9-11 Hope Street, Edinburgh, EH2 4EL, United Kingdom
#72 of 172 hotels in Edinburgh
Guests' ChoiceBased on 1229 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.4
Facilities
8.3
Staff
9.1
Value for money
7.8
Free WiFi
8.5
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End of dialog contentReviewed: 20 June 2024
Sallie
United KingdomBroken plug socket World’s smallest/slowest lift Inconvenient Nightlights
Interesting decor, nice reception, helpful staff
Stayed in June 2024
Reviewed: 14 June 2024
Andrew
United KingdomRoom had no A/C, which was real let down; thank goodness therefore that it was not the height of the summer!
Friendly, welcoming staff. Perfect location for our needs. Nice decor in the reception areas.
Stayed in June 2024
Reviewed: 14 June 2024
Iain
United KingdomRoom was small and claustrophobic, high window with poor ventilation and no air conditioning. The lift felt a bit old and clunky. Stairs were an odd arrangement. Didn’t look as good as it does on website.
Location is excellent, fairly quiet. Nice reception and bar. Good breakfast
Stayed in June 2024
Reviewed: 12 June 2024
Debbie
United KingdomThe room was cold (which I normally like) but even with the duvet on it was cold and not able to adjust the radiator. We we’re in late and leaving early so didn’t bother trying to get resolved (our choice).
Room was lovely ..great mini bar, tea, coffee and t cakes supplied which was a nice touch. Dressing gowns and toiletries supplied and lovely towels.
Stayed in June 2024
Reviewed: 12 June 2024
Joan
United KingdomBreakfast could have been better. One cup of coffee at breakfast was not nearly enough for us.
Breakfast was disappointing. Room was very good, location great.
Stayed in May 2024
Reviewed: 10 June 2024
Arsen
ArmeniaSafe was not working. Breakfast is not what you usually expect from such level of hotel.
Polite staff, very clean and good location.
Stayed in June 2024
Reviewed: 8 June 2024
Laramee
United KingdomI came for the Taylor Swift concert and paid £585 for the room. At that exorbitant price, I expected it to be top-notch. My showerhead was broken (it wouldn't stay up by itself), and the door to the balcony had no shades so I was woken up by the light both days. For that price, I should be able to make the room completely dark to sleep. I stayed in room 205.
Location - great. Right in the city centre, easy to get around. Staff - outstanding. Friendly, helpful, knowledgeable.
Stayed in June 2024
Reviewed: 6 June 2024
Lynne
United KingdomStaff were pathetic. Not very helpful and basically did no work.
Nice decor quite lively
Stayed in June 2024
Reviewed: 2 June 2024
Julia
United StatesIt was not so easy to get to my room
Convenient, clean and cool
Stayed in June 2024
Reviewed: 30 May 2024
Junqi
United KingdomInternet
location
Stayed in May 2024
Reviewed: 24 May 2024
James
United StatesRoom was small with king size bed.
Clean,modern, good location on west end in new town. Walkable 0.8 mile from Waverly train station. CPrinces park, Castle, Dean Village, tram stop. Comfortable bed. Quiet. Lots of restaurants and bars in area, e.g. Rose Street. Good WiFi.
Stayed in May 2024
Reviewed: 21 May 2024
Daniele
United KingdomSink drain not running properly
Good location
Stayed in May 2024
Reviewed: 21 May 2024
Michele
United KingdomMore expensive than usual.....breakfast not included
Location
Stayed in May 2024
Reviewed: 21 May 2024
Vanessa
United KingdomI was disappointed with the food. I had dinner in the bar/restaurant on my first night and breakfast two mornings. The first morning, my scrambled egg and smoked salmon were delicious. The second morning, it was terrible to the point where I couldn't eat it. It tasted of fried onions. I wondered if it was a different chef.
Excellent location, good value for money. The room was a good size with a comfortable bed and great tea and coffee facilities.
Stayed in May 2024
Reviewed: 15 May 2024
Martha
United StatesWhen we got to hotel we had received an upgrade on our room. The balcony the upgrade offered was a nice surprise. The bar and restaurant located in the hotel was convenient for when we wanted to have a meal and a cocktail. All staff were friendly and helpful. Front desk reserved taxis for us and offered suggestions for places to visit.
Stayed in April 2024
Reviewed: 14 May 2024
Kalliopi
BelgiumEvery Friday and Saturday the bar downstairs has live music until 12.00. I had requested a quiet room and I could hear the music blasting through the windows.
The location was very good.
Stayed in May 2024
Reviewed: 11 May 2024
Stephen
United StatesBed needs to be replaced. Ours had a good sized indentation.
Great location and not too big. Nice bar onsite.
Stayed in May 2024
Reviewed: 8 May 2024
Carl
NetherlandsBreakfast in the bar was a bit odd, and airco made it too cold in the morning.
Location is great, very nice and lively bar for the evenings. Room was very spacious.
Stayed in May 2024
Reviewed: 6 May 2024
Jessica
United KingdomSome small things needed TLC like the broken shower screen - it came off whilst we were there and we needed to hook it back on. Also one plug socket hanging off the wall
Lovely hotel in a good location - staff were all really friendly and helpful during our stay. Very comfy bed and good facilities.
Stayed in May 2024
Reviewed: 3 May 2024
Lorna
United KingdomThe only thing I would say that it would be helpful to have a grab rail for the bath as for a short person like myself the bath is quite high for getting into the shower.
The location was great. Easy access to Princes Street and Edinburgh Castle. Breakfast was excellent
Stayed in May 2024
Reviewed: 2 May 2024
Brenda
AustraliaNothing
Reception staff very helpful. Bed very comfortable. Room decor added to my enjoyment of staying there. Chandeliers throughout we're charming. Highly recommend
Stayed in May 2024
Reviewed: 28 April 2024
Sophie
United KingdomThe mattress was far too soft for our liking (of course just personal preference but did impact our sleep!). All the decor looked a little tired and dated and for part of our stay the lift wasn't working. I had one incident where housekeeping entered my room when they weren't scheduled to, interrupting what I was doing and they were really quite brisk and unfriendly to me which felt like an invasion of privacy, but when I told other hotel staff they were very kind and assured me it shouldn't have happened and that conversations would be had with the relevant people.
The staff were really friendly and attentive. I had an issue during my stay and the staff I informed were so kind and helpful. The bar downstairs is a place we've been regularly and love so the discount you get when staying in the hotel was very welcome. The hotel was lovely and quiet so felt very private and the location is just fantastic.
Stayed in April 2024
Reviewed: 26 April 2024
Marta
PolandThe bathroom got very steamy every time we’d shower and there was 0 ventilation, the whole room would get super humid and we tried to air it as best as we could but it was a headache. The room itself was very dark and facing a loud back door of restaurant street (lots of containers, deliveries, glass rambling).
Friendly staff, great location (we got everywhere by foot), restaurant and bar downstairs of the hotel, a ton of other shops and restaurants in the area, easy check out, luggage storage for free, guest slippers and complimentary tea+coffee
Stayed in April 2024
Reviewed: 24 April 2024
Anthony
United KingdomNothing
Everything. Great location next to tram stop
Stayed in April 2024
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