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  5. Reviews of The Scotsman Hotel

Reviews of The Scotsman Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

20 North Bridge, Old Town, Edinburgh, EH1 1TR, United Kingdom

#37 of 170 hotels in Edinburgh

Guests' Choice

Review Score

Based on 3393 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.0

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 6, 2024

    10
    Very nice and pricey accommodations
    • Leisure trip
    • Family with young children
    • Reporter Twin or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    The room was nicely updated and very comfortable. It is also right across the street from the train station, which was convenient.

    Stayed in May 2024

  • Reviewed: June 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Reporter Twin or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very kind and helpful people at the reception (Marcio an the concierge who gave us good information about the restaurants).

    Stayed in June 2024

  • Reviewed: June 5, 2024

    10
    LOVELY hotel and ideally located.
    • Leisure trip
    • Group
    • Reporter Twin or Double Room
    • Stayed 2 nights

    Nothing. It was perfect.

    This hotel is CONVENIENTLY located right outside of the train station. Like, literally across the street from the exit. It couldn't be more perfect. You'd think with it being so close, it would be noisy but far from it, it's very quiet. The room was stunning and we had a bottle of champagne and chocolates waiting when we arrived in the room. We ate dinner downstairs in the restaurant and Callum, our waiter, was delightful and friendly. Lovely guy. We stayed two nights and had a sit down breakfast for one morning. The next day we had an all day tour of the highlands and Loch Ness so didn't have time to sit down and eat a breakfast but they did pack up fruit and snacks for us to grab on the way to our trip pickup point. Excellent hotel and not far from the castle or the Royal Mile shops and restaurants.

    Stayed in May 2024

  • Reviewed: June 4, 2024

    10
    Fabulous, and special thanks to Emma for helping us out with another nights stay when our train was cancelled, she was b
    • Leisure trip
    • Couple
    • Director Twin or Double Room City View
    • Stayed 2 nights
    • Submitted from a mobile device

    The Scotsman is a beautiful hotel & close to everything.

    Stayed in May 2024

  • Reviewed: June 4, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Feature Twin or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff when they lose my luggage

    Location but thier were some constructions in the area which make the entrance not clear. The size of the room . The breakfast butef pastries

    Stayed in May 2024

  • Reviewed: June 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Feature Twin or Double Room
    • Stayed 3 nights

    Water pressure in the shower not great, paint on walls a little worn but neither was a deal-breaker!

    We had the apartment-sized room with a separate living room and dressing room, GREAT size, high floor so very quiet, espresso machine, closets, snacks, perfect location just on the bridge in the middle of everything but not right on the busiest street so again, lower noise, super friendly and helpful staff, loved it and would definitely stay again!

    Stayed in June 2024

  • Reviewed: June 3, 2024

    10
    The best hotel we have stayed in
    • Leisure trip
    • Couple
    • Director Twin or Double Room City View
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed here for our wedding night and I can confidently say it has been the BEST hotel experience I have ever had. The staff were exceptional from helping me organise a room to get ready for the wedding day with my wedding party, and we received the most amazing gift of being upgraded to the penthouse. This stay made our wedding. The service was exceptional and allowed us to focus on the wedding day and have a gorgeous day after. The room was incredible, clean, gorgeous and the View! Thank you to all of the staff at The Scotsman, we cannot express our gratitude in words.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    9.0
    very comfortable, , great restaurant, enjoyed the jazz
    • Leisure trip
    • Family with young children
    • Reporter Twin or Double Room
    • Stayed 1 night

    great location stunning building

    Stayed in June 2024

  • Reviewed: June 3, 2024

    10
    Absolutely top notch service. Ivor is friendly and so helpful!
    • Leisure trip
    • Couple
    • Feature Twin or Double Room City View
    • Stayed 1 night
    • Submitted from a mobile device

    Spacious room with a perfect blend of the heritage and the current. Beautifully done.

    Ivor and all staff very polite, caring, patient and offered advice. One of the best environments and amenities ever!

    Stayed in May 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Reporter Twin or Double Room
    • Stayed 1 night

    Impossible to open the window to get some fresh air.

    Very pleasant hotel with a great restaurant. Close to everything.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    7.0
    All in all excellent
    • Leisure trip
    • Couple
    • Headline Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Housekeeping poor

    Room size and quality was excellent Over was an amazing help to us checking out and catching the train

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    Old time charm with updated convenience.
    • Leisure trip
    • Couple
    • Director Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was ideal for public transportation as well as being close to The Royal Mile. Easy walking distance to many shops, restaurants and sites.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    Excellent location in a fabulous hotel
    • Leisure trip
    • Couple
    • Director Twin or Double Room City View
    • Stayed 3 nights
    • Submitted from a mobile device

    We truly liked everything

    The Scotsman was in an excellent location, just off the Royal Mile. The staff was great, our room was very well appointed, and breakfast was very good. We ate in the Grand Cafe and our dinner was delightful.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Director Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent location, wonderful staff, comfortable room

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    Lovely experience and location
    • Leisure trip
    • Family with young children
    • Director Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The housekeeping and room service were both inaccessible (most of the times they wouldn't pick up) and slow (when we finally got through). Considering how great the rest of the experience was, this was a big flaw.

    Excellent location. Right next to the station and close to all the major tourist spots. Done up really well - tasteful and aesthetic. Rooms were comfortable and roomy, loved the little lookout! Small touches like the whisky samples made a difference Front desk staff was very warm and helpful

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Beautiful hotel and perfect location. We came by train and it was so convenient.
    • Leisure trip
    • Couple
    • Feature Twin or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We wanted twin beds which they provided but I was afraid to turn over and fall off. They were very narrow. Other than that it was superb! Quiet, love the pillows and the huge bathroom and the room was very spacious. Lots of closet space

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Very nice
    • Leisure trip
    • Couple
    • Director Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing really , but pricey but it was lovely

    Position ! Perfect

    Stayed in May 2024

  • Reviewed: May 28, 2024

    10
    Elegant and comfortable with attentive and caring staff.
    • Leisure trip
    • Couple
    • Director Twin or Double Room City View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing!

    The overall property is beautiful - stunning reception area, the Grand Cafe was equally as beautiful and the rooms were incredible. Everything was elegant and stylish but not at the expense of comfort.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Director Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Carpets were very dirty.

    Stayed in May 2024

  • Reviewed: May 23, 2024

    10
    We loved our stay.
    • Leisure trip
    • Family with young children
    • Feature Twin or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Main entrance was not visible/accessible from street

    The Scotsman was centrally located, contained exquisite lodgings and amenities and the staff were truly exceptional in all aspects.

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Lovely friendly & central hotel
    • Leisure trip
    • Couple
    • Reporter Twin or Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast provides an excellent choice of food but the hot buffet could be better (not in terms of choice which was excellent, but it was dried out at 9am, possibly cooked very early).

    Location is excellent. The rooms are very comfortable, cafe is lovely and staff are exceptionally friendly and helpful.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Great location
    • Leisure trip
    • Couple
    • Reporter Twin or Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The cafe/dining was ok, not great. The dining room itself was pretty but service and food options (vegan/vegetarian) limited

    Very friendly staff

    Stayed in May 2024

  • Reviewed: May 21, 2024

    10
    Lovely stay. Quiet and comfortable. Thanks to the staff for my surprise with a bottle of Prosecco and chocolates for my
    • Leisure trip
    • Couple
    • Reporter Twin or Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The renovation of the north bridge hides the hotel entrance. The lobby is small and congested at times x

    Beautiful refurbishment

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    Perfect location, friendly caring staff. The city view bedrooms with turret are superb.
    • Leisure trip
    • Family with young children
    • Director Twin or Double Room City View
    • Stayed 2 nights

    It' a pity that there is no public reception/lounge area to sit in. However, the large bar is very comfortable and good.

    Our rooms were superb. We loved the turret area in the bedrooms, it had a table and chairs with views out over the city centre etc. The location is perfect as city centre.

    Stayed in April 2024

Showing 1 - 25

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