The heat and the poor shower

It is a good option for the price. It is clean but some rooms are showing wear and tare

Stayed in September 2024

All good really, only possible negative was no coffee or tea in the room, however this was available at all times in the reception area.

convenient location close to train station in centre of Luton town. very good breakfast included in room price. Good size room, clean with comfortable beds. 24 hour reception, pleasant staff. Decent free Wi fi reception.

Stayed in September 2024

Breakfast included but we away before it started( flight timing) and no discount

Clean spacious room

Stayed in September 2024

There was no tea or coffee facilities in the room and machines down stairs was out of order. Twice in six days. Not a lot of room for clothes if you're there for a long stay.,

Breakfast was good. Location was excellent for us because we travelled by train plus it was next to shopping centre

Stayed in September 2024

Breakfast was a bit cold

Clean, friendly staff, bar open late

Stayed in September 2024

The female toilets. We had to report an over flowing sanitary bin. Toilets need checked regularly to rectify this.

The free WiFi & tea coffee facilities available at reception 24/7 The rooms were very spacious

Stayed in September 2024

Beds was hard and only 1 pillow

Close to all amenities

Stayed in September 2024

Nothing really.

The room was spacious, clean and had a great sound isolation.

Stayed in September 2024

Very good value for money Great breakfast Close to Luton station

Stayed in September 2024

No tea and coffee in room, alap also had only 1 pillow and when asked for another never arrived

Convenience to station and shops

Stayed in September 2024

Right in the town

Stayed in August 2024

Smell on the front of hotel

Breakfast, beds

Stayed in September 2024

The bed is too hard to sleep

Monica the waitress good customer service

Stayed in September 2024

Sadly, the window was opened. Because I got there late, the room was freezing. But I was just too tired to complain and ask for another room, so I can't say they weren't available to change... Anyway, window closed, and the duvet was warm enough for the night.

Great value for the price paid. The room was more than enough, and the free coffee and tea at the reception were a plus. Very good location, and the desk open after hours is very convenient.

Stayed in September 2024

Sadly it was smelling smoke, despite I have booked a non-smoking room. The taxi booked by the reception didn’t drop us off at the airport departures area, we only noticed after he left because it was dark and the driver said the airport was “right across the road”, and we’ve never had been there before. He implied it was a short walk, but we needed to walk about 10min to get there; I assume the driver wasn’t willing to pay the airport fee, which we would happily paid if he had told anything. If you’re booking a taxi with the reception help, make sure the driver will drop you off inside the airport.

Comfortable bed, clean, good shower, close to the airport. Very friendly reception staff, they packed an early breakfast given we needed to checkout at 4:30am. They also arranged to book a taxi.

Stayed in September 2024

Breakfast. The breakfast was spartan. I didn't like it. No fried eggs only dry tasteless scrambled eggs.

Room was clean. Receptionist helpful. Location is central.

Stayed in September 2024

Breakfast

Location

Stayed in September 2024

Very good attentive staff, particularly Sunny and Paula on Reception, who quickly dealt with a couple of requests. Would recommend.

Stayed in September 2024

Not having a kettle in the ropm

Friendly and helpful staff

Stayed in September 2024

Value for money

Central location

Stayed in September 2024

The only issue was the breakfast which is served after 06 am. If you leave early, you can enjoy it (but this information is available upfront, so is not something to argue about much).

The room was nice, on the 10th floor, with enough space for a single person, and a big and comfy bed. No AC but there was a fan available, but it is not that hot outside anyway. Big TV, lots of channels, a nice small office where you can use your laptop. Nice and clean bathroom.

Stayed in September 2024

There wasn't anything bad at all. Relatively basic but exactly what you expect. You have to find your way through a mall to get there but it's still a top location in practical terms, once you've found it at least.

I didn't have breakfast but the room was clean and comfortable and the staff seemed nice. You could help yourself to teabags and fresh milk from the lobby 24hrs, which is handy for tea-drinking night owls.

Stayed in July 2024

Being closer to the venue

Just being closer to were I was attending the conference

Stayed in September 2024

Didn’t like the fact that the hotel bit of a weird location and the outside of the building doesn’t look great, but again it’s not about what’s on the outside of the building

the property isn’t the best at the views are not too great. However, once you enter the building, the aesthetic is very lovely. The rooms were very clean and overall the space was great.

Stayed in September 2024