stayed in April 2024
Reviewed: April 11, 2024
Geoff
United KingdomBench seating was to low for me.
Easy self service. Tables were cleared and clean. The staf were helpful.
Stayed in March 2024
Pas de la Casa, Andorra
Colorado Springs, USA
Palenque, Mexico
Punta Gorda, USA
Alghero, Italy
Los Angeles, USA
Bogashevo, Russia
Tropea, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content