St Katherines' Way, Tower Hamlets, London, E1W 1LD, United Kingdom
#538 of 1,009 hotels in London
Guests' ChoiceBased on 17084 hotel reviews
7.8Cleanliness
8.1
Comfort
8.2
Location
9.5
Facilities
7.7
Staff
8.5
Value for money
7.5
Free WiFi
7.9
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End of dialog contentReviewed: 1 June 2024
Joane
GermanyNo 'Welcome Information booklet' in the room advising the following: * how to connect to the Wifi * where the Tea / Coffee was hiding * that the room service ends at 10pm * options of how to order out after 10pm * no breakfast dining access unless you had that option - so had to go looking for breakfast!
Location was great Room was comfortable Starbucks - as we could not find the Tea / coffee etc.
Stayed in May 2024
Reviewed: 1 June 2024
Elaine
United KingdomWe upgraded our room to a Bridge View. The bed was comfortable, but the room was very tired, as was the bathroom. Both are in need of some urgent redecoration and maintance. The fan in the bathroom didn't work & the light in the wardrobe didn't work either. The wardrobe door and skirting boards were all. Badly chipped and damaged. The wardrobe doors were of a very poor quality.
The hotel was in a perfect location. The lobby and bar areas were very well looked after, staff were very polite and helpful.
Stayed in May 2024
Reviewed: 1 June 2024
Shelley
United KingdomBedroom furnishings were a bit tired looking. Lift -too many out of service, therefore very busy
Location Concierge service-extremely helpful and useful
Stayed in May 2024
Reviewed: 1 June 2024
Miranda
United KingdomSlow lifts,
The location and view
Stayed in May 2024
Reviewed: 1 June 2024
Nathan
United KingdomRooms are not the largest.
We were upgraded by the hotel as guest of the day so nice surprise! Location is perfect, very central.
Stayed in May 2024
Reviewed: 1 June 2024
Skaidrīte
LatviaAll was good.
Location and view to the Tower bridge was exceptional! Room was very specious. Comfortable bed, good towels. Good breakfast. Also Tesco express working till midnight almost downstairs.
Stayed in May 2024
Reviewed: 1 June 2024
Darren
United KingdomRooms a little dated, issuing charge points etc
Great location, room was clean and tidy, service from staff good throughout, parking is first come first served but got a space and makes it very convenient.
Stayed in May 2024
Reviewed: 1 June 2024
Maria
ColombiaNOT ENOUGH ELEVATORS. For an 800 room hotel, there are 2-3 working elevators. Going up and down takes forever. They need at least 8 elevators to make the ranking in this category good. Also, I think the rooms need to be updated. They were still nice, but given the price and amount of people who stay here, they need to update it.
We loved the location of the hotel. The view and the ease of getting to the metro in incredible. Beds were comfortable, shower pressure was great, breakfast was good, and staff was mostly helpful.
Stayed in May 2024
Reviewed: 1 June 2024
Ben
Ireland- Bed was high and hard - Pillows not comfortable - Elevator very slow to arrive when you are in a rush
- Amazing location - View of the tower (by request) - Accessibility
Stayed in May 2024
Reviewed: 31 May 2024
Shahnawaz
CanadaExpensive
Great location
Stayed in April 2024
Reviewed: 31 May 2024
Scott
United KingdomDisappointed by the difference in rooms for the same price paid. Room on floor 5 was substantially better than room floor 2.
Location.
Stayed in May 2024
Reviewed: 31 May 2024
Carol
AustraliaCleaning was just ok they seemed under pressure to finish quickly need more time and finish very late after 4.30 sometimes
Location amazing easy walk to tube and staff around the elevators /conceriage were very friendly .
Stayed in May 2024
Reviewed: 31 May 2024
Carmen
AustraliaI wouldn’t like to have at least a kettle in the room . One of the lifts broke down which was a hassle because the lifts are so busy took a long time to go up and down .
Love the location it was fantastic . Super clean , super friendly wee would go again .
Stayed in May 2024
Reviewed: 31 May 2024
Chau
United StatesGreat location.
Stayed in May 2024
Reviewed: 31 May 2024
Deione
United Kingdom2 lifts were out of service
Roberto was amazing with the service he gave us both. All staff were really lovely and very helpful Food in the hotel was great and the hotel itself was very clean We would defiantly stay again
Stayed in May 2024
Reviewed: 30 May 2024
Christopher
United States1/ The number of elevators in operation was limited. The hotel was very busy therefore they were often delayed or full by the time they reached the floor that the room was located on 2/ There was no tea/coffee making facility in the room.
The room was as expected and clean with a good breakfast.
Stayed in May 2024
Reviewed: 30 May 2024
Judith
United KingdomIt was great just a little further out than I thought when I booked.
Beautiful location and views of the city
Stayed in May 2024
Reviewed: 30 May 2024
Suzanne
United KingdomBreakfast was good, loved the location
Stayed in May 2024
Reviewed: 30 May 2024
Jane
SwitzerlandBeing asked to check in on a machine when there were three staff standing behind Reception who should have dealt with us. Service in the bar (10pm on a busy Saturday) was also very slow so disappointing.
Location was perfect and variety of restaurants around the docks were brilliant
Stayed in May 2024
Reviewed: 30 May 2024
Keith
United Kingdomnothing
The Hotel is close to pubs, restaurants,tourist attractions,tube stations with terrific views of Tower Bridge and St, Katherines Dock, the Full English breakfast was 10 out of 10, will always stay at this hotel in future when visiting London
Stayed in May 2024
Reviewed: 30 May 2024
Michael
United KingdomRoom was very small, with curtains that were way too small for the window making sleep very difficult. Air conditioning didn't work so again no sleep
Convenient location
Stayed in May 2024
Reviewed: 30 May 2024
Leonard
United KingdomBreakfast. Despite waiting for a 'quiet;' time it was packed. I have b been in less crowded rugby scrums. My wife's cooked food was cold. Tea and coffee not served at the table. Not easy to push through crowds with a cup of tea when you are 80 with a tremor. Ridiculously overpriced for such an awful experience.
Fantastic views of Tower bridge
Stayed in May 2024
Reviewed: 30 May 2024
Richard
United KingdomRooms were are looking slightly dated
Location
Stayed in May 2024
Reviewed: 29 May 2024
Smith
United StatesElevator service was a little slow and crowded
Location and view of the Tower Bridge was great
Stayed in May 2024
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