Sadler Street, Wells, BA5 2RX, United Kingdom
#4 of 6 hotels in Wells
Guests' ChoiceBased on 2280 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.2
Staff
9.1
Value for money
8.0
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Shirley
United KingdomWe was told we arrived early and no further assistance.
cooked breakfast was good. But the buffet could have a bit more fresh fruit.
Stayed in May 2024
Reviewed: June 2, 2024
Steven
United KingdomI was delayed by traffic and arrived at 8:50 pm after booking a table for 8:00pm and so missed out. It was entirely my fault but if your website had stated the time for last orders for dinner, I could have stopped elsewhere during my 130 mile drive from Hertfordshire. Your on-line check-in doesn’t work.
Eggs florentine
Stayed in June 2024
Reviewed: June 1, 2024
Glyn
United KingdomBreakfast - took 45 mins to come to the table from order Bathroom - nice size but poor hardware
Location Staff Character
Stayed in June 2024
Reviewed: May 29, 2024
George
CanadaBeds could have been a bit more comfortable.
Wells is a delightful hidden gem of a "city" and this is an excellent hotel right in the heart of it. We had a small issue with our first room which was immediately handled by finding a new room for us. On the night there wasn't a wedding the place was quiet and peaceful. Beds were comfortable. Restaurant was excellent. Would definitely stay again.
Stayed in May 2024
Reviewed: May 27, 2024
Kevin
United KingdomBroken guttering meant a waterfall ran all night when it rained. Lots of visits to the loo! Bathroom fittings are a bit worn and tired.
Perfect location and lovely accommodation. Great provisions in the room and very helpful staff. Very nice breakfast.
Stayed in May 2024
Reviewed: May 26, 2024
Nathan01
Irelanddoors need painting inside the room in 35.
location was excellent
Stayed in May 2024
Reviewed: May 23, 2024
Caroline
United KingdomPastries were in short supply on one morning at breakfast, and the only fruit was some cut up melon, a few bananas and apples Not sure door to stable accommodation should be left open. Pigeons flying in and out, so bird poo on carpet in entrance,and on handrail on stairs
Great location in centre of Wells, no need to use the car while staying. Spacious room, good shower. Enjoyed the cooked breakfast,flexible with what you wanted to order. Great to have a car park to use.
Stayed in May 2024
Reviewed: May 22, 2024
Judith
United KingdomVery little not to like. The water pressure in the basin was low but not in the shower, which would have been more of a problem. It was very busy and the car park was a bit chaotic. This was sorted out very efficiently by the staff.
Room location was very good. Quiet and very few steps to climb. There was a good walk in shower with lovely toiletries. Breakfasts were excellent and the staff were very pleasant. Good location in the centre of Wells.
Stayed in May 2024
Reviewed: May 19, 2024
Miriam
United KingdomWonderful location in the centre of Wells. A very easy walk to the Cathedral and Bishop’s Palace. Very comfortable and attractive rooms. Lovely helpful staff. Good food.
Stayed in May 2024
Reviewed: May 19, 2024
Claudia
United States of AmericaParking impossible, ended up at car park 10 min walk away 4 flights of stairs
Location great room comfortable great view
Stayed in May 2024
Reviewed: May 19, 2024
Anna
United KingdomGreat location with good parking. Decoration was very smart. Lovely lounge/bar ambiance. Good breakfast choices.
Stayed in May 2024
Reviewed: May 19, 2024
Gareth
United KingdomLocation. Clean tidy and quiet
Stayed in April 2024
Reviewed: May 18, 2024
Peter
United Kingdomthe people and the area
beautiful hotel perfect setting just 10mins walk from the Cathedral and Bishops Palace fantastic As with all Hotels these days problem with staffing I have never seen so dedicate and friendly staff work so hard
Stayed in May 2024
Reviewed: May 18, 2024
Gary
United KingdomThere are no improvements needed however don't arrive in anything bigger than a Fiat 500 if you are worried about your parking skills as it is so tight in not only the bays but also the entrance and if you are arrive after 3pm it is a lottery if you will get a space or not. Drinks a bit expensive.
The charm of the interior of the whole hotel. We stayed in a 4 poster room which was lovely. The bar area and restaurant was also lovely.
Stayed in May 2024
Reviewed: May 18, 2024
Roger
United Kingdombreakfast service was very slow anything up to 45 minutes wait. but food was excellent
location was perfect for our visit
Stayed in May 2024
Reviewed: May 18, 2024
Nick
United KingdomSash windows don’t open enough and need an overhaul.
Very nice staff.Clean and comfortable.
Stayed in May 2024
Reviewed: May 17, 2024
Tina
United KingdomCar park was "challenging", but we got a space and no-one died.
Full of character, comfortable room, great breakfast
Stayed in May 2024
Reviewed: May 17, 2024
William
United KingdomParking very tight.
Lovely old hotel, couldn’t be closer to all the interesting sites.
Stayed in May 2024
Reviewed: May 16, 2024
Louie
United KingdomThe old fashioned cocktail wasn’t very good, it really needed help. Perhaps a skilled barman needs to be there.
When I was sat at n the bar, the manager approached me and gave me a free drink.
Stayed in April 2024
Reviewed: May 16, 2024
Alina
United KingdomLovely and very helpful staff , especially Barbara- great customer service
Stayed in April 2024
Reviewed: May 15, 2024
Timothy
United KingdomWe took it as a compliment that we were not given help to carry our luggage to our rooms but we are over 80 and our room was up two lots of stairs and then down one.
The room was comfortable and quiet. The staff were unobtrusive but very helpful.The breakfast was excellent and set us up for our visit to the Cathedral and its environs, which were so conveniently nearby.
Stayed in May 2024
Reviewed: May 15, 2024
Irene
United KingdomChoice of cereals limited some days, marmalade was jelly, no natural yoghurt. For anyone not wishing to have cooked breakfast it was a bit limited. Wish the hotel could have a lift.
All staff,location,cleanliness, ambiance, parking,quiet bedroom, manager always available and willing to be hands on when needed.
Stayed in May 2024
Reviewed: May 14, 2024
Brian
BelgiumLimited assortment for breakfast.
Great location in heart of Wells. Friendly staff, good sized room.
Stayed in May 2024
Reviewed: May 14, 2024
Wise
United KingdomNoisy. Room not in hotel.
No breakfasts
Stayed in May 2024
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