High Street, Lavenham, CO10 9QA, United Kingdom
#4 of 14 hotels in Lavenham
Guests' ChoiceBased on 779 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.6
Facilities
8.9
Staff
9.2
Value for money
8.1
Free WiFi
8.0
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End of dialog contentReviewed: 21 June 2024
Dennis
United KingdomNothing springs to mind.
All staff friendly and helpful without exception which ensures a comfortable and relaxing experience. Very good food prepared and presented to a high standard.
Stayed in June 2024
Reviewed: 7 June 2024
Diane
United KingdomLocation, history.
Stayed in June 2024
Reviewed: 30 May 2024
Meredith
AustraliaNothing
Historical beautifully decorated and comfortable in quaint village Excellent dinner and breakfast Lovely staff
Stayed in May 2024
Reviewed: 28 May 2024
Patroo
United KingdomBreakfast was very good, plenty of choice and freshly cooked. Available until 10 am weekday which was useful
Stayed in May 2024
Reviewed: 19 May 2024
Rachel
United KingdomThe main course took a long to come but to be fair to the team, they were apologetic and did do something about it. It was a busy evening but I imagine this is not uncommon and everything else had been timely so it was surprising.
Initially we were given an unsuitable room for our needs but the staff were quick to change to an excellent room . The room was clean, airy, lovely view onto the spa and exceptionally quiet. All the facilities were of high standard and the staff were very amenable. I would definitely go back there and will recommend to my friends.
Stayed in May 2024
Reviewed: 14 May 2024
Grant
United KingdomOnly had time to spend one night !
Stunning location. The Swan is a lovely place: extremely friendly and helpful staff, very clean and comfortable room. Food exceptional as was the service at both dinner and breakfast.
Stayed in May 2024
Reviewed: 14 May 2024
Mark
United KingdomGreat room but some of the furniture was a little 'tired'.
Lovely helpful staff. Amazing location.
Stayed in May 2024
Reviewed: 13 May 2024
John
United KingdomNothing
The breakfast was excellent with plenty of choice. The building is amazing with all it’s nooks and crannies. We enjoyed our time in the spa, very relaxing, and the meal in the restaurant was delicious.
Stayed in May 2024
Reviewed: 9 May 2024
Chris
United KingdomLovely location and excellent service, have stayed on many occasions
Stayed in May 2024
Reviewed: 27 April 2024
Sean
United StatesIf you have mobility issues, the hotel (as it is historic) has lots of places you have to take a few steps up and down. The outside areas (that we had to access to get to our rooms) in particular did not have any hand rails.
Hotel is historic and full of charm. Food is varied and delicious. We enjoyed breakfast and dinner twice each. Comfortable beds, rooms had robes and spa toiletries. Spa was lovely.
Stayed in April 2024
Reviewed: 21 April 2024
Jones
United StatesSo many little stairs but that really was part of the charm once we adjusted.
Cozy, clean, free parking, easy access to everything in town.
Stayed in April 2024
Reviewed: 17 April 2024
Phil
United KingdomNo Banana’s for breakfast on most of the days. Could offer some fresh bread rolls
Excellent service and polite staff. The Airmen’s bar was excellent
Stayed in April 2024
Reviewed: 14 April 2024
Willem
United KingdomNothing
Rustic
Stayed in April 2024
Reviewed: 13 April 2024
Claire
United KingdomCheck out at 11am, would prefer a midday check out.
Everything!! Beautiful old building, with books and crannies. Spa was exceptional, little extra touches made it very special. Staff were lovely both in the hotel and spa.
Stayed in April 2024
Reviewed: 9 April 2024
Joy
United KingdomThe WIFI in the room was too slow
The Swan Hotel is luxurious and classy as well as authentic and quaint. Food choices were excellent in either the Gallery restaurant or the Brasserie Fabulous rooms with everything you need. Weaver's Spa was fantastic.
Stayed in April 2024
Reviewed: 8 April 2024
Charles
United KingdomReception very helpful on check in. Breakfast was good, though could have done with more fresh fruit. Room was quaint.
Stayed in March 2024
Reviewed: 7 April 2024
Jamie
United KingdomNothing to complain about, though is expensive.
All very good, the hotel is dog friendly so we had no problem sitting down having lunch & dinner, in the bar areas, the staff were all very friendly. The hotel is located along the high street so in the middle if the village.
Stayed in March 2024
Reviewed: 5 April 2024
Mumsyblou
United KingdomRoom quite small
Spotlessly clean. Attention to detail. Polite helpful staff.
Stayed in April 2024
Reviewed: 2 April 2024
Susan
United KingdomBathroom needs updating. Rusty taps and chipped paint on wood.
Excellent Location. Staff friendly and helpful.
Stayed in April 2024
Reviewed: 1 April 2024
June
United KingdomThe bed was a bit lumpy and uncomfortable for one of us!
Staff are exceptional, nothing too much trouble. The training given must be excellent. The hotel has been sympathetically decorated in keeping with the historic nature of the building. All areas have a warm, relaxing atmosphere.
Stayed in March 2024
Reviewed: 21 March 2024
Michael
United KingdomNice cozy hotel
Stayed in March 2024
Reviewed: 20 March 2024
Fiona
CanadaInsufficient internet.
Exceptional breakfast and lovely spa.
Stayed in March 2024
Reviewed: 19 March 2024
Debbie
United KingdomIt is a big building. Actually it is 3 buildings! We took our dog but our room was one of the furthest away(22) from amenities. We are an older couple and we had to negotiate the many landings and stairs. In future we would request a room with better accessibility.
Historic building, unusual and different from a hotel chain. There was plenty of space to sit and enjoy a drink or relax.
Stayed in March 2024
Reviewed: 15 March 2024
Rosalind
United KingdomVery pleasant staff who were welcoming also had a dog with us which wasn’t an issue
Stayed in March 2024
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