Deganwy Quay, Conwy, LL31 9DJ, United Kingdom
#7 of 16 hotels in Conwy
Guests' ChoiceBased on 2556 hotel reviews
8.8Cleanliness
9.3
Comfort
9.3
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.2
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Eileen
United KingdomSuperb Spa
Stayed in April 2024
Reviewed: 20 April 2024
Stephen
United KingdomNothing at all- it was all excellent.
Despite being very muddy and unkempt after mountain biking from betws y Coed, we were given a really warm welcome, and the staff went out of their way to make sure we could store our bikes safely for the duration of our stay.
Stayed in April 2024
Reviewed: 18 April 2024
Stuart
United KingdomLocation and standards
Stayed in April 2024
Reviewed: 17 April 2024
Kate
United KingdomA beautiful hotel with everything you could want and more,set in a stunning location.
Stayed in April 2024
Reviewed: 16 April 2024
Elizabeth
United KingdomCan be expensive for meals
The room big and clean
Stayed in April 2024
Reviewed: 16 April 2024
Jean
United Kingdomnothing
the location is stunning and facilities excellent. Staff were very friendly and helpful, we really enjoyed the lounge area beside the restaurant and the food was delicious
Stayed in April 2024
Reviewed: 14 April 2024
Mark
United KingdomNothing!
Hotel was great! We had a wonderful time.
Stayed in April 2024
Reviewed: 14 April 2024
Chamena
United KingdomLimited access to spa, food was bland
Ambiance
Stayed in April 2024
Reviewed: 14 April 2024
Taplin
United KingdomBeautiful bright tastefully decorated hotel. The food at the Ebb &:Flow Restaurant was excellent. Spa & gym facilities great. Room a lot bigger than I expected
Stayed in April 2024
Reviewed: 14 April 2024
Frank
United KingdomThe bad weather prevented us from appreciating the location!
An excellent hotel in a beautiful location. We had a spacious bedroom with a large bathroom, although there should be a grab rail in the bath/shower . Breakfast was good although the choice of cereals could have been greater. The evening meal was excellent -good choices, well presented.
Stayed in April 2024
Reviewed: 13 April 2024
Lynne
United KingdomN/a
Beautiful hotel in a superb location . We had a lovely view of the estuary . The staff and food was lovely .
Stayed in April 2024
Reviewed: 13 April 2024
James
United KingdomInsufficient number of reception staff at key times led to delays on check in, check out and enquiries. Location is cut off by railway line, allow time for delays waiting at level crossing.
Clean, smart, modern spa hotel in a marina location with fine views over Conwy estuary. Reasonable restaurant but quite pricey. Good free parking.
Stayed in April 2024
Reviewed: 12 April 2024
Hannah
United KingdomNot enough staff in dining room. Staff a bit off hand. Hotel looking a bit dated in places. Spa hours.
The location Reception staff very polite.
Stayed in April 2024
Reviewed: 12 April 2024
Liz
United KingdomNothing to dislike.
Hotel was overlooking the harbour, our room had a wonderful view and we could see Conwy castle. Room was well decorated and comfy. Had a fridge and tea/coffee essentials. Lots to see and do in the local area. Spa was great. All staff friendly and helpful.
Stayed in April 2024
Reviewed: 12 April 2024
Fleming
United KingdomLocation, great food ,great service,
Stayed in April 2024
Reviewed: 12 April 2024
Power
United KingdomThere was absolutely nothing that we didn't like.
The room was fantastic and such a beautiful view. Gorgeous surrounding scenery, great facilities, and the staff are absolutely fantastic. They went above and beyond to make mine and my wife's stay an experience to remember. With short notice, they prepared extras for a birthday surprised which made my wife very happy. The staff also called me on several occasions to keep us updated about our spa treatments and even managed to book us both together to make it that more special for me and my wife. 100% will be staying here again and hopefully next time for longer because it felt like a home away from home due to the exceptional staff being so friendly and caring. Many thanks to you all for such a beautiful stay, exceptional hospitality, and great memories.
Stayed in April 2024
Reviewed: 11 April 2024
Joann
United KingdomNothing
Beautiful location on the water overlooking Conwy Castle. Kids love the pool, sometimes have it to ourselves which is an added bonus.
Stayed in April 2024
Reviewed: 11 April 2024
Kevin
United KingdomNot enough pool time for children! Not enough pool and sauna time for adults! Guest's shouldn't need to pay extra to use pool and sauna it should be inclusive in the booking! Especially when you're paying in excess of £500 for 2 nights.
Beautiful view excellent restaurant! Staff were friendly and very helpful 🙂
Stayed in April 2024
Reviewed: 11 April 2024
Norma
United KingdomBreakfast rushed
Location excellent
Stayed in April 2024
Reviewed: 11 April 2024
Karen
United KingdomA month before we arrived, we confirmed by email that we were bringing our dog. We then received a phone call on the day of arrival asking if we were bringing a dog. The subsequent check in wasn't straightforward and took longer than usual. At times, staff on the bar weren't very attentive. It's a shame that the pool area can't be used for free at all times as a resident.
We've stayed here before and love the location. Right on the water and walking distance into Conwy. The Deganwy train stop is nearby and makes travel into Llandudno without the car very easy. Breakfast was a real highlight - hot food cooked to order and all staff excellent!
Stayed in April 2024
Reviewed: 10 April 2024
Reece
United KingdomBreakfast very good. Glass of fizz should have been available at a hotel of this standard
Stayed in April 2024
Reviewed: 10 April 2024
Susan
United KingdomNothing really
Spacious lounge and bar area. Spacious bedroom and bathroom. The locality, free parking. The food was delicious. The staff were very friendly.
Stayed in April 2024
Reviewed: 9 April 2024
Nathan
United KingdomMy one singular complaint about the entire experience would be the lack of temperature control in the room - no Air Conditioning or ventilation meant that the room was quite warm most nights.
What an exceptionally beautiful hotel. The staff were amazing, the pool & spa facilities were equivalent to many hotels 4x the price, and the view of the castle from our room was fantastic.
Stayed in April 2024
Reviewed: 8 April 2024
Dawn
United KingdomBar staff were slow with iPads to order took forever
Excellent
Stayed in April 2024
Reviewed: 8 April 2024
Hill
United KingdomWe had a small dog and was charged 50 pounds for two nights stay which I thought was far to expensive for a small dog.
I like all about the hotel
Stayed in April 2024
Redlands, USA
Gdańsk, Poland
Naousa, Greece
Agia Pelagia, Greece
Ribera del Fresno, Spain
Lusaka, Zambia
Hualien City, Taiwan
West End, Honduras
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content