All good

It's good@

Stayed in May 2024

Theres a mix of rooms that are new and refferbed and older styled rooms that dont have a smart tv and are very dated. Its quite unfair as you get charged the same amount of money.

I enjoy staying at the spa when im in TW for work. It has a gym which is not great but better than no gym at all. Air con and smart tv are great!

Stayed in April 2024

The room is right next to the road, it changes the mood of "spa". The bed is on the hard side. The spa pool has a very loud fan which is a bit annoying. I ordered well done slow cook rump steak roast dinner, my bf had it medium. Along with the disappointing roast potatoes, my beef looked like charcoal, tasted dry. one of the worst roast dinner I ever have.I would highly recommend a medium if you can. Also, the portion is also small. 4 pieces of mini steak slices

The room is quite spacious, the shower is very comfortable. The bed is in good size too. The spa pool is smallish good looking with nice shower/changing room. It also has different time slot for kids and adults. The restaurant overlook the beautiful garden

Stayed in May 2024

Decent sized rooms and great breakfast. Bar was well stocked and quite reasonably priced!

Stayed in April 2024

well appointed, tastefully decorated, well maintained, clean & tidy; good location for our requirements

Stayed in April 2024

The only think that could have been improved was, although we had a 'cosy room' it was not as modern as the pictures on the website or the ones we saw when housekeeping were cleaning and could see in.

The hotel staff were super friendly and helpful. The main areas of the hotel looked modern, but also classic. Lots of comfortable areas to sit. Great location, just outside the main part of Tunbridge Wells - only a 10 minute walk in. This meant very green and quiet.

Stayed in May 2024

Very little to gripe about. The cable on the hair dryer provided in the room could have been longer, or the hair dryer installed closer to the mirror (or vice versa) - using it while looking in the mirror resulted in a constant tug-of-war for my wife! That aside, couldn't fault anything.

Friendly, helpful staff on reception. and both check in and check out very fast and efficient. Free car parking. Very well cooked breakfast and a good choice of freshly cooked dishes, served quickly. Room was clean, comfortable, and well equipped. A/c was efficient. Plenty of soft towels in the bathroom. Grounds were well-maintained and plenty of seating provided. Location was good - just a short, enjoyable walk through parkland to the centre of town (15 to 20 mins).

Stayed in May 2024

The air conditioning kept going on and off all night and kept me awake a bit (told the lady on reception in the morning so it can be resolved for future guests)

Fantastic spa experience, and great room service (food was lovely and delivered quickly). Room was a good size and comfy. The staff at reception were really friendly also.

Stayed in May 2024

Each and every member of staff with cheerful friendly knowledgeable and kind. Olivia at reception made sure I had everything I needed in a kind considerate and understated way. I loved the pool and went three times which helped my body immensely. I would recommend the spa hotel for a special occasion break. We were very impressed Many thanks to all concerned

Stayed in May 2024

Nothing.

The location was close to town, good parking and beautiful gardens. We had rooms close to each other.

Stayed in May 2024

Coffee was awful but was at an additional cost. Pillows were far too hard and no alternatives were available that were an improvement. No fridge in our room but we needed one for medicine. Lift was not really clean.

Breakfast as fair. Other meals were very good. Staff were all lovely.

Stayed in May 2024

The room (303) was in a loft, it was small with some sort of ridiculous and uncomfortable seat stuck in the middle of it. And it was up far too many stairs for my old knees.

Most staff were attentive, professional and worked hard and with a smile on their face. The young man waited on our 100th birthday celebrations personified that.

Stayed in May 2024

Bed & pillows uncomfortable

Beautiful setting. Very friendly staff

Stayed in May 2024

Didn’t realise just how small a double bed is. Not sure if they have a kings bed option, but if they do, would highly recommend.

Staff were great, it’s was super clean, good location. The best bit was the swimming pool and spa area.

Stayed in May 2024

The bedroom, far too much furniture, so such a tiny room and no thought on layout. You tea and coffee on a table with no plug socket next to it. The rooms are extremely hot on the 3rd floor. Not wanting to clean the rooms….i get no new towels, but I disagree with not checking to see if water has been used. Having to ask for water wasn’t great. I don’t expect to have to do that in a hotel of this standard. I don’t like having to book for breakfast, especially when you do, you wait 30mins before your coffee arrives. The ladies who arrived 20mins after us, got their coffee and breakfast before us.

I like the gardens, tennis courts, bar and reception area. The style of the rooms.

Stayed in May 2024

Our room was painted all over in sage green, which made it quite dark an a bit depressing. The decoration may be fashionable, but as it was so dark and not to all tastes. Dining in the restaurant is a bit on the expensive side.

A really nice hotel and in a great location, close to the Pantiles, but quite a way from the centre of town. The staff were very friendly, helpful and welcoming .

Stayed in May 2024

All good. Some staff were better than others.

Stayed in May 2024

I've stayed here several times now and the rooms are very hit or miss. Some are recently refurbished and are very pleasant with a luxurious feel, whilst others are old, tired and depressing. My review score is based on the nice room I experienced this time. The old rooms would score a lot lower.

Fantastic room and great facilities in a very characterful building and grounds. Breakfast is excellent and served in a nice setting. The pool facilities are a nice addition.

Stayed in March 2024

For a £225 rom. No fridge in the room

Good swimming pool

Stayed in May 2024

None

Location

Stayed in May 2024

The room didn't have a kettle to make a hot drink.

The staff was nice and polite.

Stayed in April 2024

There wasn't anything we paticularly didn't like

A beautiful hotel. We enjoyed the facilities ie: the swimming pool with relax chairs. Room was spacious. Food was enjoyable and staff friendly and helpful

Stayed in May 2024

The spa area became very busy with noisy, lively young children in the afternoon. On the hotel details on Booking.com it does not say that children are welcome. Booking a Spa Hotel you would presume it will be a relaxing break. The children were not even quiet; one was screaming because he was afraid of water! We had to leave in the end as it was like a children's swimming pool.

The rooms were spacious and spotlessly clean. The breakfast was good; special mention to the breakfast host lady; very friendly and chatty

Stayed in April 2024

The only thing that we were disappointed with was our dinner, the dining area was pleasant and so were the the staff, the portions of the food however were tiny, none of us have huge appetites but although it tasted nice there simply wasn’t enough of it and it was overpriced. So we decided not to have breakfast the next morning. A real shame as it was the only thing that disappointed us!

The hotel was lovely, well maintained and it was as good as my last stay four years ago. The spa was very enjoyable, clean and not too busy. Though expensive the treatments were a high quality with good therapists, we were on a girls spa weekend and had a lovely experience!

Stayed in April 2024