No 'Welcome Information booklet' in the room advising the following: * how to connect to the Wifi * where the Tea / Coffee was hiding * that the room service ends at 10pm * options of how to order out after 10pm * no breakfast dining access unless you had that option - so had to go looking for breakfast!

Location was great Room was comfortable Starbucks - as we could not find the Tea / coffee etc.

Stayed in May 2024

We upgraded our room to a Bridge View. The bed was comfortable, but the room was very tired, as was the bathroom. Both are in need of some urgent redecoration and maintance. The fan in the bathroom didn't work & the light in the wardrobe didn't work either. The wardrobe door and skirting boards were all. Badly chipped and damaged. The wardrobe doors were of a very poor quality.

The hotel was in a perfect location. The lobby and bar areas were very well looked after, staff were very polite and helpful.

Stayed in May 2024

Bedroom furnishings were a bit tired looking. Lift -too many out of service, therefore very busy

Location Concierge service-extremely helpful and useful

Stayed in May 2024

Slow lifts,

The location and view

Stayed in May 2024

Rooms are not the largest.

We were upgraded by the hotel as guest of the day so nice surprise! Location is perfect, very central.

Stayed in May 2024

All was good.

Location and view to the Tower bridge was exceptional! Room was very specious. Comfortable bed, good towels. Good breakfast. Also Tesco express working till midnight almost downstairs.

Stayed in May 2024

Rooms a little dated, issuing charge points etc

Great location, room was clean and tidy, service from staff good throughout, parking is first come first served but got a space and makes it very convenient.

Stayed in May 2024

NOT ENOUGH ELEVATORS. For an 800 room hotel, there are 2-3 working elevators. Going up and down takes forever. They need at least 8 elevators to make the ranking in this category good. Also, I think the rooms need to be updated. They were still nice, but given the price and amount of people who stay here, they need to update it.

We loved the location of the hotel. The view and the ease of getting to the metro in incredible. Beds were comfortable, shower pressure was great, breakfast was good, and staff was mostly helpful.

Stayed in May 2024

- Bed was high and hard - Pillows not comfortable - Elevator very slow to arrive when you are in a rush

- Amazing location - View of the tower (by request) - Accessibility

Stayed in May 2024

Expensive

Great location

Stayed in April 2024

Disappointed by the difference in rooms for the same price paid. Room on floor 5 was substantially better than room floor 2.

Location.

Stayed in May 2024

Cleaning was just ok they seemed under pressure to finish quickly need more time and finish very late after 4.30 sometimes

Location amazing easy walk to tube and staff around the elevators /conceriage were very friendly .

Stayed in May 2024

I wouldn’t like to have at least a kettle in the room . One of the lifts broke down which was a hassle because the lifts are so busy took a long time to go up and down .

Love the location it was fantastic . Super clean , super friendly wee would go again .

Stayed in May 2024

Great location.

Stayed in May 2024

2 lifts were out of service

Roberto was amazing with the service he gave us both. All staff were really lovely and very helpful Food in the hotel was great and the hotel itself was very clean We would defiantly stay again

Stayed in May 2024

1/ The number of elevators in operation was limited. The hotel was very busy therefore they were often delayed or full by the time they reached the floor that the room was located on 2/ There was no tea/coffee making facility in the room.

The room was as expected and clean with a good breakfast.

Stayed in May 2024

It was great just a little further out than I thought when I booked.

Beautiful location and views of the city

Stayed in May 2024

Breakfast was good, loved the location

Stayed in May 2024

Being asked to check in on a machine when there were three staff standing behind Reception who should have dealt with us. Service in the bar (10pm on a busy Saturday) was also very slow so disappointing.

Location was perfect and variety of restaurants around the docks were brilliant

Stayed in May 2024

nothing

The Hotel is close to pubs, restaurants,tourist attractions,tube stations with terrific views of Tower Bridge and St, Katherines Dock, the Full English breakfast was 10 out of 10, will always stay at this hotel in future when visiting London

Stayed in May 2024

Room was very small, with curtains that were way too small for the window making sleep very difficult. Air conditioning didn't work so again no sleep

Convenient location

Stayed in May 2024

Breakfast. Despite waiting for a 'quiet;' time it was packed. I have b been in less crowded rugby scrums. My wife's cooked food was cold. Tea and coffee not served at the table. Not easy to push through crowds with a cup of tea when you are 80 with a tremor. Ridiculously overpriced for such an awful experience.

Fantastic views of Tower bridge

Stayed in May 2024

Rooms were are looking slightly dated

Location

Stayed in May 2024

Elevator service was a little slow and crowded

Location and view of the Tower Bridge was great

Stayed in May 2024