161 Banks Road, Poole, BH137QL, United Kingdom
#10 of 17 hotels in Poole
Guests' ChoiceBased on 1696 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
8.5
Value for money
7.2
Free WiFi
8.1
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End of dialog contentReviewed: 23 September 2024
Lauri
United KingdomThe breakfast was overcooked and dry. The coffee machine had run out of coffee. It wasn’t nice at all.
The view is outstanding as always.
Stayed in September 2024
Reviewed: 23 September 2024
David
United KingdomNothing comes to mind.
The location and the leisure centre. The restaurant was also good.
Stayed in September 2024
Reviewed: 23 September 2024
Jennifer
United KingdomSpa and pool. Terraces and views.
Stayed in September 2024
Reviewed: 22 September 2024
Monika
United KingdomThe car park was quite noisy in the morning.
Location is central to most of attractions, staff extremely friendly, helpful and approachable. Hotel room very spacious and clean with a stylish decor. I would give 10/10 if I could only have a room with a harbour or sea view. The lady at the reception explained that rooms with a view were all booked. Spa - I would highly recommend facial and massage experience. Overall I would come back next time.
Stayed in September 2024
Reviewed: 22 September 2024
Elaine
United KingdomBathroom was alittle dated. Plastic fittings and shower that leaked. Bed was alitte uncomfortable as it was two mattresses zipped together
The position was excellent. Staff were very friendly, helpful and cheerful. Food was excellent and delicious. We had a gluten free menu as we are intolerant
Stayed in September 2024
Reviewed: 21 September 2024
Lynda
United KingdomPosition
Stayed in September 2024
Reviewed: 20 September 2024
Steven
United KingdomBar staff needed training a bit more as they struggled with the till and the drinks, only 1 larger on tap as they had run out of peroni. Not very good. Also main menu for dinner wdid not have a very big selection and very expensive, after the first night we ate out every lunch and dinner.
The hotel was lovely, staff was helpful and friendly. Was going to book the sandbanks hotel but i would recommend this hotel. We paid for a balcony and sea veiw which was well worth the money.
Stayed in September 2024
Reviewed: 18 September 2024
Fay
United KingdomThe hotel was a little dated, & the breakfast was average.
Location, close to the Sandbanks ferry, view from room, large room & comfortable bed.
Stayed in September 2024
Reviewed: 17 September 2024
Jonathan
United KingdomIt is possibly worth telling guests who are on the 3rd floor area which has no lift access that this is the case in advance. It was a struggle getting my bags up - I would have done two trips if I had known. Water pressure in the taps was very low which was a pain for hand washing.
Room was lovely although a bit of a hike from the reception. Loved the sea views and private beach, easy to park and beautiful decor. Breakfast was great, but the evening meals were amazing and service was great too.
Stayed in September 2024
Reviewed: 16 September 2024
Yvonne
United KingdomShower in the room was awful. Some areas of the hotel looked very tired
Position was amazing. Breakfast delicious
Stayed in September 2024
Reviewed: 15 September 2024
Philip
United KingdomGuests unable to make dinner (not good value for money) bookings as no times available. Bathroom pathetically small. Bath difficult to use. Shower over bath awkward. Water leaked through glass screens. Toilet seat was loose then wrongly aligned. Toilet much too close to wall - very small afterthought bathroom. No proper soap dish. No accessible shelves. Extractor fan too loud. Towel rail not working- had failed and was not put right. Difficult to dry towels as a result. Patio style sliding door to balcony dangerous as it was possible to trap fingers when opening. Nasty step to enter and return balcony. Significant draft. One enormous heavy armchair totally unsuited to room size and shape. Another very heavy chair at desk which completely obstructed movement in the room and was very difficult to replace after use. Safe mounted and ground level in dark wardrobe. Impossible to use without laying on the floor!
Location. Breakfast. Car parking. Views. Terrace.
Stayed in September 2024
Reviewed: 15 September 2024
Tim
United KingdomReception was a bit slow to deal with us on arrival. However, a chap spotted we were being kept waiting and intervened in an efficient and courteous manner.
The location is just fabulous. My favourite corner of the country, by a mile. Hotel is unique and has the feeling it was designed with its proximity to the sea in mind.
Stayed in September 2024
Reviewed: 12 September 2024
Holden
United KingdomMore bar staff needed at busy times. Water pressure in shower was very poor and the bed was very uncomfortable. During our 2 night stay the lift was out of order most of the time.
Fantastic location. Excellent food but expensive. Good choice of drinks in bar but again expensive. Leisure facilities were good. Staff were fantastic
Stayed in September 2024
Reviewed: 10 September 2024
Alexandra
United KingdomRestaurant was a bit pricey.
Breakfast was very good.
Stayed in September 2024
Reviewed: 9 September 2024
Robert
United KingdomWater pressure in the shower.
The location is on a headland right by the beach and sea, a terrific location. One make make sure one books a room with a sea view if that is what is required. The breakfast was good. The staff serving dinner were all very friendly. The water pressure in the shower was very poor. The lift had some problems, and didn't work for the entire time.
Stayed in September 2024
Reviewed: 8 September 2024
Paul
United KingdomThe shower head couldnt be tilted up so.only stayed in 1 position and the kettle in the room seemed a little fragile .
lovely views , Nice jacuzzi and swinmung pools . Nice breakfast buffet and lovely room . overall we had a pleasant stay
Stayed in September 2024
Reviewed: 8 September 2024
Lisa
United KingdomA bit tired, facilities dated, had to change room as our first room had a bad smell
Great location, good very good, staff very helpful
Stayed in September 2024
Reviewed: 8 September 2024
Deborah
United KingdomPerfectly placed for superb views
Stayed in September 2024
Reviewed: 4 September 2024
Russ
United KingdomLocation
Fantastic location and nice stay. The bar staff was very slow, cocktails or even water took at least 20mins.
Stayed in August 2024
Reviewed: 4 September 2024
Paul
BelgiumAccess by public transport in the evening difficult. I ended up taking a long (but enjoyable) walk to the hotel from Poole Quay.
Location (views of sea), restaurant, staff, single room.
Stayed in August 2024
Reviewed: 3 September 2024
Helen
United Kingdomvery tired and needs updating . but we did realise that from the reviews
location
Stayed in August 2024
Reviewed: 2 September 2024
Gill
United KingdomMore signage at the hotel of how to get to the beach access - you had to walk through the hotel and swimming pool area with all your beach stuff. I had to ask where to go.
Location was excellent, Large room and comfortable bed. Restaurant was lovely looking out to the sea. Facilities of the pool and access to beach were great.
Stayed in September 2024
Reviewed: 1 September 2024
Alan
United KingdomStaff were grumpy
Location. And facilities
Stayed in September 2024
Reviewed: 28 August 2024
Alison
United KingdomThe sea view was perfect from the bar & restuarant area
Stayed in August 2024
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