Loved everything! Only criticism… The complimentary hot chocolate in reception was watery and not chocolatey enough.

Pristine and pretty decor

Stayed in April 2024

Main desk and staff disinterested which lets the hotel down. Bedroom service disappointing - missed on first day and came very late second day despite polite requests.

Fantastic location, next to Edinburgh Waverley station with its own entrance opposite station exit at street level. Royal Mile, Princess Street etc short walking distance. Rooms well equipped, in very good decor and look recently by refurbishment

Stayed in April 2024

Great location - lovely rooms. Multi generational family trip so we had 2 rooms. Would stay here again as just around the corner from the Royal Mile

Stayed in March 2024

Rather tricky to find what entrance to use with several on option. ended up taking the stairs that were multiple flights to find a lift next to them after our stay.

Clean, tasteful decor. Hotel was pretty and room was very comfortable with added extras like ghd hair dryer and straighteners.

Stayed in April 2024

Nothing, it was all good.

Great Location. Attentive staff.

Stayed in January 2024

Great location, easy to pop back to the room If you want a quick rest or change of clothes. Central to the tourist highlights, quiet.

Stayed in April 2024

Everything was great

Very good Very pleased to stay 😀

Stayed in February 2024

Ongoing work on road Waverley bridge

Room impressive bed great and breakfast great. Very central and particularly great if you come by train

Stayed in March 2024

No negatives

Adult daughter, two teen daughters and I loved the exterior and interior design, architecture and decorating. Staff were all exceptional. Ate in breakfast hall and cafe several times- all meals excellent. Perfect location to train station and everything we wanted to do.

Stayed in March 2024

Front desk staff weren’t as organized as they could have been. They called to tell me we had things in our room after check out and asked when we were leaving after my husband had already pre-arranged and paid extra for a late check out. Elevator is tiny and hotel is layout is confusing to navigate.

Location was near train station and restrairants. Rooms were comfortable, spacious and nicely decorated. Breakfast manager was courteous and went out of his way to provide me with gluten free scones.

Stayed in March 2024

The rooms are really big with lovely windows, bathrooms are very clean and especially the shower area is super nice

Stayed in March 2024

The roadworks on north bridge are annoying but it is out of the hotels control. A coffee machine in standard room would be great but understand the need for perks of the upgrade.

The location is great. It feels like a special place. The room was brilliant. Quiet, comfortable, clean and a bit more luxurious than similarly priced places. Alternative entrance from Waverley.

Stayed in March 2024

The room was cold and even if the heat was turned up it was still cold.

The room size and amenities. Charlie the door man was very helpful. The location is very good for walking to explore Edinburgh. Front desk staff were helpful and courtious.

Stayed in March 2024

What an absolutely gorgeous hotel! we loved our room, the Deluxe Suite. It had everything we needed and was absolutely stunning! The staff were also so lovely!

Stayed in March 2024

Bar closed early at 10pm and had to take drinks to room.

Room comfort.

Stayed in March 2024

Nothing it was beautiful.

Everything!

Stayed in March 2024

Lovely service at check-in. The hotel is just by the train station, so you can drop off your bags as soon as you get in!

Stayed in March 2024

Bathroom was quite cold.

Location, breakfast was great, room was amazing, very clean.

Stayed in March 2024

The bed was too firm for me but my husband thought it was fine.

A beautiful hotel with helpful staff and a lovely restaurant.

Stayed in March 2024

Disappointed with the room as no aspect . Also upgrade wasn’t advised so was a disappointing start. Was moved up a floor but felt too closed in when looking out at walls mostly

Very close to Waverley Stn

Stayed in March 2024

Overall a bit disappointed, no value for money... The room was nice, but smaller than we expected. There was a window, but so high that we could not really see anything but the sky. The breakfast was a disappointment. It wasn't as varied as you could expect from a hotel who markets itself as "luxury" hotel. Besides the Scottish breakfast (small buffet of bacon, beans, haggis, tomatoes, mushrooms, sausages, eggs) only couple of bread options (toast and ordinary loaf), couple of hams, no cheese for the bread, no vegetables really (tomatoes, olives...), coffee was cold and tasted like water. There was some berries and fruits, they were fresh and nice! There was also a different information about the breakfast's time, hotel informed 7, but it started 7.30 (weekend). The staff at the breakfast was not very helpful and seemed a bit incompetent. We weren't so bothered by the lack of options, but more by how everything was a bit dry, cold and the atmosphere was not inviting at all.

The location of the hotel is fantastic and the building itself is beautiful with lots of history. The hotel front desk staff was very friendly and helpful. The bathroom and shower was nice.

Stayed in March 2024

Clean room. good location. good breakfast

Stayed in March 2024

Slight stained carpets in room and hallways

Lovely hotel on great and convenient location Amazing helpful staff Smelt amazing - we bought all the Arran aromatic toiletries before we had even left

Stayed in March 2024

Came at the time the room should’ve been ready, however ended up waiting 45 minutes in the lobby

Clean, smart, friendly staff, open fire in lobby, great location

Stayed in March 2024

Cant think of one thing

Everything! The location, the kindness and care of the staff, the room, the facilities.. absolutely everything

Stayed in January 2024