123 Duke Street, Liverpool, L1 5BB, United Kingdom
#3 of 105 hotels in Liverpool
Guests' ChoiceBased on 461 hotel reviews
9.4Cleanliness
9.8
Comfort
9.7
Location
9.6
Facilities
9.6
Staff
9.8
Value for money
9.2
Free WiFi
9.3
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End of dialog contentReviewed: 22 September 2024
Clare
United KingdomThe room was too warm and we struggled to adjust the room temperature.
Brilliant location, friendly staff, lovely modern hotel and fantastic breakfast.
Stayed in September 2024
Reviewed: 22 September 2024
Philip
United KingdomWas a abit pricey
Stunning hotel photos don’t do it justice
Stayed in September 2024
Reviewed: 22 September 2024
Jane
Isle of ManLocation, ambiance, staff. The rooms are gorgeous. Everything you need. Great showers and comfy beds
Easily the nicest hotel I’ve stayed at in recent years
Stayed in September 2024
Reviewed: 20 September 2024
Helen
New ZealandNothing.
Everything!
Stayed in September 2024
Reviewed: 19 September 2024
Vanessa
United KingdomBreakfast was horrendous. We left after 1.5hrs because the food still hadn’t arrived.
Really brilliant hotel, lovely decor, clean and great room facilities.
Stayed in September 2024
Reviewed: 17 September 2024
Nicola
United KingdomThe parking. It was a bit of a walk to and from the carpark.
The location was perfect. The staff were ready with a smile to greet us. Nothing was too much trouble. The hotel was spotlessly clean. The rooms were laid out brilliant and the best use of space. The staff in the bar, were brilliant too. I would highly recommend the hotel. We will stay here when we come to liverpool again
Stayed in August 2024
Reviewed: 16 September 2024
Andrew
United KingdomRoom was too hot
Location and staff attitude was excellent
Stayed in September 2024
Reviewed: 16 September 2024
Yvonne
IrelandPrice of alcohol
Staff
Stayed in August 2024
Reviewed: 15 September 2024
Andrea
United KingdomImmaculate and stylish decor. Even the stairwells have beautiful additions. Room was delightful Staff very friendly
Stayed in September 2024
Reviewed: 15 September 2024
Caroline
United KingdomNothing, it’s a brilliant place.
Absolutely fantastic hotel. Great location, great staff, extremely modern and beautiful room with some lovely features. Lovely singer in the bar when we arrived - lovely cocktails too. Would 100% recommend and will definitely be back.
Stayed in September 2024
Reviewed: 15 September 2024
Stacey
United KingdomModern, clean and spacious room
Stayed in September 2024
Reviewed: 13 September 2024
Jake
United KingdomThe only thing I didn't like was that we only got one bit of milk in the fridge that ran out after two coffees,I would just say maybe add another to the mini fridge.
Everything was perfect I loved the feeling of walking in and feeling at home. The rooms were very tidy and included everything you will need even for just a couple nights,I tried out room service and it was very quickly delivered with a smile.
Stayed in August 2024
Reviewed: 12 September 2024
Courtney
United Kingdomeverything about the property was perfect . Great location for local bars/pubs , not far from the docks and great atmosphere surrounding the area.
The rooms were immaculate , greeted by very friendly staff which made the experience more enjoyable.
Stayed in September 2024
Reviewed: 11 September 2024
Yasmeen
KuwaitNew clean nice location
Stayed in September 2024
Reviewed: 9 September 2024
Natasha
United KingdomOnly comment i could make if I was really pushed would be that the serving of baked beans was minimal and could do with being more in my opinion but as I say no criticism as to the quality of the breakfast
Selection for breakfast very good. Fresh orange too which was a bonus!
Stayed in September 2024
Reviewed: 9 September 2024
Adele
United KingdomNothing
Everything
Stayed in September 2024
Reviewed: 9 September 2024
Abbie
United KingdomThe only problem we encountered was that the shampoo & conditioner that’s provided were very low on supply, this only affected us as I forgot my own but otherwise wouldn’t have been a single problem.
The hotel itself is absolutely fantastic, very clean and modern and all staff are very friendly and welcoming. The breakfast is 10/10 with lots of choice available with both hot and cold options, the room was beautiful and had everything and more for a great stay. Perfect location with just a short walk into the main centre of town.
Stayed in September 2024
Reviewed: 8 September 2024
Ben
United KingdomOverall cleanliness was great
Stayed in September 2024
Reviewed: 8 September 2024
Neil
United KingdomThe timings for breakfast on Sunday morning were not acceptable at all. We waited well over an hour to get our food and when it did arrive it was Luke warm. The staff however were amazing as usual and the orange tip ups and coffee refills made it a little less of a problem. No complaints other than this tiny glitch.
All in all everything was perfect. The staff were all absolutely fantastic and couldn’t do enough for us. Thank you to all.
Stayed in September 2024
Reviewed: 5 September 2024
Colin
United KingdomN/A
Modern, central, lovely staff
Stayed in September 2024
Reviewed: 5 September 2024
Michael
United KingdomThe room was excellent, along with the location. The staff were very freindly and welcoming. The hotel is located within an easy walk to the main shopping area and nearby are a host of places to eat and drink.
Stayed in September 2024
Reviewed: 4 September 2024
Lizzie
United KingdomNothing!
Great location, about a 10 min walk to Liverpool one and the docks. Staff were very friendly and couldn’t do enough to help you. Were very welcoming and made a fuss of our little boy too. Would deffo stay again
Stayed in September 2024
Reviewed: 2 September 2024
Jennifer
United KingdomHotel parking but used the 20% discount the hotel offered for a very secure nearby car park.
The hotel was very clean and in a great location. The staff were super friendly especially the reception staff.
Stayed in September 2024
Reviewed: 2 September 2024
Ann
IrelandLocation was a bit noisy
Soo dog friendly, immaculate,bed was Soo comfy
Stayed in August 2024
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