Bed ways too hard. No beer from tap in exclusive bar.

Beautifull hotel, friendly staff, nice bar, central location

Stayed in September 2024

Great facilities - room was great - really comfortable, relaxing, and spotlessly clean. Hotel and room decor was lovely and location was perfect - right in the centre of Cambridge City Centre and overlooking Parker’s Piece; beautiful in Summer.

Stayed in August 2024

It was very hot and there was an odd smell in the vestibule outside our room, slightly like room service had been left for sometime.

Location and restaurant

Stayed in September 2024

2nd time at this hotel. Location is great, staff v friendly & professional. Nice touch is fresh milk with Tea and Coffee, useful small fridge & complimentary bottles of water. Room otherwise has all basic amenities and toiletries are great. V busy on day we arrived with a wedding function but check in and assistance was still quick and helpful. Will be back for next trip.

Stayed in September 2024

It was fine

The location in central Cambridge was very good. The room was very good with comfortable bed and nice bathroom. I liked that there were books to read.

Stayed in September 2024

Nothing!

First of all, smells amazing. Beautiful building and environment. Excellent staff - breakfast service was fast and smooth. Lovely room, comfortable beds and quiet- didn’t hear ANYTHING all night. The central location is of course a huge plus, and worth every penny.

Stayed in September 2024

Breakfast booked as an addition was very expensive and showed as a single payment but was charged twice. Attitude of manager.

Location, Staff, Rainfall shower, Air con

Stayed in September 2024

Had one evening meal in Parkers Tavern. Very slow service, but our food was good though not worth the high prices. Ate in local restaurants after that much better value for money.

Efficient reception, good breakfast

Stayed in September 2024

The price. Drinks at £14 each, ridiculous. The room was good but overpriced too in my opinion

Everything

Stayed in September 2024

Expensive

Beautiful building, very clean.

Stayed in September 2024

Dark tiles in bathroom on floor, shows limescale build up in corners and around edges. Needed treating to remove this.

Great location, beautiful hotel, beautiful fixtures and fittings.

Stayed in September 2024

A little too noisy with larger parties present

Good ambience

Stayed in August 2024

The breakfast was a little disappointing. The staff were clearly working very hard and all credit to them for dealing with the busy morning period on a Bank Holiday weekend. However, for the price paid, and the quality of everything else in the hotel, the cooked breakfast wasn't quite to the same standard. Bacon was undercooked and not great cuts and detracted from what was otherwise a very good offering. Orange juice from the buffet, which was otherwise a very good selection, tasted like it was from concentrate and was disappointing for a hotel which was otherwise excellent.

The room was exceptional, very comfortable and had a touch of luxury. The ensuite bathroom and shower were spacious and very easy to use, and were also very luxurious. Having a dog friendly room was also a welcome option and our four-legged friend was made very welcome.

Stayed in August 2024

Beds disappointingly uncomfortable and room was above loading bay that had a delivery at 6am!

Beautiful decor, friendly staff and great location

Stayed in August 2024

Bit pricey

Excellent room and surrounds.

Stayed in August 2024

The room was quite small for the cost - a few issue at breakfast

Great location for town centre and the wedding we were attending

Stayed in August 2024

Staff excellent Breakfast good Communal areas lovely

Stayed in August 2024

There was nothing I could pick fault with

The staff are fabulous at this hotel, friendly and helpful, and professional, bur also enjoy a laugh. The breakfast was really good. The location is an easy 10 minute walk into the centre of Cambridge.

Stayed in July 2024

The bed was too firm for me - however the housekeeping suggested next time we mention this when booking and another topper could be found.

The location is superb, the bedrooms with Park view are beautiful and spacious as was the en-suite. Nice toiletries. fabulous pillows. lovely tea and coffee facilities and fresh milk in the fridge. The staff are helpful cheerful and obviously well trained. I don't expect service to be this on point in the UK! The bar and restaurant are both very good.

Stayed in July 2024

There could have been clearer details about use of WiFi and facilities available. Menus could have benefitted from a wider choice for evening meal.

Breakfast was excellent. Excellent accommodation

Stayed in July 2024

We had breakfast on the first day and it was the most overpriced and mediocre breakfast we have ever had, the water for our tea was also very tepid @ 56.25 for two it's a breakfast you can afford to miss!!

The Room was comfortable and the shower was very good

Stayed in July 2024

I can't think of anything.

Very welcoming and efficient staff on reception in the beautiful lobby, we had a nice room overlooking the park (as booked). The shower was great! Parker's Tavern is also beautifully restored with very good staff, a nice and varied menu and lovely bar. A great place to hang out and eat at the end of a long day. Location is good and only a few minutes to the centre of town. My husband used the gym and ran around Parker's Piece. It's pricey (as most hotels in Cambridge) but well worth it. We'll be staying there again.

Stayed in July 2024

Attention to detail was sometimes a little lacking in areas. For instance I asked for a bottle of champagne to be delivered to the room on arrival. They forgot, also flowers arranged were left at reception.

Excellent breakfast and hotel ambiance

Stayed in July 2024

The room was fine but the hotel has very little public space for sitting or working outside of the restaurant. It was also very hard to get the room cleaned (despite multiple requests) and it was a pretty superficial "cleaning." Overall it was fine ut given the price, I expected more. Elevators are also very slow.

Great location, nice size room and a very nice and large bathroom

Stayed in July 2024