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  5. Reviews of University Arms, Autograph Collection

Reviews of University Arms, Autograph Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Regent Street, Cambridge, CB2 1AD, United Kingdom

#12 of 37 hotels in Cambridge

Guests' Choice

Review Score

Based on 1378 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.4

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    7.6

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    The food portions at dinner were on the small side vis a vis the price.

    Very good-quality accommodation. The price was high but as expected for this quality.

    Stayed in June 2024

  • Reviewed: June 15, 2024

    8.0
    Very good hotel in a convenient, central location.
    • Leisure trip
    • Solo traveler
    • Classic King Room
    • Stayed 2 nights

    An easy chair in the bedroom would have been perfect.

    Very attractive decor. Helpful, pleasant staff. Comfortable room with simple light switching. Excellent location. Good breakfast.

    Stayed in June 2024

  • Reviewed: June 10, 2024

    7.0
    Below expectations for one of the most expensive hotels in Cambridge
    • Leisure trip
    • Family with young children
    • Classic Queen Room with Park View
    • Stayed 10 nights

    Room size is good and although it is not comfortable to accommodate a couple of guests. A very small wardrobe that includes a miniature refrigerator on the bottom shelf. On the second shelf - a safe, and on the third shelf - a kettle and a coffee machine. There is only one shelf left to store clothes. I have not yet seen kitchen equipment housed in a wardrobe. The bathroom and the shower are large and spacious, but the sink and the counter around it are very small and uncomfortable. Weak lighting in the bathroom, above the mirror. Narrow double bed. Old and dirty carpet The design looks outdated and minimalistic. A small selection of vegetables in the dining room.

    Excellent location on the main street next to a huge park. The staff is very kind.

    Stayed in June 2024

  • Reviewed: June 9, 2024

    9.0
    Excellent, would recommend
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bar service on Saturday evening was slow

    Comfortable, well equipped rooms, good location, helpful staff

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    loved my stay there and would absolutely go again and recommend!
    • Leisure trip
    • Family with young children
    • Cozy Room
    • Stayed 2 nights

    beds (mattresses) could have been softer

    public spaces were cosy and beautifully decorated; very nice breakfast; good quality food

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Great place.
    • Leisure trip
    • Couple
    • Classic Queen Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey.

    Location and excellent staff and a lovely jazz trio. Wonderful

    Stayed in June 2024

  • Reviewed: May 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 2 nights

    Its just a lovely place to stay. Echoes of colonial or empire hotels

    Stayed in May 2024

  • Reviewed: May 27, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    House keeping waking into our room asking when we were checking out with out knocking at 9.30am when checkout time was 12pm.

    The full English breakfast wasn't great very small with over cooked bacon

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Great location. All the staff we met were excellent!
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 1 night

    The lighting in the bathroom and bedroom was poor for doing makeup, and the pillows were too soft for my liking.

    The hotel was great and in a perfect spot. The reception staff were super friendly and helpful. The rooms were clean, spacious, and really nice.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    A great place to stay in Cambridge if you can afford it.
    • Leisure trip
    • Couple
    • Classic Queen Room with Park View
    • Stayed 1 night

    Toilet handle needed pulling up manually or it wouldn't stop flushing; would have appreciated a bit more toiletries space.

    Great location, walkable everywhere that mattered; quiet during the night, nice view of the park. Front desk was no-nonsense and quick. Room was comfortable. Minibar had 2 capsules of coffee per person in the morning, which was enough, but barely. The bathroom/toilet was spacious. I liked the writing desk with the leather desktop, it was a nice touch. The bed was just firm enough, we slept well.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Felt pestered by individual from housekeeping who repeatedly knocked on door on one morning even though asked to come back later . Felt I was holding him up ( it was not late ) rather than him waiting for me .

    Generally very helpful staff. Excellent location.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    7.0
    The hotel is in great location and really like the bar and restaurant. I do think the mattresses
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    The beds are so hard really not comfortable, pillows were excellent.

    Didn’t have breakfast can’t comment

    Stayed in May 2024

  • Reviewed: May 16, 2024

    9.0
    very comfortable.
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 1 night

    Everything!

    Stayed in February 2024

  • Reviewed: May 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi didn't seem to work in my room

    Stayed in May 2024

  • Reviewed: May 9, 2024

    8.0
    Perfect, lovely location. Breakfast was lovely.
    • Leisure trip
    • Family with young children
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room didn’t have a lot of natural light.

    Posh.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Breakfast was very confusing, nobody knew how it worked. Not enough tea bags in the room and it would be good if the wa
    • Leisure trip
    • Couple
    • Classic Queen Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    The lifts

    Stunning architecture and beautifully decorated

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Couple
    • Classic King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was terrible. Waited half hour for tea and had to request three times. My breakfast came after 45min wait and was cold. Sausage was undercooked when it arrived was advised they were too busy to cook mushrooms and may I add restaurant was only half filled . The Maitre'd was not very helpful and after speaking to her never apologised and still had to wait for drinks. Another breakfast came out which was warmer but not enjoyable and lacked any taste. The young waiter who originally took our order was pleasant but I feel had not been trained properly. I did complain at reception and this was dealt with efficiently and were very apologetic and discounted breakfast in full..

    Hotel was lovely and in an excellent location. Reception staff very friendly and helpful. Rooms were very good. Clean and spacious.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Good location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was very slow

    The parker’s tavern had a lovely atmosphere

    Stayed in May 2024

  • Reviewed: April 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Cozy Room
    • Stayed 2 nights

    Room service confused and not available after 9PM

    Restaurant and bar are pleasant.

    Stayed in February 2024

  • Reviewed: April 20, 2024

    9.0
    Comfortable stay helped by charming staff, means we will come back.
    • Leisure trip
    • Couple
    • Classic Queen Room with Park View
    • Stayed 1 night

    Room, dinner in the Tavern but the service from the staff was exceptional.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Excellent
    • Leisure trip
    • Couple
    • Superior King Room with Park View
    • Stayed 1 night
    • Submitted from a mobile device

    Tea and coffee in room was not replaced from prior visit which was disappointing.

    Excellent location fantastic rooms

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very well looked after by the staff.
    • Leisure trip
    • Couple
    • Classic King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location was excellent

    Stayed in April 2024

  • Reviewed: March 28, 2024

    8.0
    Comfortable and enjoyable.h
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lighting for makeup in bathroom and bedroom poor

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    It was a pleasant if short stay. I would come again.
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 1 night

    Nothing I can think of.

    Bedroom and bathroom were well laid out. The room was quiet and the bed was v comfortable. Breakfast was served promptly and was good. Staff at reception were very pleasant and helpful. Thank you.

    Stayed in March 2024

Showing 1 - 25

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