There wasn't anything that I didn't like.

Everything. Location, views, atmosphere, friendly staff, cleanliness of hotel and spa.

Stayed in April 2024

Modern, clean, very large rooms, friendly and helpful staff, nice food.

Stayed in April 2024

Fried cooked breakfast seemed a bit dried up as if it had been sitting around. Some of evening waiting staff appeared to be inexperienced and easily confused. A more varied menu would have been welcomed; eg daily specials. Desserts were particularly limited. Extractor fan in ensuite was noisy and didn't switch off.

Everything was reasonably fresh and spacious. Beautiful views from dining room. Really good continental breakfast. Pleasant walk into Conwy along waterfront. Staff unfailingly friendly and helpful. Cheeseboard excellent.

Stayed in April 2024

Nothing. Loved it all!

The hotel was classy, and the food delicious. The leisure facilities were great, and extremely clean,as were the beautiful rooms.The staff were warm and welcoming and couldn’t do enough for you. The position of the hotel was perfect.. next to the marina, with beautiful views from our bedroom window and from restaurant. Looking forward to going to this wonderful hotel again soon!

Stayed in April 2024

Superb Spa

Stayed in April 2024

Nothing at all- it was all excellent.

Despite being very muddy and unkempt after mountain biking from betws y Coed, we were given a really warm welcome, and the staff went out of their way to make sure we could store our bikes safely for the duration of our stay.

Stayed in April 2024

Location and standards

Stayed in April 2024

A beautiful hotel with everything you could want and more,set in a stunning location.

Stayed in April 2024

Can be expensive for meals

The room big and clean

Stayed in April 2024

nothing

the location is stunning and facilities excellent. Staff were very friendly and helpful, we really enjoyed the lounge area beside the restaurant and the food was delicious

Stayed in April 2024

Nothing!

Hotel was great! We had a wonderful time.

Stayed in April 2024

Limited access to spa, food was bland

Ambiance

Stayed in April 2024

Beautiful bright tastefully decorated hotel. The food at the Ebb &:Flow Restaurant was excellent. Spa & gym facilities great. Room a lot bigger than I expected

Stayed in April 2024

The bad weather prevented us from appreciating the location!

An excellent hotel in a beautiful location. We had a spacious bedroom with a large bathroom, although there should be a grab rail in the bath/shower . Breakfast was good although the choice of cereals could have been greater. The evening meal was excellent -good choices, well presented.

Stayed in April 2024

N/a

Beautiful hotel in a superb location . We had a lovely view of the estuary . The staff and food was lovely .

Stayed in April 2024

Insufficient number of reception staff at key times led to delays on check in, check out and enquiries. Location is cut off by railway line, allow time for delays waiting at level crossing.

Clean, smart, modern spa hotel in a marina location with fine views over Conwy estuary. Reasonable restaurant but quite pricey. Good free parking.

Stayed in April 2024

Not enough staff in dining room. Staff a bit off hand. Hotel looking a bit dated in places. Spa hours.

The location Reception staff very polite.

Stayed in April 2024

Nothing to dislike.

Hotel was overlooking the harbour, our room had a wonderful view and we could see Conwy castle. Room was well decorated and comfy. Had a fridge and tea/coffee essentials. Lots to see and do in the local area. Spa was great. All staff friendly and helpful.

Stayed in April 2024

Location, great food ,great service,

Stayed in April 2024

There was absolutely nothing that we didn't like.

The room was fantastic and such a beautiful view. Gorgeous surrounding scenery, great facilities, and the staff are absolutely fantastic. They went above and beyond to make mine and my wife's stay an experience to remember. With short notice, they prepared extras for a birthday surprised which made my wife very happy. The staff also called me on several occasions to keep us updated about our spa treatments and even managed to book us both together to make it that more special for me and my wife. 100% will be staying here again and hopefully next time for longer because it felt like a home away from home due to the exceptional staff being so friendly and caring. Many thanks to you all for such a beautiful stay, exceptional hospitality, and great memories.

Stayed in April 2024

Nothing

Beautiful location on the water overlooking Conwy Castle. Kids love the pool, sometimes have it to ourselves which is an added bonus.

Stayed in April 2024

Not enough pool time for children! Not enough pool and sauna time for adults! Guest's shouldn't need to pay extra to use pool and sauna it should be inclusive in the booking! Especially when you're paying in excess of £500 for 2 nights.

Beautiful view excellent restaurant! Staff were friendly and very helpful 🙂

Stayed in April 2024

Breakfast rushed

Location excellent

Stayed in April 2024

A month before we arrived, we confirmed by email that we were bringing our dog. We then received a phone call on the day of arrival asking if we were bringing a dog. The subsequent check in wasn't straightforward and took longer than usual. At times, staff on the bar weren't very attentive. It's a shame that the pool area can't be used for free at all times as a resident.

We've stayed here before and love the location. Right on the water and walking distance into Conwy. The Deganwy train stop is nearby and makes travel into Llandudno without the car very easy. Breakfast was a real highlight - hot food cooked to order and all staff excellent!

Stayed in April 2024

Breakfast very good. Glass of fizz should have been available at a hotel of this standard

Stayed in April 2024