Nothing to complain about.

Great view of the chain ferry and beautiful bay. Splendid sunset in the bar and glorious sunrise at breakfast.

Stayed in October 2024

Only downside was the only gluten free dessert available at dinner was sorbet, but otherwise it was all great!

Lovely room and beautiful sea view from our balcony, we could watch the beautiful sunrise and sunset. We enjoyed watching the chain ferry with a cocktail, from the bar terrace as well. Good selection for breakfast and they kindly cooked my gluten free breakfast separately to avoid cross contamination.

Stayed in October 2024

The communal and spa area need a bit a of a spruce up

Location

Stayed in October 2024

When we went for breakfast at 7.30am we had to wait for the hot food to be brought out. The mattress was a little hard.

The location was beautiful.

Stayed in October 2024

Lovely location Rooms with the view beautiful Bathroom dirty

Stayed in October 2024

The vibrating noise in my room

Excellent

Stayed in September 2024

15 min walk to nearest pub (In the rain!)

Location

Stayed in October 2024

The ensuite is quite small, which, in a way is to be expected, but, the toilet roll is behind you. I do think that a better position could be found for it. The manager was a little too present. If you are going to have a word or prompt your staff, do it subtly. You do not need to embarrass the staff.

The room had an ensuite. The bed was lovely and comfortable, as well as being very large. The view from the room was amazing. I could sit on the balcony for hours just chilling with a glass or two. The hotel itself is old and it is lovingly cared for. They have kept a lot of old features in the hotel which reminds you of a time past. The view from the bar, restaurant and breakfast area's, again, are superb. The check in and out was made very straight forward and demonstrated good knowledge and experience.

Stayed in October 2024

A little dated, some staff not very attentive/informative, plumbing needs attention.

The view from our 3rd floor room and location

Stayed in October 2024

I am a key worker and came away for a much needed quiet break. This did not happen because the fire alarm kept going off. I was enjoying a glass of wine and reading my book...next minute i am standing outside for ages in the freezing cold. Later that evening when i was having a bath the alarm went off again and i had to get out of the bath!! My much needed peaceful night away didn't happen.

ROOM WAS CLEAN AND COMFORTABLE WITH A BEAUTIFUL VIEW.

Stayed in September 2024

Reception lady on Mon 30th September and Tuesday 1st October was so helpful and professional. Breakfast team excellent.

Stayed in October 2024

It’s dated and poor value for money.

Great location, scenic views and helpful reception staff. Bar ambiance is pleasant with a great selection of drinks.

Stayed in September 2024

the location couldn’t be better

Stayed in September 2024

The breakfast was overcooked and dry. The coffee machine had run out of coffee. It wasn’t nice at all.

The view is outstanding as always.

Stayed in September 2024

Nothing comes to mind.

The location and the leisure centre. The restaurant was also good.

Stayed in September 2024

Spa and pool. Terraces and views.

Stayed in September 2024

The car park was quite noisy in the morning.

Location is central to most of attractions, staff extremely friendly, helpful and approachable. Hotel room very spacious and clean with a stylish decor. I would give 10/10 if I could only have a room with a harbour or sea view. The lady at the reception explained that rooms with a view were all booked. Spa - I would highly recommend facial and massage experience. Overall I would come back next time.

Stayed in September 2024

Bathroom was alittle dated. Plastic fittings and shower that leaked. Bed was alitte uncomfortable as it was two mattresses zipped together

The position was excellent. Staff were very friendly, helpful and cheerful. Food was excellent and delicious. We had a gluten free menu as we are intolerant

Stayed in September 2024

Position

Stayed in September 2024

Bar staff needed training a bit more as they struggled with the till and the drinks, only 1 larger on tap as they had run out of peroni. Not very good. Also main menu for dinner wdid not have a very big selection and very expensive, after the first night we ate out every lunch and dinner.

The hotel was lovely, staff was helpful and friendly. Was going to book the sandbanks hotel but i would recommend this hotel. We paid for a balcony and sea veiw which was well worth the money.

Stayed in September 2024

The hotel was a little dated, & the breakfast was average.

Location, close to the Sandbanks ferry, view from room, large room & comfortable bed.

Stayed in September 2024

It is possibly worth telling guests who are on the 3rd floor area which has no lift access that this is the case in advance. It was a struggle getting my bags up - I would have done two trips if I had known. Water pressure in the taps was very low which was a pain for hand washing.

Room was lovely although a bit of a hike from the reception. Loved the sea views and private beach, easy to park and beautiful decor. Breakfast was great, but the evening meals were amazing and service was great too.

Stayed in September 2024

Shower in the room was awful. Some areas of the hotel looked very tired

Position was amazing. Breakfast delicious

Stayed in September 2024

Guests unable to make dinner (not good value for money) bookings as no times available. Bathroom pathetically small. Bath difficult to use. Shower over bath awkward. Water leaked through glass screens. Toilet seat was loose then wrongly aligned. Toilet much too close to wall - very small afterthought bathroom. No proper soap dish. No accessible shelves. Extractor fan too loud. Towel rail not working- had failed and was not put right. Difficult to dry towels as a result. Patio style sliding door to balcony dangerous as it was possible to trap fingers when opening. Nasty step to enter and return balcony. Significant draft. One enormous heavy armchair totally unsuited to room size and shape. Another very heavy chair at desk which completely obstructed movement in the room and was very difficult to replace after use. Safe mounted and ground level in dark wardrobe. Impossible to use without laying on the floor!

Location. Breakfast. Car parking. Views. Terrace.

Stayed in September 2024