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I always like the location and the centre of town around the green is great.

Stayed in June 2024

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Very nice to have a walk in dressing room/ironing room.

Stayed in June 2024

Nothing.

The staff were exceptionally helpful and friendly. The location was great.

Stayed in June 2024

If you’re unlucky to get room 52 then it’s too bright at night. Light creeps round the sides of the curtains and a floodlight opposite the window makes the problem worse. We had to push our cases up the curtains to block out some of the bright light. Also it could do with a net curtain as other guests walk right past the window, lack of privacy. Whilst looking for the plug socket to plug the kettle in we had to pull out a chest of drawers, oh dear, wish we hadn’t. It was filthy, bits of rubbish and dusty cobwebs. That room needs a better clean. Car parking can be an issue but in fairness the hotel do warn you that it gets full quick. Sorry.

Town centre location superb.

Stayed in June 2024

On the first day there was a long wait for breakfast because they had run out of eggs. If we had been kept informed about the problem it would have made it more acceptable

The location was excellent breakfast was very good with a good choice.

Stayed in June 2024

Bedroom was a little tired

Central location, staff were friendly and efficient, food was very good. Hotel had a great atmosphere.

Stayed in June 2024

The service was a bit slow due to shortage of staff.

Room was clean and it was in a quiet location. The Swan also has a car park, an added bonus. The selection on the breakfast menu was good, along with the self-service, cereals, juices, fruit etc.

Stayed in June 2024

The room at the front of hotel could do with less traffic noise, but that depends on what the hotel is allowed to do.

Well the room was very clean and tidy, the location was very good, the food on our first night and breakfast the following morning was very good, the second day not so good.

Stayed in June 2024

We booked because of the car park. We had 2 sets of golf clubs in the car. The car park was full. We were told everyone parked there were residents. We saw a few staff members parking there. Another couple that were staying there a week said they had to be back at 2pm every day to get a parking spot.

Welcome from the staff was just what we needed after a very busy day.

Stayed in June 2024

Asked for early check in in February notes and followed up and no accommodating, not even with an hour after long commute. Checked in after 3 pm when ready. This is the biggest, best room….could have tried to accommodate. Hotel restaurant. Unlike other hotels, no rooms saved for hotel guests. When inquired would take ANY time slot in two days…very unaccomodating again. Fortunately the restaurants across the street were terrific.

Staff. The view from room 26.

Stayed in June 2024

Great breakfast and excellent location

Stayed in June 2024

Having to wait for my evening meal, I thought the time from ordering to it actually being served over two nights wasn't acceptable. Also, it appeared more was off the menu than was actually on it. Overall, this did let our trip down. Sorry.

Exceptional staff Well appointed comfortable room Location

Stayed in June 2024

Excellent location with parking. Very friendly staff.

Stayed in June 2024

Martin the Hotel Manager was very helpful and accommodating and upgraded us to a superior room with no extra charge.

Stayed in June 2024

Despite presenting as a period coaching Inn, the Swan is unfortunately more like an upmarket Travel Lodge. Decorated in grey, with chrome fittings, every bit of character has been beaten out of this building. So disappointed to see this desecration of history.

Great location, clean good sized rooms. Decent breakfast

Stayed in June 2024

The original room /suiet I booked was very luxurious but rather dark and had no view. They kindly allowed me to change to one with an excellent view.

Staff were extremely helpful and accommodating when I wanted to change rooms. I also failed to book an evening meal but staff went out of their way to provide a meal for us despite them being very busy. Nothing was too much trouble!

Stayed in June 2024

Only a single key for two persons and the one left behind cant open the door from inside ie in case of fire he will be locked inside

Roomy and quiet

Stayed in May 2024

Parking very tight and sometimes unavailable. The public restroom facilities were not in keeping with rest of hotel.

Lovely old building in the middle of Wells. Bedroom very well appointed. Staff helpful and friendly.

Stayed in June 2024

We was told we arrived early and no further assistance.

cooked breakfast was good. But the buffet could have a bit more fresh fruit.

Stayed in May 2024

I was delayed by traffic and arrived at 8:50 pm after booking a table for 8:00pm and so missed out. It was entirely my fault but if your website had stated the time for last orders for dinner, I could have stopped elsewhere during my 130 mile drive from Hertfordshire. Your on-line check-in doesn’t work.

Eggs florentine

Stayed in June 2024

Breakfast - took 45 mins to come to the table from order Bathroom - nice size but poor hardware

Location Staff Character

Stayed in June 2024

Beds could have been a bit more comfortable.

Wells is a delightful hidden gem of a "city" and this is an excellent hotel right in the heart of it. We had a small issue with our first room which was immediately handled by finding a new room for us. On the night there wasn't a wedding the place was quiet and peaceful. Beds were comfortable. Restaurant was excellent. Would definitely stay again.

Stayed in May 2024

Broken guttering meant a waterfall ran all night when it rained. Lots of visits to the loo! Bathroom fittings are a bit worn and tired.

Perfect location and lovely accommodation. Great provisions in the room and very helpful staff. Very nice breakfast.

Stayed in May 2024

doors need painting inside the room in 35.

location was excellent

Stayed in May 2024