St Katherines' Way, Tower Hamlets, London, E1W 1LD, United Kingdom
#539 of 1,011 hotels in London
Guests' ChoiceBased on 17031 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.5
Facilities
7.7
Staff
8.5
Value for money
7.5
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Juan
ColombiaVista al Tower Bridge espectacular
Stayed in June 2024
Reviewed: 7 June 2024
Basia
PolandI had an executive room with a very small window, docks view, there was constantly dark in the room. Elevators are really slow and someone should help manage in the rush hours as people are moving up and down without control. Not a great breakfast - it could have more options, more vegetables, not just typical English one.
Location is perfect.
Stayed in June 2024
Reviewed: 7 June 2024
Gary
United KingdomTired decor. Bed although comfortable was small. Would have preferred a walk in shower.
Friendly staff. Location excellent. Very good view from window. Room service very good.
Stayed in June 2024
Reviewed: 6 June 2024
Kevin
IrelandAmazing location. Suite we booked was spacious and pristine! Staff really helpful. Breakfast super as well. Couldn't fault it.
Stayed in May 2024
Reviewed: 6 June 2024
Colleen
United StatesCarpet is old but clean. Furniture could you refinished or painted
View of Tower Bridge good location, close to restaurants
Stayed in April 2024
Reviewed: 5 June 2024
Flaneur_1
United StatesThe hotel is old, room furniture is old, bathrooms are old. Everything is old and old-style. The bed was comfortable, no problems.
The location is the best. Easy to access to the subway (metro) and many historical places like Tower Bridge, London Tower, Monument, St. Catherine's Docks, etc. It is on the Thames River so the view is wonderful even if you are staying in a room that does not face the tower.
Stayed in May 2024
Reviewed: 5 June 2024
Carmel
IrelandLocation and quality
Stayed in June 2024
Reviewed: 5 June 2024
Roger
United KingdomThe location was great
Stayed in May 2024
Reviewed: 4 June 2024
Louise
United KingdomBathroom could have done with an update and more plugs in better locations
Location was fantastic
Stayed in May 2024
Reviewed: 4 June 2024
Karl
United KingdomThis is the 2nd time i have stayed at the Tower Hotel, we paid for a suite as it was our 25th wedding anniversay and hoped we would be facing tower bridge but we was facing the city of London which was nice when it got dark and it was all lite up. The location is very nice next to tower bridge, staff are friendly and the buffet breakfast was very nice.
Stayed in April 2024
Reviewed: 4 June 2024
John
United KingdomBedroom very snug
Location
Stayed in May 2024
Reviewed: 4 June 2024
Nigel
AustraliaLittle noisy and air con not working
Room with view of tower bridge was an excellent surprise
Stayed in March 2024
Reviewed: 2 June 2024
Daniele
ItalyBit old furnitures
Location Kindness
Stayed in June 2024
Reviewed: 2 June 2024
Cianaftriches
BrazilI didn't like much the rooms and there wasn't a mini bar/fridge in any room... very bad that
location is great the best part
Stayed in May 2024
Reviewed: 2 June 2024
Jessica
United StatesSelf check-in
Excellent location
Stayed in May 2024
Reviewed: 1 June 2024
Keith
United KingdomEverything OK.
Fine
Stayed in May 2024
Reviewed: 1 June 2024
Johannes
NetherlandsDe kamer was klein en de schoonmaak liet te wensen over.
Qua ligging perfect
Stayed in May 2024
Reviewed: 1 June 2024
Joane
GermanyNo 'Welcome Information booklet' in the room advising the following: * how to connect to the Wifi * where the Tea / Coffee was hiding * that the room service ends at 10pm * options of how to order out after 10pm * no breakfast dining access unless you had that option - so had to go looking for breakfast!
Location was great Room was comfortable Starbucks - as we could not find the Tea / coffee etc.
Stayed in May 2024
Reviewed: 1 June 2024
Elaine
United KingdomWe upgraded our room to a Bridge View. The bed was comfortable, but the room was very tired, as was the bathroom. Both are in need of some urgent redecoration and maintance. The fan in the bathroom didn't work & the light in the wardrobe didn't work either. The wardrobe door and skirting boards were all. Badly chipped and damaged. The wardrobe doors were of a very poor quality.
The hotel was in a perfect location. The lobby and bar areas were very well looked after, staff were very polite and helpful.
Stayed in May 2024
Reviewed: 1 June 2024
Shelley
United KingdomBedroom furnishings were a bit tired looking. Lift -too many out of service, therefore very busy
Location Concierge service-extremely helpful and useful
Stayed in May 2024
Reviewed: 1 June 2024
Miranda
United KingdomSlow lifts,
The location and view
Stayed in May 2024
Reviewed: 1 June 2024
Nathan
United KingdomRooms are not the largest.
We were upgraded by the hotel as guest of the day so nice surprise! Location is perfect, very central.
Stayed in May 2024
Reviewed: 1 June 2024
Skaidrīte
LatviaAll was good.
Location and view to the Tower bridge was exceptional! Room was very specious. Comfortable bed, good towels. Good breakfast. Also Tesco express working till midnight almost downstairs.
Stayed in May 2024
Reviewed: 1 June 2024
Darren
United KingdomRooms a little dated, issuing charge points etc
Great location, room was clean and tidy, service from staff good throughout, parking is first come first served but got a space and makes it very convenient.
Stayed in May 2024
Saalbach Hinterglemm, Austria
Bad Liebenstein, Germany
Bordeaux, France
Conil de la Frontera, Spain
Soultz-les-Bains, France
Saint Ignace, USA
Karlskoga, Sweden
Monza, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content