Windows were dirty and in need of refurbishment.

Great location, very clean and comfortable room and superb food.

Stayed in June 2024

Room a bit dated and worn especially the bathrooms

Traditinal design, cool atrium and easy checkin

Stayed in April 2024

N/A

The room was a good size The breakfast was very good The location was also very good

Stayed in May 2024

First room noisy due to early morning and late night trams but we were able to change rooms on the second night and hotel gave us a few drinks voucher too

Central location close to all amenities

Stayed in June 2024

breakfast was chaotic

first assigned a small dark room on the first floor, then moved to a big room on the top floor. this is a great big hotel with excellent staff.

Stayed in May 2024

Would prefer to be served at breakfast

Fab check in by Anthony. Big room. Friendly staff

Stayed in June 2024

Nothing

Very central location with great charm

Stayed in June 2024

Ask for an internal facing room if possible, we were facing the square and it was very, very loud until the early hours of the morning on Saturday night. A nearby room was also very loud when they got home around 3am and continued their party (I'm sure staff would had handled it but we didn't call reception as we were completely out of it and not sleeping from the outside noise anyway). The spa facilities were okay. Booking can definitely be improved upon, you have to call the spa after checking in to book a slot. We tried five times on the Saturday, no answer, left a voicemail with contact details, no response. We called again Sunday morning and were able to book for that afternoon.

The bed was huge and very comfortable and all the staff were lovely. The bar was great.

Stayed in June 2024

Room was a little tired, had some issues with the shower but staff were quick to try and find a solution - could do with an update though as the rest is great

Beautiful building, the spa is really nice and bar area very pretty with lovely cocktails!

Stayed in March 2024

The room was quite small given the price we paid .

Perfect location, in the heart of central Manchester. The excellent Manchester tram service has station just outside hotel. Room was clean, large TV and well decorated.

Stayed in June 2024

We were in an accessible room. Would be really helpful to have hangers at the top of the wardrobe for non wheelchair users as nowhere to hang dress or longer items. Also a mirror & socket at the dressing table.

Good location. Staff really helpful. All areas of hotel were clean.

Stayed in June 2024

No.

Lovely spa meticulously clean. Lovely breakfast, as always.

Stayed in June 2024

The coffee from the machine at breakfast is incredibly poor quality. If you’ve got a Nespresso machine at home, you’ll find the quality of the breakfast coffee intolerable. There’s a proper coffee machine in the bar but you would pay separately. The spa facilities were lovely - the staff were so welcoming and kind - but disappointing that the steam room was closed and the pool is particularly chilly!

Beautiful building and room had been thoughtfully decorated in keeping with the building’s aesthetic. Elemis products in the room were very welcome. We upgraded on the day for £20pn to get a seating area and upgraded bathroom, when we got to the room there was just one armchair with a table but we called to reception who immediately sent the housekeeping team to sort something out. They were great - “leave it with us, it’s no trouble” and within a few minutes we had a second chair and were wished a wonderful stay. The breakfast was hearty and well cooked in a beautiful setting.

Stayed in May 2024

Because of location, lots of police sirens throughout the night (Friday and Saturday night). Not the hotels fault, but worth bearing in mind that the noise may disrupt sleep.

Comfy room, friendly staff, nice surroundings, good breakfast

Stayed in June 2024

Walls too thin unfortunately leading to us being woken at 3am from playful activity next door

Stayed in June 2024

Bar price, £7.50 for a bottle of Peroni plus12.5% service charge and that is going to the bar yourself, complete rip off. Tip, ask to see the bar bill first, get the service charge removed and leave your own appropriate tip Lots of Large white stains on bedroom carpet, disgusting Paint on bathroom ceiling flaking off Dismal view from bedroom window over central area Television switching itself on at 3:00am on full volume Only got hot plates available near cold food at breakfast, melon just doesn't sit right on a hot plate, . Some hot food (grilled tomatos) not replenished at breakfast

Comfy bed Good warm towels

Stayed in June 2024

The lighting in the bathroom/bedroom wasn't very good for applying make-up

Lovely

Stayed in May 2024

Limited access to the pool due to size. Though this is better than overcrowding.

The bar atmosphere. Good breakfast.

Stayed in May 2024

Not being able to have an evening meal in the Dining room because it only opens from Thursday. My bedroom was excellent on the whole, but there was no natural light in the room, so was dark. The window was covered over.

The ambience of the hotel. The helpful staff in all areas.

Stayed in May 2024

The rooms could be a bit more attractive, it was just basic

Breakfast was amazing and staff was great

Stayed in May 2024

Room was nice - decent size

Stayed in May 2024

Bathroom was a little dated, had a bath but shower was over it, could do with an update if being fussy but was clean and lovely toiletries (Elemis).

Booked due to great location and stayed before. Lovely twin bedded room(Double bed and single) with high ceiling and very spacious. Quiet room on 4 th floor.

Stayed in May 2024

Can’t fault the property.

The rooms were spotless. Staff were extremely polite and engaged in conversations. The hotel is in a perfect location. They let us store baggage for free on the day of check out so that we could explore and come back for them later.

Stayed in April 2024

The bathroom

B Put us in a disabled room and didn’t tell us bathroom was very disappointing

Stayed in May 2024