The lock was a bit difficult to handle.

The staff was extremely friendly and helpful.

Stayed in June 2024

Shower very temperamental hot to cold did feel a little out way from where we needed to go

Staff members very helpful and friendly nice clean got all needed in rooms

Stayed in June 2024

Staff were polite, helpful and very respectful. Nicely decorated and very clean , smelt fresh and clean..

Stayed in June 2024

The shower constantly dripped. The Carpet was a bit worn

The decor was nice. The beds were comfortable. The staff were very friendly and helpful.

Stayed in June 2024

The Hotel had the ideal distance to the whitechaple underground station. The Staff was so nice, every person i talked to, was always ready to help. We had problems with or microwave but the staff fixed the problem in 5min.

Stayed in May 2024

First night they had no towels due to a problem with the company that provided them with clean towels. There’s always something going wrong. On our last night there was no hot water because some problem had happened earlier that day…

Even though a lot of things were chaotic, staff was super nice

Stayed in May 2024

When making the booking I put our estimated arrival, but the hotel will ask after booking confirmation for the time. I must have missed thos message, because when we arrived there was no one at the check in desk to let us in. We had to wait for another occupant to let us into the hotel. Then, we waited another 30+ minutes until the receptionist came from upstairs to help with check in. Maybe this would have been avoided if we replied to the message, but later in the stay another new occupant was having the same issue. Other than that, the receptionist was very friendly and apologetic.

The rooms are beautifully decorated, as pictured. Bathroom was very clean, and provided shampoo/conditioner. Tea and coffee in room.

Stayed in April 2024

The toilet space is too small. The double bed was okay, but the single sofa bed was the uncomfortable.

The staff is perfect, very helpful and friendly. Very good property and good location. Very clean

Stayed in May 2024

Staff couldn't be better: friendly and helpful. I like Whitechapel and this location is as good as it gets for that district.

Stayed in May 2024

The double bed was okay, but the single sofa bed was the most uncomfortable I've ever slept on.

Room was clean and staff were exceptionally nice.

Stayed in May 2024

Nothing particularly. Our room may not look exactly like the photos but there are the other rooms which look really nice! (peeking in fast while housekeeper cleaning the room hehe) I wish I could ask a room that have a window which look like balcony, maybe next time. 😊

Location and the hospitality of the staff (+) Near Whitechapel tube station (+) Market, grocery stores and local bars nearby (+) Tower bridge just 20-30 minutes on foot! (+) Hospitality of the staffs!! My friend forget Dyson in the room. We called and ask later. The hotel has the system that keeps personal belonging after the guests left, which is traceable! We are impressed!!! Thank you so much! 😊

Stayed in April 2024

I found the bed uncomfortable and the pillows lumpy... That was probably just the room I had!

Room sizes plus there was a fridge and a good shower!

Stayed in April 2024

The carpet was dirty. The location is not as good as the other hotel we stayed. The key was hard to use.

The room is was a decent size, we stayed at the quadruple room on the 4th floor. There is no elevator. If you are Jack the Ripper fan, this location is great but it’s about 30 min tube ride to the center of London. The staff were friendly.

Stayed in April 2024

Cozy, comfortable and quiet.

Stayed in April 2024

The place is clean and neat, they have a microwave, toaster and kettle. A complete set of coffee, tea, creamer and sugar.

Stayed in April 2024

Squeaky bed, small bathroom and super cold ;)

The building was interesting

Stayed in March 2024

Soap/gel dispensers were wonky.

Very friendly staff. EU plug next to the bed. Overall good place to stay at.

Stayed in March 2024

The additional beds are for kids only but it’s ok since only kids were sleeping there.

Very quiet place in a busy area, unique in its kind. Much better than the big hotels on a noisy road. Really recommended. Central placement in London

Stayed in March 2024

I came and the door of the hotel was closed and waited for more than 20 minutes to the staff to arrive. Also, I did not like the size of the duvet. It was a very small size, and it definitely did not cover my whole length. The price rent is high, so they can bay a large size duvet.

The staff were kind and the location next to my exam centre . It contains all the facilities microvave, iron and fridge.

Stayed in March 2024

Outside noise through door and window.

Location is very good. Staff was super friendly specially Mr. Adam. He is always ready to help. We got things when needed.

Stayed in March 2024

Key to room was a nightmare to use - very odd key system like I've never seen before. Reception staff came to show me how to use before I left the hotel to go out and even they struggled. Under their guidance I managed to use it so all seemed well. When I came back @11 pm it took me about 10 mins to unlock the door - nightmare! When I did go to bed I then realised no duvet! Someone had just forgotten to put it on the bed (the bottom sheet/pillow cases were there and were lovely and clean). There was a very tiny thin 'sort of quilt' thing on a sofa chair that had been left out so I used that but it wasn't ideal. No phone in room to ring to ask reception for assistance and I was all ready for bed and didn't want to risk being locked out of room again if there was no one there to help, so I just managed. Reception staff very apologetic in the morning for the oversight. One of those things, but it did have an impact for me.

Spacious and clean room in reasonable location. Very friendly staff.

Stayed in February 2024

Clean and tidy

Stayed in March 2024

Sheets had stains on, no heat in the room when we arrived and it must have been on a timer, we had no control and I was cold.

Great location , great price for the room

Stayed in February 2024

No food, no reception in the morning

Price

Stayed in January 2024