Stockcross, Newbury, RG20 8JU, United Kingdom
#1 of 16 hotels in Newbury
Guests' ChoiceBased on 289 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
9.0
Staff
9.4
Value for money
7.9
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 June 2024
Bhuvam
United KingdomSpent a lovely birthday weekend with amazing staff, food and wine!
Stayed in June 2024
Reviewed: 29 May 2024
Stewart
JerseyThe hotel was very busy so finding a space in the car park was a challenge when we arrived, a minor issue though.
We stayed in an atrium balcony. The room is very spacious and comfortable with a full bathroom. The room was so nice we opted for room service which was excellent.
Stayed in May 2024
Reviewed: 11 May 2024
Gemma
United KingdomRestaurant was very expensive.
Spa was lovely. Staff were very accommodating. Room was luxurious and spacious. Beautiful places to walk in surrounding area. Very relaxing stay.
Stayed in April 2024
Reviewed: 11 May 2024
Patrick
United KingdomThe communication around meals was odd and especially with breakfast and unfair emphasis on charge for everything and breakfast and any add ons are a cost So you could spend over £60 for breakfast for two ???? Nice staff but not as natural as I found years ago
Clean well organised well presented Artwork collections and winery history fascinating Cosy
Stayed in May 2024
Reviewed: 7 May 2024
Alan
United KingdomService in Pavilion could have been a little better.
Receptionist was brilliant at start of stay. Facilities great.
Stayed in May 2024
Reviewed: 24 April 2024
Janet
United KingdomWarm and welcoming
Stayed in April 2024
Reviewed: 22 April 2024
John
United KingdomNothing
The staff are exceptional! Everyone of them cant do enough for you, their attitude is amazing!
Stayed in April 2024
Reviewed: 16 April 2024
Leslie
United KingdomNothing really.
Staff very friendly and efficient. Food excellent and wonderful choice of wines. Room very comfortable and spacious. Lovely spa.
Stayed in April 2024
Reviewed: 10 April 2024
Jason
United KingdomRoom was very warm and couldn’t be cooled, made it hard to sleep, no need for building to so much heating on.
Beautiful grounds and facilities. Selection of wine is great (albeit quite expensive) Spa was every good
Stayed in April 2024
Reviewed: 2 April 2024
Rosamond
United KingdomBathroom Service in the restaurant was slow
Very helpful staff. They looked after 2 bikes for us which was great. The room was nice although the bathroom was a bit dated including a shower that it was difficult to use because it soaked the floor. The food was very good although service was slow. The artwork on the walls of the hotel was fabulous. The wine was also excllent and we got an Easter egg in our room. Overally, there were many things that were 10+ but a few things that let the hotel down hence my rating as very good but not outstanding.
Stayed in April 2024
Reviewed: 10 March 2024
Da
United KingdomDisappointed that the pool was not available on neither the Saturday nor Sunday. But the staff were great finding us the alternative facilities at Donnington Valley on the Sunday where the staff were equally helpful.
Food and service were excellent
Stayed in March 2024
Reviewed: 8 March 2024
Kim
United KingdomGood facilities, tasteful decor
Stayed in March 2024
Reviewed: 19 February 2024
Thomas
United KingdomBeautiful decor!
Incredible hotel, food was out of this world and the service was exceptional!
Stayed in February 2024
Reviewed: 14 February 2024
Nick
United KingdomTV kept switching itself off The blind pull chain collapsed Breakfast was an expensive extra for what you got although the food and presentation was excellent
Spa area was a little dated, pool nice although fairly small. Nice room, large enough and a small balcony. Gives a sense of up market vacation
Stayed in February 2024
Reviewed: 13 February 2024
Leslie
United KingdomNothing really - all areas of my stay were of a high standard.
Very comfortable with tasteful decor. I particularly enjoyed the original artwork. The staff are unfailingly very friendly, helpful and efficient. Room I had (the least expensive category) was still very spacious. Spa is excellent. Wine, as you would expect, is a highlight and the food very good.
Stayed in February 2024
Reviewed: 5 February 2024
Driversg
United KingdomNothing really. The pool was a tad chilly but this is not surprising in this economic climate. Only other small point was we thought breakfast just a little too informal given the upmarket pitch of the place.
Extremely posh and so well appointed. We have only just skimmed the surface on how best to enjoy this lovely hotel.
Stayed in December 2023
Reviewed: 10 January 2024
Peter
United KingdomThe television in our room was a bit temperamental and we reported it when we left. Also the room was very hot and we couldn't manage to turn the heating down sufficiently. Also, for a 5* hotel I would have expected a better quality of toilet paper.
The hotel was very quiet as it was out of season so staff were very willing to help us. Our room was large, clean and well presented. We had dinner, breakfast and lunch in the restaurant. The food and service were excellent. We didn't use the spa but it looked very nice when we looked from the doorway. The hotel specialises in its wine and art collections. Neither of us drink very much but listening to the wine waiters talking they evidently know their stuff. We were more interested in looking at all the art/sculptures around the hotel.
Stayed in January 2024
Reviewed: 9 January 2024
Raffie
United KingdomFood was great, spa was great, staff were super nice
Stayed in January 2024
Reviewed: 2 January 2024
David
United KingdomCouple of items getting a little tired that need attention but otherwise spot on.
Great atmosphere, a warm welcoming hotel with excellent staff that looked after us. A hotel that had been on our radar for a long time and we eventually got round to visiting and it didn't disappoint. Our suite was comfortable and well appointed and the team kept us topped up with those incidentals you get through. The food was excellent including the hearty breakfast which was just perfect. The New Years Eve Gala event was superb, from the Champagne reception to the fireworks at midnight. Overall we had a fabulous stay and would recommend it.
Stayed in January 2024
Reviewed: 21 December 2023
Ms
United KingdomMy only suggestion for my suite was that the bathroom was ready for refurbishment .
Very polite and attentive staff. Quiet spacious room. Plenty of parking. Specialty tea and coffee in room.
Stayed in December 2023
Reviewed: 16 December 2023
Nara
United KingdomBroken jacuzzi which meant all spa guest crowded into the rest of the facilities such as steam room and sauna. Not enough space and time to relax fully as a result.
Beautiful lovely food and great wine list as expected. Wonderful staff.
Stayed in December 2023
Reviewed: 4 December 2023
Stuart
United KingdomNothing to dislike.
Lovely building, interesting layout, relaxed and welcoming.
Stayed in December 2023
Reviewed: 28 November 2023
Stephen
United KingdomNothing
Food & the wine collection
Stayed in November 2023
Reviewed: 22 November 2023
Jayney
United KingdomStunning location, attentive staff. Excellent wine cellars
Stayed in October 2023
Mojácar, Spain
Larnaka, Cyprus
Chamonix-Mont-Blanc, France
Telfes im Stubai, Austria
Carmen, Philippines
Callian, France
Sansepolcro, Italy
Freiburg im Breisgau, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content