36a/38 Newark St, Tower Hamlets, London, E1 2AA, United Kingdom
#685 of 1,017 hotels in London
Guests' ChoiceBased on 1427 hotel reviews
7.4Cleanliness
7.7
Comfort
7.7
Location
8.0
Facilities
7.5
Staff
8.7
Value for money
7.7
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 18, 2024
Fabio
BrazilFirst night they had no towels due to a problem with the company that provided them with clean towels. There’s always something going wrong. On our last night there was no hot water because some problem had happened earlier that day…
Even though a lot of things were chaotic, staff was super nice
Stayed in May 2024
Reviewed: May 16, 2024
Stephanie
United States of AmericaWhen making the booking I put our estimated arrival, but the hotel will ask after booking confirmation for the time. I must have missed thos message, because when we arrived there was no one at the check in desk to let us in. We had to wait for another occupant to let us into the hotel. Then, we waited another 30+ minutes until the receptionist came from upstairs to help with check in. Maybe this would have been avoided if we replied to the message, but later in the stay another new occupant was having the same issue. Other than that, the receptionist was very friendly and apologetic.
The rooms are beautifully decorated, as pictured. Bathroom was very clean, and provided shampoo/conditioner. Tea and coffee in room.
Stayed in April 2024
Reviewed: May 13, 2024
Layth
AustriaThe toilet space is too small. The double bed was okay, but the single sofa bed was the uncomfortable.
The staff is perfect, very helpful and friendly. Very good property and good location. Very clean
Stayed in May 2024
Reviewed: May 5, 2024
Kenneth
IrelandStaff couldn't be better: friendly and helpful. I like Whitechapel and this location is as good as it gets for that district.
Stayed in May 2024
Reviewed: May 5, 2024
Ippolito
ItalyThe double bed was okay, but the single sofa bed was the most uncomfortable I've ever slept on.
Room was clean and staff were exceptionally nice.
Stayed in May 2024
Reviewed: May 2, 2024
Pia
SwedenNothing particularly. Our room may not look exactly like the photos but there are the other rooms which look really nice! (peeking in fast while housekeeper cleaning the room hehe) I wish I could ask a room that have a window which look like balcony, maybe next time. 😊
Location and the hospitality of the staff (+) Near Whitechapel tube station (+) Market, grocery stores and local bars nearby (+) Tower bridge just 20-30 minutes on foot! (+) Hospitality of the staffs!! My friend forget Dyson in the room. We called and ask later. The hotel has the system that keeps personal belonging after the guests left, which is traceable! We are impressed!!! Thank you so much! 😊
Stayed in April 2024
Reviewed: April 29, 2024
Rory
United KingdomI found the bed uncomfortable and the pillows lumpy... That was probably just the room I had!
Room sizes plus there was a fridge and a good shower!
Stayed in April 2024
Reviewed: April 28, 2024
Valaluck
United States of AmericaThe carpet was dirty. The location is not as good as the other hotel we stayed. The key was hard to use.
The room is was a decent size, we stayed at the quadruple room on the 4th floor. There is no elevator. If you are Jack the Ripper fan, this location is great but it’s about 30 min tube ride to the center of London. The staff were friendly.
Stayed in April 2024
Reviewed: April 25, 2024
Souddo
QatarCozy, comfortable and quiet.
Stayed in April 2024
Reviewed: April 13, 2024
Kimi
PhilippinesThe place is clean and neat, they have a microwave, toaster and kettle. A complete set of coffee, tea, creamer and sugar.
Stayed in April 2024
Reviewed: April 10, 2024
Stefan
United KingdomSqueaky bed, small bathroom and super cold ;)
The building was interesting
Stayed in March 2024
Reviewed: March 30, 2024
Karim
PolandSoap/gel dispensers were wonky.
Very friendly staff. EU plug next to the bed. Overall good place to stay at.
Stayed in March 2024
Reviewed: March 28, 2024
Michael
NorwayThe additional beds are for kids only but it’s ok since only kids were sleeping there.
Very quiet place in a busy area, unique in its kind. Much better than the big hotels on a noisy road. Really recommended. Central placement in London
Stayed in March 2024
Reviewed: March 10, 2024
Zinab
United KingdomI came and the door of the hotel was closed and waited for more than 20 minutes to the staff to arrive. Also, I did not like the size of the duvet. It was a very small size, and it definitely did not cover my whole length. The price rent is high, so they can bay a large size duvet.
The staff were kind and the location next to my exam centre . It contains all the facilities microvave, iron and fridge.
Stayed in March 2024
Reviewed: March 8, 2024
Pasha
FinlandOutside noise through door and window.
Location is very good. Staff was super friendly specially Mr. Adam. He is always ready to help. We got things when needed.
Stayed in March 2024
Reviewed: March 5, 2024
Jill
United KingdomKey to room was a nightmare to use - very odd key system like I've never seen before. Reception staff came to show me how to use before I left the hotel to go out and even they struggled. Under their guidance I managed to use it so all seemed well. When I came back @11 pm it took me about 10 mins to unlock the door - nightmare! When I did go to bed I then realised no duvet! Someone had just forgotten to put it on the bed (the bottom sheet/pillow cases were there and were lovely and clean). There was a very tiny thin 'sort of quilt' thing on a sofa chair that had been left out so I used that but it wasn't ideal. No phone in room to ring to ask reception for assistance and I was all ready for bed and didn't want to risk being locked out of room again if there was no one there to help, so I just managed. Reception staff very apologetic in the morning for the oversight. One of those things, but it did have an impact for me.
Spacious and clean room in reasonable location. Very friendly staff.
Stayed in February 2024
Reviewed: March 1, 2024
Olumide
United KingdomClean and tidy
Stayed in March 2024
Reviewed: February 29, 2024
Emma
United KingdomSheets had stains on, no heat in the room when we arrived and it must have been on a timer, we had no control and I was cold.
Great location , great price for the room
Stayed in February 2024
Reviewed: January 25, 2024
Kurt
BelgiumNo food, no reception in the morning
Price
Stayed in January 2024
Reviewed: January 25, 2024
Kyra
United KingdomGreat location for us. Nice room with tea and coffee faccilities, added bonus of biscuits ☺
Stayed in January 2024
Reviewed: January 21, 2024
Noemi
ItalyWe had troubles with the check out, as the reception was closed and the staff was not answering the phone (at none of the numbers they claimed were available 24h). We wasted one hour of our time trying to reach them out and finally we left the hotel leaving the key in the room. Note that we were told to meet them at the reception in the morning to have our deposit back. In any case they issued the deposit.
Location is great, very good value for money
Stayed in January 2024
Reviewed: January 18, 2024
Siobhan
IrelandRooms could have been a little warmer, although it was an exceptionally cold weekend
Excellent value. Close to tube station. Friendly staff. Regular messages prior to arrival.
Stayed in January 2024
Reviewed: January 15, 2024
Julia
CanadaThe rooms are in a bit of disrepair, but comparable to most hostel type accommodation for the price.
The staff here was excellent! Friendly and very helpful in every way. The hotel is only a 5 minute walk from the tube station in a fairly quiet spot but had various restaurants and shops very near. Lots of tea and coffee provided as well as a few items to aid eating your takeaway.
Stayed in January 2024
Reviewed: January 9, 2024
Michaela_d
Czech RepublicThe room was quite small but it's ok if you don't spend much time there. The sofa beds were a bit narrow. Towels could have been cleaner.
It was close to the city centre. The hotel staff was very nice and helpful. A microwave, an electric kettle, a toaster and a fridge were useful because the hotel doesn't offer breakfast. We also liked the big bathroom.
Stayed in December 2023
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