Deganwy Quay, Conwy, LL31 9DJ, United Kingdom
#7 of 15 hotels in Conwy
Guests' ChoiceBased on 2523 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 26 May 2024
Darren
United KingdomLovely friendly staff. Food was excellent
Stayed in May 2024
Reviewed: 25 May 2024
Fairhall
United KingdomThe food menu,lunch and evening it didn't8 change over the four days we were there.not a good choice of food.had fish and chips one night it was cold. Had risotto another very stodgy. Breakfast on the whole was very good.only choice of a few cereal and thought the fruit would be better.
Everything
Stayed in May 2024
Reviewed: 24 May 2024
Gabriela
United KingdomEverything was perfect…
Stayed in May 2024
Reviewed: 20 May 2024
Angela
United KingdomThe room was large, clean and the bed comfortable, breakfast was very good as was services and the view across to conwy was excellent.
Stayed in May 2024
Reviewed: 17 May 2024
Deborah
United KingdomEverywhere was spotless clean , views from out room were amazing we will definitely be back 🤗
Stayed in May 2024
Reviewed: 16 May 2024
Margaret
United KingdomThe staff were very friendly and welcoming , explaining the breakfast very well
Stayed in May 2024
Reviewed: 13 May 2024
Paul
United KingdomService in bar area was very slow. Food in restaurant was served very quickly between courses even though ee had asked for a few minutes between courses
Stayed in May 2024
Reviewed: 12 May 2024
Emma
United KingdomOur room was uncomfortably hot and there was no air con available.
The location and the facilities, including the spa and the restaurants/bar were all very good. It was very clean throughout. Most of the staff team were polite and helpful.
Stayed in May 2024
Reviewed: 12 May 2024
Kelly
United KingdomNothing
We were given a free upgrade to a suite. Food was delicious, staff friendly
Stayed in May 2024
Reviewed: 11 May 2024
Malcolm
United KingdomNo WiFi in our room. Sink waste required attention of plumber.
Modern and functional
Stayed in May 2024
Reviewed: 11 May 2024
Matthew
United KingdomAll the facilities were great as well as the service. Only thing for me is the times available for the complimentary use of the spa. For the money paid I would have hoped to have had the use any time of the day. Other than that it was faultless!
Stayed in May 2024
Reviewed: 9 May 2024
Kenneth
United KingdomDinner in the Cove Bar not quite to the high standards of the Ebb and Flow Restaurant. The restricted hours for hotel guests using the swimming pool a bit inconvenient unless prepared to pay £25 each for flexible times.
Lovely large sea-view room with very large comfortable bed. Very peaceful. Gorgeous location overlooking River Conway and with views of Conwy Castle in the distance. Lovely swimming pool and Spa.
Stayed in May 2024
Reviewed: 9 May 2024
Emma
United KingdomN/a
Spotless staff were fabulous Very attentive. Food was lovely
Stayed in May 2024
Reviewed: 7 May 2024
Sally
United KingdomReally lovely location, beds were comfy and staff were friendly. We loved our stay 😊
Stayed in May 2024
Reviewed: 7 May 2024
Jade
United KingdomLocation was great with amazing views hotel was clean
Stayed in May 2024
Reviewed: 7 May 2024
Yasmin
United KingdomLoved the spa facilities
Stayed in May 2024
Reviewed: 7 May 2024
Janette
United KingdomNothing
Beautiful location with views of Conwy Castle.
Stayed in May 2024
Reviewed: 7 May 2024
Patrick
United Kingdomrooms could of been cleaner. Restaurant understaffed so some things missed or forgot about or took a long time. Ordered chips but they didn't arrive, orderd a glass of wine came at the end of the meal.
room, views, spa
Stayed in May 2024
Reviewed: 7 May 2024
Olga
United KingdomPool was not heated Spa: Certain hours are free or you have to pay
Sea view from the bar
Stayed in May 2024
Reviewed: 6 May 2024
Brian
United KingdomLift not working on arrival Electric connector cover fell off
Excellent room good breakfast
Stayed in May 2024
Reviewed: 5 May 2024
Walker
United KingdomThe carpet wasn't vaccuumed before our arrival or during our two night stay.
The view over the water was calm and relaxing.
Stayed in May 2024
Reviewed: 5 May 2024
Emma
United KingdomGreat location, great breakfast, comfortable room
Stayed in April 2024
Reviewed: 5 May 2024
Leanne
United KingdomFamily swim time is not long enough, it needs to be about 1 1/2 hours long not 45 minutes.
The hotel and spa are fantastic. Cove bar was perfect to relax and have a family meal. Staff very attentive and helpful.
Stayed in May 2024
Reviewed: 3 May 2024
John
United KingdomThere was absolutely nothing to dislike.
The staff, facilities and ambience of the hotel and Spa Facilties were all excellent and of a very high standard going above and beyond our expectations.
Stayed in May 2024
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