Bryanston Street, Marble Arch, Westminster Borough, London, W1H 7EH, United Kingdom
#673 of 1,009 hotels in London
Guests' ChoiceBased on 4486 hotel reviews
7.4Cleanliness
7.7
Comfort
7.9
Location
9.3
Facilities
7.4
Staff
7.8
Value for money
6.8
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Gustavo
United KingdomWaiting time for check-in
Stayed in May 2024
Reviewed: 30 May 2024
Helen
United KingdomThe waiting time and performance of the lifts. Just two lifts for everyone and their luggage. We stopped at every floor when leaving (6 times) no room in the lift as was full.
At breakfast my mother asked if there was fried bread, she was told no. Then a waitress brought some fried bread to our table, had asked the chef to make it for her. The shower was lovely.
Stayed in May 2024
Reviewed: 29 May 2024
Símon
IcelandWe were a group of 10 and had asked to be next to each other, but that was not the case when we arrived. However the staff did their best to sort it out upon arrival. One room was asked to be specially prepped as this was a birthday trip for one of us. They assigned wrong people of the group to the prepped room... There were only 2 working elevators for the whole hotel as the others were closed due to maintenance. And 2 elevators for 700 rooms..... It was a joke, and not a good one....
Nice room. Really nice bed. Very clean. Refrigerator that was restocked daily with water and cola.
Stayed in May 2024
Reviewed: 29 May 2024
Jassim
QatarThe price gets higher and higher Elevators not enough
The location
Stayed in May 2024
Reviewed: 29 May 2024
Alexander
MalaysiaStaff were less friendly than expected. Lift experience is super bad.
Near all shopping area. Fantastic location
Stayed in May 2024
Reviewed: 29 May 2024
V
MaltaThe hotel has only two lifts and waiting for lift long. The distance from the lift to the room is quite long. More lifts are required. It was un precedented that we were asked to pay £50 extra to get the room before 3pm when the room was ready to receive us.
The hotel is well located in Oxford Street.
Stayed in April 2024
Reviewed: 28 May 2024
Andreas
BelgiumThe elevators are a real mess: up to 10 min. waiting time to overcome those 8 floors, with only two elevators working simply insufficient for a big hotel. The friendliness at the reception and during breakfast varied from fine to ignorant. The outside noise was too high (from probably the overall airconditioning, since we had switched off our in the room and had a seemingly calm room facing to the inside). Why is there only Arab added as language to English around the hotel, what about French, Spanish, German, Chinese, etc.?
The room was rather spacious and there were complimentary drinks etc. in the fridge (Deluxe Twin). The breakfast was good, in particular the full-English version. The location near Hyde Park and next to Oxford Street is perfect.
Stayed in May 2024
Reviewed: 28 May 2024
Bader
Kuwaitزل قديم
مريح
Stayed in May 2024
Reviewed: 27 May 2024
Stephen
United KingdomEverything met my expectations and was very satisfactory
Stayed in May 2024
Reviewed: 26 May 2024
Stefano
ItalyOne of elevetors out of order
Excellent
Stayed in April 2024
Reviewed: 26 May 2024
David
United Kingdom.
.
Stayed in April 2024
Reviewed: 26 May 2024
Zakariya
Saudi ArabiaElevators are miserable!! Cleaning service is not optimal and to the standards!
Location
Stayed in May 2024
Reviewed: 25 May 2024
Bakr
Saudi ArabiaThe staff didn’t give full explanation about the hotel facilities. Also, three lifts are quit busy
Close for ever g
Stayed in May 2024
Reviewed: 24 May 2024
Lorie
CanadaThe elevators were very full and slow and didn’t go to street level.
Wi-Fi was excellent; the room was lovely as was the location
Stayed in May 2024
Reviewed: 23 May 2024
Anna
PolandAfter entering the room you don't feel that you are in a 4-star hotel, the furniture and decoration need to be refreshed.
On the positive side, the breakfast was varied and very good, offering a wide range of options that catered to different tastes and dietary needs. However, the rooms themselves are in need of updating. While they were functional and provided the necessary amenities, the decor and furnishings felt outdated and could benefit from a refresh. In summary, the Thistle London Marble Arch offers a fantastic breakfast but could improve the guest experience with some room renovations. Despite this, the hotel's central location and friendly staff still make it a reasonable choice for travelers.
Stayed in April 2024
Reviewed: 21 May 2024
Rob
United KingdomOnly the fridge which we had to unplug overnight. Placed a towel in it to catch all the defrost and all was well in the morning.
We asked for a quiet room which, apart from the fridge which we had to unplug overnight, was so. (Although it involved a long walk to breakfast and then again to exit!) Breakfast was brilliant and staff were all very helpful and friendly. Our bed was super big and very comfy.
Stayed in May 2024
Reviewed: 21 May 2024
Anthony
AustraliaCost More working lifts would be handy
Location Room size That’s about it
Stayed in May 2024
Reviewed: 19 May 2024
Hisham
Saudi ArabiaFacilities such as elevator was very bad
Location
Stayed in May 2024
Reviewed: 17 May 2024
Rob
South AfricaValue for money
LOCATION
Stayed in May 2024
Reviewed: 16 May 2024
Malcolm
United KingdomGood hotel with excellent facilities and reasonable prices.
Stayed in May 2024
Reviewed: 14 May 2024
Wed
IraqThe lift was really terrible.. 800 rooms within this hotel served by only one lift which was very slow.. you need to wait more than 15 minutes sometimes until you get the lift or otherwise you decide to take the stairs!!!!
The location was fantastic.. breakfast was good and fair varieties
Stayed in May 2024
Reviewed: 14 May 2024
Hamdan
United Arab EmiratesQuiet noisy and check out policy’s very strengen.
Location and safe
Stayed in May 2024
Reviewed: 14 May 2024
Khaled
JordanLifts not enough.
Breakfast excellent. Location is excellent too
Stayed in May 2024
Reviewed: 14 May 2024
Donya
BahrainThe reception staff are not friendly and not helpful
The location is great and rooms are clean
Stayed in May 2024
Granarolo dellʼEmilia, Italy
Longperrier, France
Cala Gonone, Italy
Escarrilla, Spain
Fortios, Portugal
Niagara on the Lake, Canada
Naracoorte, Australia
Montefalco, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content