Mount Ephraim, Royal Tunbridge Wells, TN4 8XJ, United Kingdom
#20 of 43 hotels in Royal Tunbridge Wells
Guests' ChoiceBased on 2319 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.6
Staff
9.0
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 11 November 2024
Gary
United Kingdomwaited along time for coffee breakfast came up before coffee waited least 20minutes for the drinks !!!!
staff were nice
Stayed in November 2024
Reviewed: 10 November 2024
Jayne
United KingdomVery small and busy pool Noisy people in room above Dark long walk to town centre at night
Very clean and comfortable room Lovely breakfast Big steam room and sauna Helpful and polite staff
Stayed in November 2024
Reviewed: 10 November 2024
David
United KingdomLocation quite relaxing
Stayed in November 2024
Reviewed: 10 November 2024
Susie
United KingdomVery Friendly and helpful staff . Will for instance who was working in the bar the night that I stayed was extremely helpful. As were the receptionists.
Stayed in November 2024
Reviewed: 5 November 2024
Nick
United KingdomBeds were a little firm for us
Good sized and lovely rooms. Very quiet
Stayed in November 2024
Reviewed: 3 November 2024
Kate
United KingdomBreakfast service could be refilled regularly so all guests get the items listed. Proper fried potatoes rather than defrosted hash browns.
Comfortable & relaxing. Lovely spa, grounds & a short walk into T’Wells.
Stayed in November 2024
Reviewed: 2 November 2024
Aisha
United KingdomThe shower was a bit difficult to navigate. Weird sound coming from the bathroom that disrupted sleep slightly.
The food was lovely and the staff friendly and helpful.
Stayed in November 2024
Reviewed: 2 November 2024
Dawn
South AfricaThere was nothing that we can complain about
It was a nice hotel. The staff was very helpful and our room was nice, and spacious
Stayed in November 2024
Reviewed: 29 October 2024
Danielle
United KingdomPool was too busy in the afternoon, could try roping off a lane where you can swim- it was a kids party. Morning was much better. Too much chlorine in the pool. Pillows, mattress and duvet could be a bit more luxurious.
Lovely location in gorgeous grounds. Excellent decor in room. Good fitness facility. Friendly staff.
Stayed in October 2024
Reviewed: 28 October 2024
James
United Kingdomn/a
The staff were excellent across the board, from Reception to the waiting staff/maître de to the Spa staff. Everyone was helpful, warm and friendly.
Stayed in October 2024
Reviewed: 27 October 2024
Michael
United KingdomRoom at top of building had some low ceilings and the bed though "double" was too small. Main issue was that the shower overflowed the shower tray. They did "sort it" by presumably putting chemicals down but had to reduce the water flow to assist so it was disappointing
Friendly staff - we were there for a wedding which went very well
Stayed in October 2024
Reviewed: 26 October 2024
Joe
United KingdomAmazing room, plenty of space and a massive bed. Also had the unexpected bonus of a festival in the garden during our stay!
Stayed in August 2024
Reviewed: 24 October 2024
Nick
United KingdomThere was nothing to dislike
The staff were exceptional and considerate
Stayed in October 2024
Reviewed: 21 October 2024
Amanda
United KingdomReception staff were off hand and unwelcoming . Decor in bedroom dated, especially considering we were apparently ‘upgraded ‘ from a deluxe to a ‘spacious room’ The Conservatory restaurant decor had an institutional air. Swimming pool and facilities were disappointing for a spa hotel and didn’t feel luxurious.
Beautiful grounds. Great location. Fabulous old building. Bar staff very good. Good food in the Bar.
Stayed in October 2024
Reviewed: 18 October 2024
Michael
United KingdomThere wasn't anything we didn't like
The helpfulness and presentation of the staff. The setting is beautiful. Very relaxing environment.
Stayed in October 2024
Reviewed: 16 October 2024
Harry
United KingdomSmell of chlorine coming from the pool in the reception area of the hotel at times, but nothing excessive. I think the cost of the massage etc was to high as we paid quite a lot for the room ( thought it could have been discounted)
As the event we were attending was in the hotel, staying at the hotel was perfect, the breakfast was excellent
Stayed in October 2024
Reviewed: 15 October 2024
Susan
United KingdomNothing.
It had an excellent spa, lovely grounds and was very comfortable. It was in a quiet location a short walk from the town.
Stayed in October 2024
Reviewed: 13 October 2024
Melanie
United KingdomThe bed was amazingly comfortable and the room spacious, was a large quiet hotel with friendly staff and happy to extend our check out on request
Stayed in October 2024
Reviewed: 12 October 2024
Sara
United KingdomRooms could be updated
Friendly staff Lovely entrance Comfy beds
Stayed in October 2024
Reviewed: 10 October 2024
Brian
United KingdomMain negative was with the plumbing which is ironic for a 'spa' hotel - the mixer tap in the bathroom only dispensed hot and not-very-fresh water both ways - and a lukewarm response when the issue was reported to reception when we checked out in the morning.
A grand old-fashioned hotel in a nice location above Tunbridge Wells. The grounds are beautiful and very well-maintained and the pool is nice.
Stayed in October 2024
Reviewed: 8 October 2024
Anthony
United KingdomWe found nothing wrong with the hotel.
The hotel was very good, enjoyed using the pool, room was perfect, evening dinner was excellent and breakfast met all expectations. Nice to have free parking. Staff were all pleasant and helpful, would definitely stay again if in the area.
Stayed in September 2024
Reviewed: 8 October 2024
David
United KingdomFabulous highly recommend
Stayed in October 2024
Reviewed: 2 October 2024
Nigel
United KingdomNothing.
Traditional hotel that values providing an excellent level of service. Bedroom and bathroom were very clean and well prepared. The Orangery restaurant is well worth a visit with a good choice of courses available for dinner matched by an excellent drinks menu. Breakfast is cooked to order.
Stayed in September 2024
Reviewed: 1 October 2024
Solo
United KingdomOnly one criticism I could levy was some large cobwebs in the corners of the room.
Breakfast and the breakfast staff were both exemplary. Nicest eggs benedict I've had in years!
Stayed in September 2024
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