Mildenhall Road, Bury Saint Edmunds, IP32 6EH, United Kingdom
#9 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 938 hotel reviews
6.6Cleanliness
7.4
Comfort
7.3
Location
8.1
Facilities
6.8
Staff
7.9
Value for money
6.8
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 18, 2024
David
United KingdomBasic and limited breakfast
Spacious room/bathroom
Stayed in September 2024
Reviewed: September 12, 2024
Michael
United KingdomCold showers, only got hot once
Tv had all the Netflix and prime channels, decent breakfast, nice room
Stayed in September 2024
Reviewed: September 9, 2024
Ann
United KingdomVery nice breakfast. Nice room.
Stayed in September 2024
Reviewed: September 9, 2024
Dominic
United KingdomThe decor is tired. The carpet needs a deep clean ( dubious looking stains on bedroom carpet). The shower head sprayed in multiple directions as the jets are blocked. Sealant round bathroom floor was adrift. Floor in restaurant was dirty. Knives and forks were not clean. Run out of local street maps. Air conditioning units in breakfast room are filthy. Staff were laying tables for lunch before breakfast service had even finished this reducing the amount of available tables.
This was an average hotel. Just needed a bed and breakfast for one night. Didn't expect much and so wasn't disappointed.
Stayed in September 2024
Reviewed: September 3, 2024
Chris
United KingdomRoom sorely in need of a renovation, and water was turned off on the second day
Location was great, staff were great
Stayed in September 2024
Reviewed: September 1, 2024
Jason
United KingdomLocation and nice vibe.
Stayed in September 2024
Reviewed: September 1, 2024
Keith
United KingdomThe recdeption was not manned, and even after check in time the hotel theoretically tried to use a computerised self-check in.. it was not working , and the man who dealt with booking peole in was friendly and helpful. I stayed 2 nights including a Saturday in August, and discovered that there was a very loud event in the hotel until late. I would probably have booked elsewhere had I been warned.
I booked a double room for myself, but swapped on the day with a friend who had booked a single room which involved too many stairs for her. Ther is no lift, so maybe guests should be advised when booking some of the rooms.The breakkfast was better than I have had is places charging a similar price. The staff members I met were helpful and courteous, and the garden was large and pleasant.
Stayed in September 2024
Reviewed: September 1, 2024
Rosalind
United KingdomWould have preferred some cheese or cold meat at breakfast as part of continental breakfast.Our much cheaper Days Inn the previous night had provided this If you went a bit later the danish pastries had gone and weren't replaced, certainly on one day. Breakfast ended rather early for leisure guests at 9.30
Lovely grounds with plenty of parking. Attractive buildings. Our room was like a mini cottage outside the main hotel. Handy for Bury and also for functions at Hengrave just outside the town. Were told by daughter it was one of the more reasonably priced options in Bury.
Stayed in August 2024
Reviewed: August 30, 2024
Paul
United KingdomIt was very noisy in our room a fan or pump noise 24hrs
Stayed in August 2024
Reviewed: August 27, 2024
Chris
United KingdomIf you are looking to check in early you can forget it they will under no circumstances allow you to check in before 3pm unless of course you want to pay £20 quid for the pleasure. Hot water in the bath room is scolding so they will need to sort that out as someone will get burned. Receptionist not helpful when checking in but not too much of an issue. TVs in the room need to upgraded still using analogue aerial so poor quality.
Room was located in the courtyard. It was clean and quiet area away from the main hotel reception. The full breakfast was quality have to say which I was not expecting. Great garden to use if the weather allows.
Stayed in August 2024
Reviewed: August 16, 2024
Robert
United KingdomRooms very warm as no air con although fan provided
Friendly, free parking
Stayed in August 2024
Reviewed: August 12, 2024
Walmsley
United KingdomGood breakfast, convenient location
Stayed in August 2024
Reviewed: August 9, 2024
Julie
United KingdomLittle bit tired in places Limited menu but what we had was nice Room was nice but the accessible bathroom was tired and the shower was not stable and leaked which for an accessible room can be dangerous
Great location Room set in nice garden area Comfortable bed
Stayed in August 2024
Reviewed: August 5, 2024
Rosaline
United KingdomTwin beds, hot room no air conditioning, furniture/decor in the room.was old and grubby.
Location, dog friendly. The outside rooms were cute. Gardens were lovely.
Stayed in August 2024
Reviewed: August 4, 2024
Aisling
IrelandOur bathroom needed a revamp as tiles were loose, paint chipping etc. Room wasn't fully clean either, with dust accumulated in the corners, windowsills dirty, shower was grubby. A few more signs for directions to rooms needed as it's a bit if a complicated layout.
Staff were excellent at every point. Nice grounds. Good breakfast selection.
Stayed in July 2024
Reviewed: July 31, 2024
Koit
EstoniaSupposedly wedding attendees should get a small discount for their rooms; I wasn't able to get this when originally booking (as I booked via Booking) and when I tried to discuss this at the site, they weren't able to meet my request. This wouldn't have been a big deal, but the staff didn't have the permission to give me a breakfast voucher for this either. At the same time, I couldn't attend breakfast to just chat with folks (without eating) unless I paid £12.49 or £7.49 or whatever it was, which is a little bit of a steep price just to chat for a few minutes. I think the staff were helpful, but they didn't seem to be able to meet any custom requests whatsoever. I suppose they have a company standard to follow, and if they break it, they're liable with their jobs.
I was here for a friend's wedding; this made for a very good setting for the wedding, but I am not sure a casual visitor to Bury is best served by this place. The garden is very nice along with the option to sit outside at least during some times – though unfortunately not for breakfast from what I saw.
Stayed in July 2024
Reviewed: July 30, 2024
Ian
United KingdomUncomfortable bed (unforgivable). Uneven floors, terrible carpets, intermittent service (friendly when you could find it).
Attractively - and conveniently - situated. Good parking. Nice old building. Large room. Everything worked. Fair value.
Stayed in June 2024
Reviewed: July 29, 2024
Sharon
United KingdomAir con
Everything was great but room really warm with no air con
Stayed in July 2024
Reviewed: July 28, 2024
Samantha-ryan
United KingdomToilet didn't flush - told staff but they didn't seem to care (other than that, they were exceptional!) Bathroom window opened up to parked cars, with no blind or anything for privacy.
Attended for a family members wedding and the staff were amazing! Nothing was to much trouble for them. Food was delightful! The grounds were beautiful to sit in. Room was spacious and very clean, Bed was so comfortable!! Plenty of storage space. Very happy there was a fan in the room as it was far to hot in there!
Stayed in July 2024
Reviewed: July 28, 2024
Janet
United KingdomBed was very hard
Clean and lovely grounds
Stayed in July 2024
Reviewed: July 25, 2024
Louise
United KingdomIt was just soooo hot and I couldn’t open the windows as they were painted shut. I know the heat can’t be helped. There were fans but the windows need to be opened
Everything was great about the hotel.
Stayed in July 2024
Reviewed: July 24, 2024
Alison
United KingdomArrived at the hotel early and wanted to let someone know we were leaving the cars in the car park. No staff to be found anywhere. When it finally came to checking in the Reception staff were extremely rude! Check in was meant to be 3pm and we was told one of our rooms wasn’t ready but there was no apology for the delay just a sarky comment and rude attitude. I wouldn’t have minded but we had an event to attend so expected our rooms to be ready when they were suppose to considering I had already messaged to ask about a. Early check in. I would have also been understanding had it been dealt with in a professional way. Serious lack of customer service. Beds weren’t very comfortable but did the job for the purpose of an overnight stay after an event.
Location and surroundings was excellent. Room was pleasant. The gardens were lovely and enjoyed sitting out in the morning to have breakfast.
Stayed in July 2024
Reviewed: July 22, 2024
Anthony
United KingdomCob webs in room. No hot water in first room. Room smelt of smoke.
Chalet type rooms. Grounds.
Stayed in July 2024
Reviewed: July 21, 2024
Riz
United KingdomGood location for what we needed
Room was nice but ac and a bit dated
Stayed in July 2024
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