35 - 35A Great Cumberland Place, Marble Arch, Westminster Borough, London, W1H 7DS, United Kingdom
#977 of 1,016 hotels in London
Guests' ChoiceBased on 663 hotel reviews
5.1Cleanliness
5.3
Comfort
5.6
Location
8.7
Facilities
5.0
Staff
7.2
Value for money
5.8
Free WiFi
7.2
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End of dialog contentReviewed: 13 August 2024
Bill
United KingdomNo tv cable. Light in bathroom didn’t work. No switch from shower to bath
Stayed in August 2024
Reviewed: 9 August 2024
Brian
United KingdomRoom in need of some TLC, ceiling fan didn’t work, towel rail hanging off, toilet seat was broken. Had tea making facilities but no socket, had to move kettle across other side of room and stand in on the floor. Cleanliness needs improving, beds were clean but window chill and skirting boards don’t get cleaned.
Location was perfect for Hyde park.
Stayed in July 2024
Reviewed: 16 July 2024
Emily
United KingdomDoor was open when got there, managed to get it locked but then couldn't unlock it so didn't feel safe to use - luckily I went with family who were in another room so ended up staying in there instead! It needed a really good clean!! The kettle was unusable Tv didn't work Limited plug sockets
The location was fantastic! Staff were friendly and polite Great value for money Quiet at night
Stayed in July 2024
Reviewed: 16 July 2024
Linsey
United KingdomLift not good so walking up 4 flights of stairs. Building in a bad state of repair. Room on top floor and small. However everything worked, and basically clean.
Location is good.
Stayed in July 2024
Reviewed: 15 July 2024
Ilaura
United Kingdomfelt like i was in a horror story
easy to get too
Stayed in July 2024
Reviewed: 14 July 2024
Sophia
United KingdomNeeds cleaning and renovating bathroom terrible
Staff great
Stayed in July 2024
Reviewed: 13 July 2024
Caroline
United KingdomThe property and decor is very dated, there are very few facilities, the bed was uncomfortable but most disappointing was the lack of cleanliness. Our basement room had multiple cobwebs on the ceiling and the radiator under the window had months, if not years, worth of dust and cobwebs within it.
The ladies on reception were incredibly friendly and helpful. The location of the hotel is ideal and was perfect for our needs. The linen used on the bed also seemed very clean.
Stayed in July 2024
Reviewed: 9 July 2024
Kelly
United KingdomA working tv and room cleaned properly
The tv in our room didn’t work between the beds there was rubbish on the floor
Stayed in July 2024
Reviewed: 8 July 2024
Elizabeth
United KingdomSadly the whole place is badly in need of basic upkeep. I ca understand that the hotel is priced accordingly and that it might be struggling a little financially, but really, there is no excuse for lack of cleaning. The walls and carpets (I didn’t think hotels had carpets any more) are marked and clearly not well vacuumed, if at all. The plumbing was touch-and-go. The room we were first sent too had a dank smell. Luckily we were moved to another room. Oh, and the doors are secured with one flimsy Yale lock, and grubby to boot. It wasn’t the cheeriest experience.
Good location and a once lovely old home. Depending on how close to the entry level your room is, the more spacious it will be. Reception staff were very pleasant and accomodating.
Stayed in June 2024
Reviewed: 5 July 2024
Julie
United KingdomI booked very last minute as in a couple of hours before check in due to issues with original booking for a different property , otherwise I would not have picked it. Very tired and basic basement room, smelled a bit damp but bedding and towels were fresh and clean. TV didn’t work.
Great location at Marble Arch , 5 minutes walk to Oxford Street and Hyde Park. Large room with double bed and two singles. Friendly reception staff.
Stayed in July 2024
Reviewed: 4 July 2024
Luke
United KingdomBuilding was probably beautiful.in its day but its clearly had a long run and in need of a refurb. Flaky paint and tired fixtures and fittings gave a generally drab feel to the room.
Good location. Staff on reception was very friendly on arrival room was clean. Somewhere to sleep but that was about it.
Stayed in July 2024
Reviewed: 1 July 2024
Nigel
United KingdomHate to say it but what a rubbish hotel, dirty, the sink blocked rooms old and messy, wires all over the place, really poor decor from the 80,s 70s, just a sad place NO BREAKFAST 🤷🤷🤷🤦🏼♂️🤦🏼♂️🤦🏼♂️
Close to Hyde park and the staff were really nice , I think sometimes because of the state of the place tbh
Stayed in July 2024
Reviewed: 30 June 2024
Tom
United KingdomAdequate for price and location. A little time warp! No complaints.
Stayed in June 2024
Reviewed: 26 May 2024
Jan
Australia5 day stay, no fresh towels , no emptying of rubbish bin and no replenishment of tea and coffee. Central overhead light not working and Tv remote reported as not working but not attended until a second follow up with staff
Location of course excellent
Stayed in May 2024
Reviewed: 24 May 2024
Val
United KingdomTV didn’t work, no teaspoons on hospitality tray and milks had curdled. Limited supplies. Bathroom in desperate need of refurbishment. Soap dispensers empty.
Quirky. Well located.
Stayed in May 2024
Reviewed: 16 May 2024
Richard
United KingdomFacilities are poor, bathroom looks very outdated, shower took a long time to heat up and toilet was broken
Fantastic location
Stayed in May 2024
Reviewed: 11 May 2024
Ali
Saudi ArabiaThe toilets need to be equipped with the handshower (Shattaf)
The location and the staff
Stayed in May 2024
Reviewed: 28 April 2024
Mas
MalaysiaThe room was abit cold at night during my stay in April 2024.
The location is very near to Oxford Street. Can be reached from Heathrow by Elizabeth Line via Bond Street Station.
Stayed in April 2024
Reviewed: 22 April 2024
Danielle
United KingdomRoms very dated and one of our 4 rooms had ants everywhere. Tvs didn't work and shower was useless
Great location. Helpful staff
Stayed in April 2024
Reviewed: 1 April 2024
Nataliya
United KingdomOld and dirty, broken shower, window didn't close, 2 bed instead of 3 bed, that were described.
Location
Stayed in March 2024
Reviewed: 10 March 2024
Christer
SwedenNo warm water in the shower. The beds were bad
Very central
Stayed in March 2024
Reviewed: 7 March 2024
Mohammad
KuwaitThe staff members. The receptionist. The room.
The location.
Stayed in February 2024
Reviewed: 19 February 2024
Marta
BrazilThe room didn't have much facilities. I had to ask for towels, soap. The alarm kept ringing from 10pm to 4am. I was not able to sleep. The staff couldn't repair it.
The location, it is very well located place.
Stayed in February 2024
Reviewed: 2 January 2024
Patricia
JerseyIt’s ok for 2 stars Old hotel , but clean rooms
Stayed in January 2024
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