Nothing

Easy parking, good value

Stayed in March 2024

I liked it all staff were nice x just a nice value for money stay

Allways stay here for a night with my parner for a break uts warm and comfy and clean

Stayed in February 2024

could only use wifi on one device at a time (couldnt use laptop and phone)

breakfast, clean, facilities, warm

Stayed in January 2024

The noise from main road outside as we live somewhere very quiet. Would have like mushrooms & black pudding on breakfast. There was no porridge as on menu.

The lasagne at dinner was excellent. Staff very nice. The location for docks was perfect.

Stayed in March 2024

Exterior not very attractive in places.

Comfortable and good value hotel. Decent food.

Stayed in March 2024

Nothing it was all good

Exellent service and. Very good choice of food

Stayed in March 2024

There seemed to be no visible croissants or pastries on offer at breakfast, just toast. The fresh fruit salad seemed to consist mainly of chopped apples with the occasional grape or even rarer piece of melon.

My room on the first floor was basic but comfortable and warm. There was a kettle with tea and coffee. The small wall-mounted television was okay. The bathroom was functional and clean and had complimentary shower gel/hand wash. The towels were soft. The staff on reception were helpful and friendly and acknowledged my previous stay. The food served in the bar and restaurant in the evening was of good qualify and value. The staff were very helpful and the room service menu was available until 10.30pm. There was waitress service for your cooked breakfast, which was very tasty. There was also self-service tea, coffee, plain yogurt, fresh fruit salad and a selection of cereals and juices.

Stayed in March 2024

On entering the room, I walked into a already used, unattended mess, room not prepeared from the previous guests. I returned to the chap at the front desk & explained my plight. He was apolgetic, & made arrangements to have it cleaned for me

The chap at the front desk was helpful, however, I was given my room pass, a few minutes before 3pm

Stayed in March 2024

Service was a little slow and later arrivals were served before us

Well cooked and presented

Stayed in February 2024

Wasnt anything we didn't like although TVs should be bigger

Nice hotel nice big room plenty room for wheelchair. I couldn't use shower as need a seat but was ok only there 3 nights. Plenty room in shower for husband. Breakfast good. Staff all friendly and welcoming gardens looked lovely although it hammered down with rain for 3 days.

Stayed in March 2024

It was ideal for visiting the Royal Engineers Museum. It was wheelchair friendly. Staff were friendly and helpful. Food was good & breakfast was great. The restaurant was a little disappointing as the menu was the same as in the Bar.

Stayed in March 2024

Full English couldn't fault it

Stayed in March 2024

Property is old and needs to be more modern.

Close to main roads and high street/ shops

Stayed in March 2024

Lovely hotel inside but drinks bar prices seem to have killed off most bar custom. External decor and general tidying up where the old nightclub used to be let's the look of the place down visibly.

Not my first time staying at the King charles Hotel. This stay was the best so far. I had a brilliant room with a huge bed to myself,how could I ever complain. Breakfast was very enjoyable as always and the staff always polite friendly and on hand if needed. I will be booking again very soon.

Stayed in March 2024

TV could be a little larger

Staff are very friendly and we had to be away early on our last day, they did us a takeaway breakfast, we didn't ask, they offered.

Stayed in February 2024

Staff were lovely; dog very welcome with NO extra charge. One place in Folkestone about an hour away wanted £25! It’s better to stay here and drive an hour to the Tunnel or Le Shuttle. Rooms + shower good. Bar prices reasonable. Full English breakfast very good. Close to town where there is a selection of take away food. Would stay here again with no hesitation.

Stayed in March 2024

Toilet back flushed a few times. Tv in room very small.

Basic very good value for money, lovely breakfast which is included

Stayed in February 2024

Clean, warm, friendly staff

Stayed in February 2024

My same old gripe - the single sheet toilet roll dispenser

Quick and easy check-in with friendly and helpful staff in all areas.

Stayed in February 2024

Building is very dated and in need of a lot of redecoration-modernising to stay in competitive in the current climate.

Great Facility at a very reasonable rate. Found Bed to be very comfortable.

Stayed in February 2024

Poor condition of surface on approach and car park.

Good location, clean, good for visiting friends, a good breakfast and pleasant helpful staff.

Stayed in February 2024

Stay here often, visiting family in the area. The hotel is always clean and tidy. The staff friendly and helpful.

Stayed in January 2024

Decor a bit dated but clean and comfortable. Neighbours were a bit noisy on the first night. Dogs were not allowed in the restaurant so put her in the car, and parked my car so I could see her from my table, as she was making too much noise being left in the room (as were my neighbour's dogs). I tried to leave her in the room to quickly go and get my breakfast but could hear her down the corridor so went back to get her. That's fine at this time of year but, being a solo traveller, wouldn't have been possible in the Summer as wouldn't be able to leave her in the car then. I have a cafe and we allow dogs. You advertise as dog friendly so being able to take her to the restaurant would have made the stay easier for me being on my own.

Friendly welcome. The room was comfortable and had everything I needed. Great that I could bring my dog. Nice downstairs room where I could open the windows. I like a cool room so was able to turn the radiators off. Good layout. Tasty breakfast - I had fruit salad following by an English breakfast.

Stayed in February 2024

I don’t like fixed shower heads that barely move

I liked that as I couldn’t attend breakfast I was able to order a Sausage Baguette & Bacon Baguette to compensate me for this

Stayed in January 2024

The staff was friendly and it was cleaned.

Stayed in January 2024