13-19 Queens Building, Castle Street, Liverpool, L2 4XE, United Kingdom
#93 of 105 hotels in Liverpool
Guests' ChoiceBased on 3710 hotel reviews
7.0Cleanliness
7.5
Comfort
7.4
Location
9.2
Facilities
6.9
Staff
8.6
Value for money
7.8
Free WiFi
7.4
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End of dialog contentReviewed: 19 September 2024
Gary
United Kingdomhair dryer didn't work but no problem as I don't have any!!!!! No tea & Coffee but don't need it
Change nothing - Brilliant value for money
Stayed in September 2024
Reviewed: 18 September 2024
Ballad
United KingdomLast time I got a free tea but had to pay this time. I found the member of staff a little unrelaxed but he was professional. I didn't realise I needed photo Id because I didn't need it the times before but he insinuated it was my fault for not reading the smallprint. So that's why giving an '8' along with the high cost of the tea which was free last time!
Really nice room and good access all night and morning
Stayed in September 2024
Reviewed: 18 September 2024
Dave
IrelandMaybe a kettle in the room?
Room was spotless, staff were great and very helpful especially Ebony and Zoe
Stayed in September 2024
Reviewed: 16 September 2024
Stephen
United KingdomThe bed could do with better mattress
Location beautiful view from our room 302
Stayed in September 2024
Reviewed: 15 September 2024
Paul
United KingdomBeds uncomfortable pillows were rubbish And only 1 to a bed
Area central
Stayed in September 2024
Reviewed: 14 September 2024
Caitriona
IrelandLong walk to room , curtains didn't close properly, no kettle in room
Staff friendly, great location, clean, comfortable room
Stayed in September 2024
Reviewed: 13 September 2024
Rebecca
United KingdomNo kettle in room
Staff were excellent
Stayed in September 2024
Reviewed: 12 September 2024
Paula
United KingdomGreat location..good value for money..
Stayed in September 2024
Reviewed: 12 September 2024
Glyn
United KingdomEntrance door to the room had at some stage forced open and the adjoining door frame where the lock met the keeper plate was still so badly damaged and missing the aforementioned frame/wood which made the lock awkward to deadlock from inside. Frame needed replacing or at least a proper repair.
Great price for location
Stayed in September 2024
Reviewed: 10 September 2024
Janice
United KingdomShower curtain could have done with replacing.
Perfect location. Right in the middle of bars and restaurants and close to the town centre.
Stayed in September 2024
Reviewed: 9 September 2024
Glen
United KingdomNo Tea and Coffee facilities in room and a really long, convoluted walk to our room.
Location was excellent. We were visiting the M& S Bank Arena and it was a 10 minute stroll away. There were bars and restaurants all around us. Car park was a 5 minute walk
Stayed in September 2024
Reviewed: 8 September 2024
Liam
United KingdomThe TV was a hassle to use and took over half an hour to fix. Some places had lots of gathered up dust like it had not been cleaned e.g. behind tb, underneath bed, in drawers.
The room was nicely laid out, facilities were spot on.
Stayed in September 2024
Reviewed: 7 September 2024
Cheung
United KingdomBed was little bit small
Front staff was really good
Stayed in September 2024
Reviewed: 7 September 2024
Andrew
United KingdomNothing of note, but only for short stays
Location and price
Stayed in September 2024
Reviewed: 6 September 2024
David
United KingdomIt could have been cleaner, TV didn’t work.
For the price the room was fine, all the staff were sound and it’s a good location. Was nice and quiet
Stayed in September 2024
Reviewed: 4 September 2024
Lauren
United KingdomVery dates and needed decorating. Paint flaked off the walls all onto the beds, Opening the curtains caused paint to flake too The shower was more of a drip
Great location, nice staff
Stayed in August 2024
Reviewed: 2 September 2024
Mia
United KingdomThe property was clean enough to stay in but could do with a paint to freshen the walls up as they were stained with drinks. We also had to go on a hunt for shower gel with one of the staff members as they put two shampoos in our room and no shower gel. The staff member did find us some shower gel after we walked around the hotel for five minutes as she didn’t know where to find it either and ended up getting it from another prepared room.
the property was in a very good location, close to all of the bars and very central for a night out.
Stayed in September 2024
Reviewed: 1 September 2024
Sally
United KingdomConvenient location
Stayed in August 2024
Reviewed: 1 September 2024
Paula
United Kingdomthere wasn't a kettle in the bedrooms, there was a hairdryer and that's it, there was 2 lifts, got lost the 1st day, nearly fell down a steep step coming out of door it was an optical illusion as my 7yr old correctly identified as, and the stairs were infront, but staff were very helpful you can buy coffee at reception for £2 each but there's a Gregg's next door.
prime location only just under 10 mins walk to the city, surrounded by restaurants and shops, staff was extremely helpful and friendly.
Stayed in August 2024
Reviewed: 31 August 2024
Sinaed
Irelandthe staff were lovely could leave my bag there for £2 for the day after I checked out
Stayed in August 2024
Reviewed: 30 August 2024
Khan
United KingdomThrere was only 1 concern. The wjndow didnt open
Good location close to all attrcations
Stayed in August 2024
Reviewed: 28 August 2024
Dean
United KingdomRoom small
Location was perfect
Stayed in August 2024
Reviewed: 27 August 2024
Sandra
IrelandThe twin room was a little on the small side.
The hotel is a perfect location for shopping, visiting Anfield.
Stayed in August 2024
Reviewed: 27 August 2024
Cheryl
United KingdomClose to mathew street perfect for a weekend
Stayed in August 2024
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