At the end of the corridor which was under refurbishment

Lovely time short trip

Stayed in November 2023

We were given a room which had very bad stains on the carpet which looked like blood. But when we pointed it out to reception they instantly gave us a different room which was excellent

Nice room and good food. Everyone was pleasant

Stayed in December 2023

Great location, friendly staff and lovely breakfast

Stayed in December 2023

Room decor

Comfortable bed,

Stayed in December 2023

Nothing in particular

Was part of a group of 7 attending a Christmas party night. Food & service were good. Our room was clean, warm & comfortable. Breakfast was ok, would like more choice eg more fresh fruit but we ate enough. Would stay again and attend a 3rd Christmas party in the future.

Stayed in December 2023

Staff friendly and efficient.horel lobby looked lovely at Xnas.

Stayed in November 2023

I had to pay an additional £10 to be placed in he refurbished room.. this should have been mentioned in the booking website. I had no choice as I was given the impression that the non refurbished rooms are not great. The AC unit was blowing hot air and could not be regulated. This made the room hot all of a sudden or cold when turned off

The atmosphere, the building is well lit and decor stands out and elegant. Nice and clean refurbished room and carpet, friendly staff and amazing breakfast

Stayed in December 2023

Already mentioned. The renovation works really didnt bother me with noise, and couldnt see all these refugees, but I was out most of the time

The marble bathroom with very big shower and lighted mirror. Big sink. The room was overall very clean and big. Big TV, big desk, boiler with tea and instant coffee, milk. Towels. The only thing that wasnt clean there was only one shit covering the materess and you could see big blood stains through the sheet. If you dont change or turn the matress make sure to cover it twice at least. Swimmingpool was included and water was warm. Didnt know you also have sauna and steam room. Didnt use the gym so I dont know. Reception very kind even if looked just employed, bar staff friendly a bit slow. I would go back anyway. Didnt have breakfast or lunch so I dont know about the food

Stayed in October 2023

I had to wait ages for check in, I called the mobile number on the front desk 3 times, no answer and no staff anywhere to be seen, front desk, bar restaurant etc had no one attending. I think they need more staff.

The location good, hotel a bit dated in places but value for money.

Stayed in November 2023

Ďid find shard of glass on top of bed cover! Locked out at 10:00, took time to answer bell.

Allowing Dog to stay, good service, quiet and comfortable

Stayed in October 2023

One of the rooms smelled of damp and windows were not sealed very well on the bathroom fan would not turn off

Handy location for destination

Stayed in November 2023

The whole place just needs a bit of updating

Room is a bit dated but clean and bed was very comfortable

Stayed in November 2023

The hotel is very tired. The Wi-Fi was shocking and unfortunately if you wanted to use your hotspot instead you couldn't because your phone reception was also bad. The rooms are also very out dated and tired. This hotel could be fantastic but needs alot of work doing to it.

The staff were welcoming and friendly. The bar food (I had the steak burger) was fantastic.

Stayed in November 2023

Breakfast a bit limited if you didn’t want a fry up . No water fountain / tap for after sauna and steam room . Couldn’t work heating in room so a. It cold .

Friendliness .pool and facilities. Newly furnished and renovated room

Stayed in October 2023

Upon arrival was placed in a standard room when i paif for a deluxe family room with a bath. Room had no bath. I purposely booked the bath as i have sciatica and i struggle to stand for long periods of time. The fact that i booked and paid only to then be told by email that there was renovations going on and that the resteraunt. Which meant instead of a nice 3 course meal at a table being waited on ended up in us carrying our dinner to our room as the lounge bar was a mess and not enough staff as everyone was attending a wedding.

The bed was very comfortable

Stayed in October 2023

Restaurant was being refurbished so had to eat in the bar which was OK, but more effort could have been made in the interim for diners

Room was great and obviously recently refurbished

Stayed in October 2023

The breakfast was OK. They cooked me fresh scrambled eggs but the bacon and hashbrowns was a little dry. The dinning room was a little worn and uninviting. I'm sure it will be nice once it has a revamp.

The hotel was just outside Colchester off the A12. The hotel is being renovated, however we heard no construction noise during our stay. We were put in the new wing which has been beautifully renovated. We were first put into a double room and when we questioned it, the friendly receptionist changed us over to a twin. It had a huge TV and 2 comfortable 3 quarter size beds.

Stayed in October 2023

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Stayed in September 2023

Large pretty comfortable

Partly revamped to excellent level. Not all areas though so dated in part.

Stayed in October 2023

Other parts of the hotel are in the process of being updated, so I was lucky to get a room in the newer part. Instructions on how to use the air conditioning would have been helpful. I couldn't get it to go lower than 17 degrees. Also, there was no chair in the room which I didn't notice until I went to dry my hair. Not a big problem, and easily rectified.

The room had been recently refurbished to an excellent standard. Small touches like proper shower gel and shampoo rather than all in one wall mounted dispensers that are all too common in other, more expensive hotels were appreciated. Iron and ironing board as well as hair dryer available in room. Tea and coffee facilities also good. I had my evening meal and breakfast at the hotel and both were excellent. Although the menu is limited, the standard of the food exceeded my expectations (The lamb ragu with parpadelle pasta and truffle oil was delicious!)

Stayed in October 2023

In the bathroom I have found some abandoned hair in the bathtube. The tiles are coming down in some places. Renovation needed.

Close to the Tollgate Business park, quite rooms

Stayed in October 2023

Breakfast cooked and presented well.Good choice of pastry and cereal etc. Good value for price .

Stayed in October 2023

Unfortunately we arrived on a very hot day expecting the room to be air conditioned. The staff were helpful and found us an extra fan but we still had a rather uncomfortable night. Breakfast on the first day was well presented and well served, but distinctly lukewarm. We pointed this out, and on our second day it was verymuch better. There was no druaght beer in the bar of any sort - disappointing. Apparently this was to be rectified the following week.

Staff were very good - helpful and obligingly cheerful. Room was clean and well presented if a little tired. Bathroom was spotless, but again a bit tired.

Stayed in September 2023

The was nobody at the bar past 9

The room was nice and big and was very clean

Stayed in September 2023

There was a terrible stench of cigarette smoke as you walked through the corridors as people were smoking near open doors. Breakfast had to be in the bar, thankfully only a couple of people were dining otherwise we would have to eat breakfast on ‘occasional’ tables.

Breakfast was excellent, both service & quality Room was clean & very comfortable. T V was exceptional as was the bathroom.A terrible

Stayed in September 2023