We had a sash window which rattled noisily during the night. I did make receptionist aware when I xhecked out

Location was excellent which was a huge plus

Stayed in September 2024

Breakfast was very good, with quality local ingredients. Also dinner in the hotel restaraunt was excellent and good value. The room was large and comfortable, and the location of the hotel was perfect for sightseeing in the beautiful town of Wells.

Stayed in September 2024

Nothing

Very central, good facilities everything you need.

Stayed in September 2024

Location was excellent. Everything within easy walking distance. A beautiful ancient city.

Stayed in September 2024

Quailty of food wasn’t good my husband food on Sunday night (fish and chips) was very over done and the fish was all batter, breakfast good choice self service but only warm toast was brought to your table with tea or coffee but cold even had a fresh cooked breakfast on Tuesday but that was only warm and poached eggs was well over done

The room was very comfortable and clean the hotel was very nice very good location right in the centre of town car park was a bonus but a little small

Stayed in September 2024

Electric sockets didn’t work

Excellent staff and bed was extremely comfortable

Stayed in September 2024

The only thing was that some of the decor is looking tired, but to a degree that adds to the charm. In a short time though, the property may just look shabby.

Excellent location and old world charm. Friendly staff.

Stayed in September 2024

Nothing

Superb breakfast and the location was perfect. We really had a lovely stay and intend to return soon.

Stayed in September 2024

A "Luxury " hotel was a fair descrption except that our cosy and comfortable room had electrical problems bedside lights did not fully function and the desk lamp had a bad connection. No hot water was unfortunate and well handled but could have been explained during check in.

Overall we enjoyed our stay and would go again

Stayed in September 2024

Huge delivery trucks outside our room which overlooked the High Street at 3am and another at 3:30am. Really noisy in the quiet of the night No fridge

An ideal location for visiting all that Wells has to offer. Very nice deluxe rooms Gordon and his team were very accommodating We were getting married and needed another mirror which wasn't any trouble at all

Stayed in September 2024

As the hotel is made up of a number of buildings, moving between them, outside at times was a pain as we had really wet weather. Bar and lounge not very big and finding free table/seats was difficult at times. It was clear that a lot of locals also use hotel so this swelled numbers. One evening we intended to have a light bar meal but because the restaurant was so busy they stopped taking orders from people in the bar for a couple hours. So we didn't get to eat that night. Not good service for a resident.

Great location, lots to see and do in town. For women excellent variety of shops. Breakfast good, very busy. Room good although looking a little tired decoratively and furniture.

Stayed in September 2024

Excellent breakfast Obliging staff

Stayed in September 2024

I left the room cleaner than I found it. I think their vacuum cleaner does not work and they don’t have attachments to clean crevices and along baseboards. Parking should be reserved for those who are staying at the hotel.

Beautiful view of the cathedral. Centrally located.

Stayed in September 2024

Parking is problematic but we managed. The hot buffet breakfast was cold

The hotel was in a good location and offered comfort and a good atmosphere

Stayed in September 2024

Not a luxury hotel in our opinion. Parts of our room were in need of redecorating and some items needed replacing.

Location, staff were pleasant.

Stayed in September 2024

Pillows ( hard)

Big Room, good standard Location. Tradition historic building Decor. Good staff

Stayed in September 2024

Shower curtain in the bathroom - really a no-no nowadays. Didn't expect there to be a walk-in shower due to age of building which was OK but didn't have a good shower due to the curtain constantly creeping up on me. Needs to be replaced with a glass panel please.

The restaurant, lounge and bar were very cosy and inviting and the staff so helpful. The location was perfect and looked over to the cathedral, 200 yards from the market square. Housekeeping was good too. A great place for a mini-break.

Stayed in September 2024

The entrance to the car park was rather tight and it was full the whole time were there. We arrived at about 2.30pm on our first day and got the last space.

We booked last minute and chose a four poster room. When we arrived the next day we had been upgraded to the Cathedral Suite! It was magnificent. Three sumptuous areas with a wonderful view of the front of the cathedral (and a gold bath!). Because it was my husband's birthday, his dinner (two courses) was on the house! (You need to provide picture ID to qualify). The food was delicious and the ambience very relaxed. The staff were all very helpful and friendly, particularly Diane in Reception. Breakfast was good with perfectly poached eggs on the buffet. I've never come across that before! Coffee was good and service efficient.

Stayed in September 2024

This is a pretty pricey hotel - you pay for the location. The lighting was so subdued that reading was not easy. Because the choir were eating as a group, we couldn't get a table at the early time that we would have liked - so didn't eat dinner in at all during our stay.

This is an excellent location in the centre of this lovely little city. Being able to park at the hotel is great. Luckily there was no pressure on parking because most of the hotel was taken up with an American choir which had arrived by coach. The staff were friendly and the room comfortable.

Stayed in August 2024

Perfect location close to the cathedral and high street.

Stayed in September 2024

Leaking tap in bathroom, extraction fan in bathroom all night. Wardrobe was very dusty and when we put clothes on covered in dust. Used tooth found on floor next to bed. Uncomfortable pillows.

Loved the location, decor and friendly staff.

Stayed in September 2024

Parking the car was a bit of a tight drive to the car park behind the hotel.

Food was excellent and room very comfortable.

Stayed in June 2024

Nothing!

Perfect location, lovely staff and very nice clean room!

Stayed in August 2024

Excellent location. Clean and comfortable Good staff who seemed well trained

Stayed in August 2024