Wonderful location in the centre of Wells. A very easy walk to the Cathedral and Bishop’s Palace. Very comfortable and attractive rooms. Lovely helpful staff. Good food.

Stayed in May 2024

Parking impossible, ended up at car park 10 min walk away 4 flights of stairs

Location great room comfortable great view

Stayed in May 2024

Great location with good parking. Decoration was very smart. Lovely lounge/bar ambiance. Good breakfast choices.

Stayed in May 2024

Location. Clean tidy and quiet

Stayed in April 2024

the people and the area

beautiful hotel perfect setting just 10mins walk from the Cathedral and Bishops Palace fantastic As with all Hotels these days problem with staffing I have never seen so dedicate and friendly staff work so hard

Stayed in May 2024

There are no improvements needed however don't arrive in anything bigger than a Fiat 500 if you are worried about your parking skills as it is so tight in not only the bays but also the entrance and if you are arrive after 3pm it is a lottery if you will get a space or not. Drinks a bit expensive.

The charm of the interior of the whole hotel. We stayed in a 4 poster room which was lovely. The bar area and restaurant was also lovely.

Stayed in May 2024

breakfast service was very slow anything up to 45 minutes wait. but food was excellent

location was perfect for our visit

Stayed in May 2024

Sash windows don’t open enough and need an overhaul.

Very nice staff.Clean and comfortable.

Stayed in May 2024

Car park was "challenging", but we got a space and no-one died.

Full of character, comfortable room, great breakfast

Stayed in May 2024

Parking very tight.

Lovely old hotel, couldn’t be closer to all the interesting sites.

Stayed in May 2024

The old fashioned cocktail wasn’t very good, it really needed help. Perhaps a skilled barman needs to be there.

When I was sat at n the bar, the manager approached me and gave me a free drink.

Stayed in April 2024

Lovely and very helpful staff , especially Barbara- great customer service

Stayed in April 2024

We took it as a compliment that we were not given help to carry our luggage to our rooms but we are over 80 and our room was up two lots of stairs and then down one.

The room was comfortable and quiet. The staff were unobtrusive but very helpful.The breakfast was excellent and set us up for our visit to the Cathedral and its environs, which were so conveniently nearby.

Stayed in May 2024

Choice of cereals limited some days, marmalade was jelly, no natural yoghurt. For anyone not wishing to have cooked breakfast it was a bit limited. Wish the hotel could have a lift.

All staff,location,cleanliness, ambiance, parking,quiet bedroom, manager always available and willing to be hands on when needed.

Stayed in May 2024

Limited assortment for breakfast.

Great location in heart of Wells. Friendly staff, good sized room.

Stayed in May 2024

Noisy. Room not in hotel.

No breakfasts

Stayed in May 2024

A bit tired in places eg bathroom.

Fantastic staff excellent location

Stayed in May 2024

Breakfast time was understandably busy but cooked breakfast took rather a long time to arrive. I think we were unlucky as on other occasions it's been fine.

Staff were delightful, friendly and efficient. Our room was well placed, comfortably furnished and wonderfully peaceful. Breakfast offered a good range of options both cooked and continental. The terrace facing the Cathedral is lovely for afternoon tea or drinks.

Stayed in May 2024

The restaurant was experiencing difficulties with food supply which affected their offer and meant that several items on the menu were not available. This could not be helped but some warning of this before we chose to eat in would have been helpful and would have managed our expectations. As we didn’t need clean towels or sheets we hung the ‘green’ notice on our door. This meant that no - one came in to make the bed or replenish the tea/coffee or toilet roll. A re-wording of the room info would have clarified this. Moreover, the description of the Superior Double room on line states that some facilities are available eg robe and slippers, when in fact they are not. Again, the information on line needs updating to manage customers’ expectations.

The location was excellent, very central and yet we were able to park the car there. The breakfast was good. The staff were very helpful and happy to help us with our specific requests. Dinner in the restaurant was very good although the choice was limited. We liked our room which had character and many good facilities.

Stayed in May 2024

Room in coach house very hot, though there was a fan and it was exceptionally warm for May.

Great location, really friendly and accommodating staff, well managed.

Stayed in May 2024

Nothing to dislike

Superb location and a very comfortable and traditional hotel

Stayed in May 2024

The parking situation is not great, car park was always full so had to park in long stay car park about 10 minutes away, with the hotel situated where it is in a a very old town this is somewhat to be expected however and the hotel manager was very helpful finding me a parking spot on the first night.

Staff were really friendly and always happy to help which was great, even with a difficult late check in with the parking situation, so thanks very much for that. Really beautiful old hotel in a great location.

Stayed in May 2024

Access to the carpark, as it seems very narrow. Understandable due to the age of the building, however just take your time. Vehicles such as a Land Rover Defender had successfully made it through.

If travelling by car, be prepared for a narrow entrance before entering the carpark at the rear of the property. We stayed in a dog friendly deluxe double, for which there is a small additional charge for the dog per night. The room was beautifully decorated and the bed was very comfy. It even had air conditioning, but we couldn't get it to work. I'm sure if we had asked for help, it would have been sorted immediately. We had the most delicious dinner to celebrate my husband's birthday, with a couple of glasses of complimentary Taittinger Rose. There was a birthday offer, which gave the person celebrating, a free 2 course meal, providing you have photo ID. This offer included ANY dish, including the steak! As we were travelling with our dog, breakfast was set up in the window in the bar. There's a small cold buffet in the dining room and a good choice of cooked breakfast. Service was a little slow, however there were lots of guests. We even enjoyed our drinks in the garden overlooking the Cathedral in the glorious sunshine. The landlord and his staff are fantastic, and nothing is too much trouble. He made us feel valued and very welcome. I would not hesitate to stay here again.

Stayed in May 2024

Breakfast starters need to have been replenished Air Conditioning in the room required We had dinner in the restaurant on a Saturday evening. 5 items off the main menu which was disappointing

Location 5 star Room 3 star Tired and more ventilation required and really needs Air Conditioning Breakfast 3 star Breakfast meal was very good. We ate at 9am and a number of the starter items had run out

Stayed in May 2024