I didn't like the check in pods. They didn't work for me at check in or check out. I had to then walk around to the bar to find a member of staff to help then wait for them to become available. My key didn't work first time so that took a while. My room was 26 so I could hear everything out on that gravel from people to the bin lorry at 6am and the busy road.

I liked the location, it was perfect for travelling with work. The staff were friendly, when you could find them. The room was very clean and the bed was comfortable. Dinner and breakfast was good. The chef seemed very happy. Could hear him singing from the kitchen.

Stayed in June 2024

Strange odour in room upon arrival Very week flowing shower (one of the worst showers I’ve had when staying away) Water not very warm in shower

Location Nice surroundings

Stayed in June 2024

Good could have been better

We could take our dog

Stayed in June 2024

On check in, nobody at reception and 2 computer screen check in's were not working. Piece of paper said go to bar! this we did, and a dour fellow said "no check in until 3". Fortunately this suited us! When we did check in, we were given what we assumed was a newly decorated room. Closer look showed it to be a half job with all old fittings and bathroom with a coat of paint. Bed was acceptable but not best. We had full English breakfast in morning. Hard boiled egg instead of poached and stewed beans sums up the experience! Checkout again was via empty reception! Shall not return!

Nice location for Bury st Edmunds and good parking. Chose to go out for Dinner - We wet into town (good 20 minute walk) by car and there are plenty of varying cost eateries. Town is really nice.

Stayed in June 2024

Corridor areas could be kept cleaner, and the lift was out of use all week

Room was quiet and good facilities-bathroom was a little small. Staff were very helpful and friendly. Lovely choice of breakfast too.

Stayed in June 2024

Menu choice was pretty good. Though what you get for your money is a little below par.

Great location . Accommodation was good .

Stayed in May 2024

The "wing" where we were needed upgrading badly. Off to the right of the parking lot. Some of the fixtures in the bathroom, like the soap dispensers were rusty and not serviceable. They should be removed. The hedging around our garden area was completely dead, and looked like it had been for a long time, except for the weeds.

The property was beautiful, mostly.

Stayed in May 2024

For £95 a night. Single bed in an extremely dated room. The bathroom has a garage floor covering and sealant falling out from around the bath. Kettle was scaled up. Sorry but not good value for money?

Staff were very helpful in allowing me to arrive at 1130 following traffic holdups on the M11.

Stayed in May 2024

Room windows did not open. It should have at least one openable window as there is no air conditioning and room was getting hot. Staff was a bit scarce especially at reception.

Its character - traditional England countryside Room was good size and bathroom was large and bright, excellent working shower Breakfast was plentiful Staff was helpful Grounds are pretty, amazing lilac tree and chestnut tree.

Stayed in May 2024

I wasn't over impressed with the breakfast, I,ve certainly had better, with buffet bacon and egg, getting leather y.

Stayed in April 2024

Had superior room booked, but room was too small for 2 people and bed was just a normal double.

Staff and restaurant.

Stayed in April 2024

It was ok

It met expectations

Stayed in March 2024

Parking good and rooms perfect

Stayed in March 2024

Price too high

Comfortable

Stayed in February 2024

Staff not interested enough to show us to our room.

Good breakfast

Stayed in February 2024

Couldn’t get in to the room at night key didn’t work. Took hour and a half to fix it and had to give us another room in the end

Rooms were comfortable and spacious

Stayed in February 2024

The buffet breakfast was cold as though it had been lying around for a while. There was also problems with the self check in so had to deal with the receptionist who wasn’t over friendly.

Provision of gluten free bread was met in a timely manner. Out of hours checkout was easy.

Stayed in February 2024

It was ok

Stayed in February 2024

bathroom floor was not clean

good location, staff were very good

Stayed in January 2024

The walls were pretty thin and there was a connecting door to the next room (although it was locked on our side & I assume the next doors as well) with which we could hear everything through. Also found the staff a little impolite and impatient with me on check in, it was like he couldn’t get me out of reception quick enough

It was lovely to have that motel feel where you didn’t have to walk through reception or the main building every time you wanted to go out

Stayed in January 2024

We could not make the television in our room work because it could not receive any input signal. Arriving in darkness based on SatNav was uncomfortable because the entrance to the hotel does not seem to be in Mildenhall Road as suggested by its website.

The staff were all very pleasant and helpful. The public rooms were spacious and the bedroom comfortable.

Stayed in December 2023

Initial reluctance of bar staff to consider the possible availability of a resident having an evening meal

Location Room ‘Can do’ attitude of restaurant staff

Stayed in November 2023

No evening meal available for guests!!!

Breakfast, bed comfortable room good size.

Stayed in December 2023

The fact that you had to walk through the pub to get to your room, the pub was really busy and made it hard to walk back to the room

Quiet, breakfast was good

Stayed in December 2023