No tv cable. Light in bathroom didn’t work. No switch from shower to bath

Stayed in August 2024

Room in need of some TLC, ceiling fan didn’t work, towel rail hanging off, toilet seat was broken. Had tea making facilities but no socket, had to move kettle across other side of room and stand in on the floor. Cleanliness needs improving, beds were clean but window chill and skirting boards don’t get cleaned.

Location was perfect for Hyde park.

Stayed in July 2024

Door was open when got there, managed to get it locked but then couldn't unlock it so didn't feel safe to use - luckily I went with family who were in another room so ended up staying in there instead! It needed a really good clean!! The kettle was unusable Tv didn't work Limited plug sockets

The location was fantastic! Staff were friendly and polite Great value for money Quiet at night

Stayed in July 2024

Lift not good so walking up 4 flights of stairs. Building in a bad state of repair. Room on top floor and small. However everything worked, and basically clean.

Location is good.

Stayed in July 2024

felt like i was in a horror story

easy to get too

Stayed in July 2024

Needs cleaning and renovating bathroom terrible

Staff great

Stayed in July 2024

The property and decor is very dated, there are very few facilities, the bed was uncomfortable but most disappointing was the lack of cleanliness. Our basement room had multiple cobwebs on the ceiling and the radiator under the window had months, if not years, worth of dust and cobwebs within it.

The ladies on reception were incredibly friendly and helpful. The location of the hotel is ideal and was perfect for our needs. The linen used on the bed also seemed very clean.

Stayed in July 2024

A working tv and room cleaned properly

The tv in our room didn’t work between the beds there was rubbish on the floor

Stayed in July 2024

Sadly the whole place is badly in need of basic upkeep. I ca understand that the hotel is priced accordingly and that it might be struggling a little financially, but really, there is no excuse for lack of cleaning. The walls and carpets (I didn’t think hotels had carpets any more) are marked and clearly not well vacuumed, if at all. The plumbing was touch-and-go. The room we were first sent too had a dank smell. Luckily we were moved to another room. Oh, and the doors are secured with one flimsy Yale lock, and grubby to boot. It wasn’t the cheeriest experience.

Good location and a once lovely old home. Depending on how close to the entry level your room is, the more spacious it will be. Reception staff were very pleasant and accomodating.

Stayed in June 2024

I booked very last minute as in a couple of hours before check in due to issues with original booking for a different property , otherwise I would not have picked it. Very tired and basic basement room, smelled a bit damp but bedding and towels were fresh and clean. TV didn’t work.

Great location at Marble Arch , 5 minutes walk to Oxford Street and Hyde Park. Large room with double bed and two singles. Friendly reception staff.

Stayed in July 2024

Building was probably beautiful.in its day but its clearly had a long run and in need of a refurb. Flaky paint and tired fixtures and fittings gave a generally drab feel to the room.

Good location. Staff on reception was very friendly on arrival room was clean. Somewhere to sleep but that was about it.

Stayed in July 2024

Hate to say it but what a rubbish hotel, dirty, the sink blocked rooms old and messy, wires all over the place, really poor decor from the 80,s 70s, just a sad place NO BREAKFAST 🤷🤷🤷🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

Close to Hyde park and the staff were really nice , I think sometimes because of the state of the place tbh

Stayed in July 2024

Adequate for price and location. A little time warp! No complaints.

Stayed in June 2024

5 day stay, no fresh towels , no emptying of rubbish bin and no replenishment of tea and coffee. Central overhead light not working and Tv remote reported as not working but not attended until a second follow up with staff

Location of course excellent

Stayed in May 2024

TV didn’t work, no teaspoons on hospitality tray and milks had curdled. Limited supplies. Bathroom in desperate need of refurbishment. Soap dispensers empty.

Quirky. Well located.

Stayed in May 2024

Facilities are poor, bathroom looks very outdated, shower took a long time to heat up and toilet was broken

Fantastic location

Stayed in May 2024

The toilets need to be equipped with the handshower (Shattaf)

The location and the staff

Stayed in May 2024

The room was abit cold at night during my stay in April 2024.

The location is very near to Oxford Street. Can be reached from Heathrow by Elizabeth Line via Bond Street Station.

Stayed in April 2024

Roms very dated and one of our 4 rooms had ants everywhere. Tvs didn't work and shower was useless

Great location. Helpful staff

Stayed in April 2024

Old and dirty, broken shower, window didn't close, 2 bed instead of 3 bed, that were described.

Location

Stayed in March 2024

No warm water in the shower. The beds were bad

Very central

Stayed in March 2024

The staff members. The receptionist. The room.

The location.

Stayed in February 2024

The room didn't have much facilities. I had to ask for towels, soap. The alarm kept ringing from 10pm to 4am. I was not able to sleep. The staff couldn't repair it.

The location, it is very well located place.

Stayed in February 2024

It’s ok for 2 stars Old hotel , but clean rooms

Stayed in January 2024