Mildenhall Road, Bury Saint Edmunds, IP32 6EH, United Kingdom
#9 of 9 hotels in Bury Saint Edmunds
Guests' ChoiceBased on 1110 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
8.0
Facilities
6.8
Staff
8.0
Value for money
6.9
Free WiFi
8.2
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End of dialog contentReviewed: 25 June 2024
Ian
United KingdomBed uncomfortable, room noisy (near street), hot water took ages to appear (but was then fine) some aspects of cleanliness wanting. Old building, room had uneven floor.
Location, parking, gardens, breakfast, room size. Reasonable value. Friendly.
Stayed in June 2024
Reviewed: 24 June 2024
Mark
United KingdomSome of the staff used very bad language
Room breakfast
Stayed in June 2024
Reviewed: 24 June 2024
Maresa
United KingdomNoise outside our garden room after midnight.
The grounds were lovely.
Stayed in June 2024
Reviewed: 23 June 2024
Mark
United KingdomCleanliness, room was in need of decorating.
Grounds, very dog friendly, breakfast
Stayed in May 2024
Reviewed: 22 June 2024
Mrs
United KingdomThe staff were few and far between, auto check in wouldn’t work and had to go find staff. Ant infested tea facilities
The room was big a suitable for family of four.
Stayed in May 2024
Reviewed: 19 June 2024
Kirwan
United KingdomI didn't like the check in pods. They didn't work for me at check in or check out. I had to then walk around to the bar to find a member of staff to help then wait for them to become available. My key didn't work first time so that took a while. My room was 26 so I could hear everything out on that gravel from people to the bin lorry at 6am and the busy road.
I liked the location, it was perfect for travelling with work. The staff were friendly, when you could find them. The room was very clean and the bed was comfortable. Dinner and breakfast was good. The chef seemed very happy. Could hear him singing from the kitchen.
Stayed in June 2024
Reviewed: 12 June 2024
Stuart
United KingdomStrange odour in room upon arrival Very week flowing shower (one of the worst showers I’ve had when staying away) Water not very warm in shower
Location Nice surroundings
Stayed in June 2024
Reviewed: 8 June 2024
Sylvia
SpainGood could have been better
We could take our dog
Stayed in June 2024
Reviewed: 3 June 2024
Michael
United KingdomOn check in, nobody at reception and 2 computer screen check in's were not working. Piece of paper said go to bar! this we did, and a dour fellow said "no check in until 3". Fortunately this suited us! When we did check in, we were given what we assumed was a newly decorated room. Closer look showed it to be a half job with all old fittings and bathroom with a coat of paint. Bed was acceptable but not best. We had full English breakfast in morning. Hard boiled egg instead of poached and stewed beans sums up the experience! Checkout again was via empty reception! Shall not return!
Nice location for Bury st Edmunds and good parking. Chose to go out for Dinner - We wet into town (good 20 minute walk) by car and there are plenty of varying cost eateries. Town is really nice.
Stayed in June 2024
Reviewed: 1 June 2024
Fantasia
United KingdomCorridor areas could be kept cleaner, and the lift was out of use all week
Room was quiet and good facilities-bathroom was a little small. Staff were very helpful and friendly. Lovely choice of breakfast too.
Stayed in June 2024
Reviewed: 27 May 2024
Rachel
United KingdomMenu choice was pretty good. Though what you get for your money is a little below par.
Great location . Accommodation was good .
Stayed in May 2024
Reviewed: 26 May 2024
Nancy
CanadaThe "wing" where we were needed upgrading badly. Off to the right of the parking lot. Some of the fixtures in the bathroom, like the soap dispensers were rusty and not serviceable. They should be removed. The hedging around our garden area was completely dead, and looked like it had been for a long time, except for the weeds.
The property was beautiful, mostly.
Stayed in May 2024
Reviewed: 23 May 2024
Adam
United KingdomFor £95 a night. Single bed in an extremely dated room. The bathroom has a garage floor covering and sealant falling out from around the bath. Kettle was scaled up. Sorry but not good value for money?
Staff were very helpful in allowing me to arrive at 1130 following traffic holdups on the M11.
Stayed in May 2024
Reviewed: 8 May 2024
Irina
United KingdomRoom windows did not open. It should have at least one openable window as there is no air conditioning and room was getting hot. Staff was a bit scarce especially at reception.
Its character - traditional England countryside Room was good size and bathroom was large and bright, excellent working shower Breakfast was plentiful Staff was helpful Grounds are pretty, amazing lilac tree and chestnut tree.
Stayed in May 2024
Reviewed: 15 April 2024
John
United KingdomI wasn't over impressed with the breakfast, I,ve certainly had better, with buffet bacon and egg, getting leather y.
Stayed in April 2024
Reviewed: 8 April 2024
Gary
United KingdomHad superior room booked, but room was too small for 2 people and bed was just a normal double.
Staff and restaurant.
Stayed in April 2024
Reviewed: 7 April 2024
Edward
United KingdomIt was ok
It met expectations
Stayed in March 2024
Reviewed: 26 March 2024
Mark
PhilippinesParking good and rooms perfect
Stayed in March 2024
Reviewed: 18 February 2024
Jo
United KingdomPrice too high
Comfortable
Stayed in February 2024
Reviewed: 17 February 2024
Angus
United KingdomStaff not interested enough to show us to our room.
Good breakfast
Stayed in February 2024
Reviewed: 12 February 2024
John
United KingdomCouldn’t get in to the room at night key didn’t work. Took hour and a half to fix it and had to give us another room in the end
Rooms were comfortable and spacious
Stayed in February 2024
Reviewed: 9 February 2024
Lloyd
United KingdomThe buffet breakfast was cold as though it had been lying around for a while. There was also problems with the self check in so had to deal with the receptionist who wasn’t over friendly.
Provision of gluten free bread was met in a timely manner. Out of hours checkout was easy.
Stayed in February 2024
Reviewed: 3 February 2024
Ian
United KingdomIt was ok
Stayed in February 2024
Reviewed: 28 January 2024
Peter
United Kingdombathroom floor was not clean
good location, staff were very good
Stayed in January 2024
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